topic Re: Amex Hilton Question in Credit Cards

Amex Hilton Question

StrongerReturn2018 — Mon, 27 Jan 2025 22:12:02 GMT

I recently applied and was approved for the American Express Hilton card. Pre bankruptcy I used to have this card. When I applied for the one I just got approved for, it showed me the sub I would get, but when the card came in the mail today there is no sub included. Is it because I have had this card before in the past? I can't find the answer to this question anywhere.

Re: Amex Hilton Question

GZG — Mon, 27 Jan 2025 22:39:14 GMT

@StrongerReturn2018 wrote:
I recently applied and was approved for the American Express Hilton card. Pre bankruptcy I used to have this card. When I applied for the one I just got approved for, it showed me the sub I would get, but when the card came in the mail today there is no sub included. Is it because I have had this card before in the past? I can't find the answer to this question anywhere.

it doesn't say what the SUB is in the mail that you get

if you didn't get a little box when you applied that was like "sorry no SUB, do you want to continue to apply without the SUB", then you have a SUB and you should get the SUB that was applied to the application that you used.

you can ask support, but it's hit/miss if they'll be accurate about it

Re: Amex Hilton Question

StrongerReturn2018 — Mon, 27 Jan 2025 23:20:10 GMT

Thank you. It's All Coming Back to Me now. I think I remember having to call in the last time for the same situation. It's just been a good many years. On a positive note they did back date on my new card to 2014.

@GZG wrote:
@StrongerReturn2018 wrote:
I recently applied and was approved for the American Express Hilton card. Pre bankruptcy I used to have this card. When I applied for the one I just got approved for, it showed me the sub I would get, but when the card came in the mail today there is no sub included. Is it because I have had this card before in the past? I can't find the answer to this question anywhere.
it doesn't say what the SUB is in the mail that you get

if you didn't get a little box when you applied that was like "sorry no SUB, do you want to continue to apply without the SUB", then you have a SUB and you should get the SUB that was applied to the application that you used.

you can ask support, but it's hit/miss if they'll be accurate about it

Re: Amex Hilton Question

KatzNDawgs — Tue, 28 Jan 2025 04:24:33 GMT

@StrongerReturn2018 wrote:
Thank you. It's All Coming Back to Me now. I think I remember having to call in the last time for the same situation. It's just been a good many years. On a positive note they did back date on my new card to 2014.

You mean the "member since" date? That is just a fun little tidbit (or bragging point if you care), doesn't affect your actual age of account anymore. My most recent AMEX in 2024 has "member since 95", but age on CR is just a few months.

Re: Amex Hilton Question

StrongerReturn2018 — Tue, 28 Jan 2025 05:06:44 GMT

@KatzNDawgs wrote:
@StrongerReturn2018 wrote:
Thank you. It's All Coming Back to Me now. I think I remember having to call in the last time for the same situation. It's just been a good many years. On a positive note they did back date on my new card to 2014.
You mean the "member since" date? That is just a fun little tidbit (or bragging point if you care), doesn't affect your actual age of account anymore. My most recent AMEX in 2024 has "member since 95", but age on CR is just a few months.

Very aware of that. They used to backdate on credit reports, but that changed around 10 years ago. 😉

I've been on MyFico for 11 years. There's been a lot of changes.

Re: Amex Hilton Question

Dcowboy08 — Tue, 28 Jan 2025 12:29:43 GMT

Grats on the Hilton. Love the Hilton and there is a difference in the stays.

Re: Amex Hilton Question

StrongerReturn2018 — Tue, 28 Jan 2025 21:03:17 GMT

Thank you. I agree. My second favorite is Hyatt, but that card won't be coming anytime soon I'm afraid. 😕

Re: Amex Hilton Question

xenon3030 — Wed, 29 Jan 2025 00:54:28 GMT

Congrats. The Amex SUB conditions would be mentioned prior submitting the application (if it is not eligible, they mention it at that stage). So, it should be good to go.

Anyway after each approval, I always double check whether the correct SUB is attached to the new card by chatting the Amex customer service. I would take snapshot of the chat, especially for large SUBs.

Re: Amex Hilton Question

StrongerReturn2018 — Wed, 29 Jan 2025 00:59:43 GMT

@xenon3030 wrote:
Congrats. The Amex SUB conditions would be mentioned prior submitting the application (if it is not eligible, they mention it at that stage). So, it should be good to go.
Thank you! Yes. It was mentioned BUT it would not let me screenshot anything.

Anyway after each approval, I always double check whether the correct SUB is attached to the new card by chatting the Amex customer service. I would take snapshot of the chat, especially for large SUBs.

Yes, I am going to call. I remembered, after I posted this question, that I had to call back in 2014 about this exact situation as well. I just needed reminding. 😄

Re: Amex Hilton Question

StrongerReturn2018 — Wed, 29 Jan 2025 01:02:04 GMT

@Dcowboy08 wrote:
Grats on the Hilton. Love the Hilton and there is a difference in the stays.

Re: Amex Hilton Question

xenon3030 — Wed, 29 Jan 2025 01:03:46 GMT

Take snapshot from your PC screen with a mobile

Re: Amex Hilton Question

StrongerReturn2018 — Wed, 29 Jan 2025 01:06:09 GMT

@xenon3030 wrote:
Take snapshot from your PC screen with a mobile

I no longer have a computer, but I will just take a picture of my phone with someone elses.😉

Re: Amex Hilton Question

onstar — Fri, 31 Jan 2025 14:21:32 GMT

I used to have the Amex HHonors pre BK in 2015 and got SUB then. Now, the Amex card is called Hilton Honors, and I got approved for it 2 months ago. I also got the SUB this time around. They are both the most basic Hilton card with no AF.

You can inquire about the SUB via chat. I had forgotten what my SUB was, so I asked via chat, and they were very helpful.