topic Re: US Bank Altitude Go dinning 1x not 4x? in Credit Cards

US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 30 May 2025 12:42:41 GMT

Hi Everyone,

On your USB Altitude Go dinning is it 4x or 1x. I know it is 4x but on the pending it says 1x in May pending statement. My March it says 4x. I have called US bank and they said they have to investigate it. They said it will take 30 days. I have not gone over the $2,000 cap so that is not the case. Is anyone having the same issue? Below are the pictures for May 2025 and March 2025:

March 2025May 2025

Re: US Bank Altitude Go dinning 1x not 4x?

G2244 — Fri, 30 May 2025 14:36:57 GMT

While I don't have that specific card, there has been a known issue with the phone app displaying incorrect reward amounts on the Smartly. Try logging into the website and see if the amounts are showing correctly there (assuming your screenshots are from the phone app but not sure). That was the case with Smartly.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 30 May 2025 14:44:26 GMT

@G2244 wrote:
While I don't have that specific card, there has been a known issue with the phone app displaying incorrect reward amounts on the Smartly. Try logging into the website and see if the amounts are showing correctly there (assuming your screenshots are from the phone app but not sure). That was the case with Smartly.

No that is not the phone app. Acutally that is from the USBank website andwhen I logged into the phone app it still says 1x instead of 4x. I asked US Bank rep will I get an point adjustment and they siad yes if the points are incorrect and we will adjust it. I have to wait in the middle of June to fine out Ugh.

Re: US Bank Altitude Go dinning 1x not 4x?

G2244 — Fri, 30 May 2025 15:44:11 GMT

That sucks. Curious to hear from others with that card if they are seeing the same thing. You need some serious patience to work with US Bank but in my experience they will make things right eventually. Although it has been known to take months sometimes... Good luck with a quicker resolution.

EDIT: Looks like over on reddit, there is a thread where people are reporting the same thing. A few have said they are seeing it coded as 1x and then at statement close, the additional 3x are given. That is similar to how my Cash+ works - all show 1X and then you get a mysterious total bonus for the additional at close with no breakdown.

Re: US Bank Altitude Go dinning 1x not 4x?

xenon3030 — Fri, 30 May 2025 15:49:28 GMT

The MCC must code correctly to get counted and sometimes, the merchants do not code as they supposed to do

Also, US Bank across several cards do incorrect reward calculatioon for each transaction initially. At the end of each billing cycle, they fix it.

Beer with US Bank , instead of bear. Their internal systems suck, old school style, manual and very slow. They need to hire some talents to fix that mess. Every simple request needs to go through an investigation and it takes them around a month to do anything that the other banks would cover in only 1-2 business days.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 30 May 2025 17:55:50 GMT

@G2244 wrote:
That sucks. Curious to hear from others with that card if they are seeing the same thing. You need some serious patience to work with US Bank but in my experience they will make things right eventually. Although it has been known to take months sometimes... Good luck with a quicker resolution.

EDIT: Looks like over on reddit, there is a thread where people are reporting the same thing. A few have said they are seeing it coded as 1x and then at statement close, the additional 3x are given. That is similar to how my Cash+ works - all show 1X and then you get a mysterious total bonus for the additional at close with no breakdown. I will update what happens when I call US Bank rep in the middle of June.

Yes that does suck. Yes that is why I posted on this site to let everyone know about his. Yes I saw in reddit too but nothing was here so I decided to post here too. 3x for dinner. If it is 3x then it is wrong becuase it should be 4x for dinning. US Bank is going down and I don't like their reward rules now. Well after I redeem my points then I will leave US Bank and let it auto close. They keep on chaning the rules and I am frustrated with the changes. I understand all credit card companies changed but not like this change after change each year.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 30 May 2025 17:54:59 GMT

@xenon3030 wrote:
The MCC must code correctly to get counted and sometimes, the merchants do not code as they supposed to do

Also, US Bank across several cards do incorrect reward calculatioon for each transaction initially. At the end of each billing cycle, they fix it.

Beer with US Bank , instead of bear. Their internal systems suck, old school style, manual and very slow. They need to hire some talents to fix that mess. Every simple request needs to go through an investigation and it takes them around a month to do anything that the other banks would cover in only 1-2 business days.

I see. I never had a probelm with US Bank Altitude Go. Since the change after April 14,2025 I notice the codes are incorrect. This frustrated me and I think I am done with US Bank after I redeem everything. Yes US Bank is the SLOWEST bank I ever seen in my life. I agree their system sucks BIG TIME. Especially the home page when you login to the account it takes FOREVER to load.

Re: US Bank Altitude Go dinning 1x not 4x?

yam1rts — Thu, 12 Jun 2025 06:46:00 GMT

@mikecintel wrote:
Hi Everyone,

On your USB Altitude Go dinning is it 4x or 1x. I know it is 4x but on the pending it says 1x in May pending statement. My March it says 4x. I have called US bank and they said they have to investigate it. They said it will take 30 days. I have not gone over the $2,000 cap so that is not the case. Is anyone having the same issue? Below are the pictures for May 2025 and March 2025:
March 2025May 2025

I haven't called yet because I believe it will correct itself after statement close. I see the same issue with my Altitude Go.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Thu, 12 Jun 2025 07:38:25 GMT

@yam1rts wrote:
@mikecintel wrote:
Hi Everyone,

On your USB Altitude Go dinning is it 4x or 1x. I know it is 4x but on the pending it says 1x in May pending statement. My March it says 4x. I have called US bank and they said they have to investigate it. They said it will take 30 days. I have not gone over the $2,000 cap so that is not the case. Is anyone having the same issue? Below are the pictures for May 2025 and March 2025:
March 2025May 2025
I haven't called yet because I believe it will correct itself after statement close. I see the same issue with my Altitude Go.

I see. Thank goodnesss I am not the only one to have this problem. I thought I was the only have having this problem.

Re: US Bank Altitude Go dinning 1x not 4x?

USMCOne — Thu, 12 Jun 2025 08:22:12 GMT

This happens from time to time with Chase and Amex as well. I was in the Phillpines for about 4 months staying at the Marriot for work and they somehow coded Marriot on a Amex Marriot card as 1x. I used there interactive chat thing to correct it. On the positive note when it was corrected each month after that it was coded correct. Not a big deal.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Thu, 12 Jun 2025 11:45:41 GMT

@USMCOne wrote:
This happens from time to time with Chase and Amex as well. I was in the Phillpines for about 4 months staying at the Marriot for work and they somehow coded Marriot on a Amex Marriot card as 1x. I used there interactive chat thing to correct it. On the positive note when it was corrected each month after that it was coded correct. Not a big deal.

I see. OK thanks. I though it was only US Bank. But the strange thing is it happened after April 14,2025 when they said "changes were going to change". Perviously before April 14,2025 everyrthing is fine. All codes are correct and it only after the changes it was incorrect. I know it is not a big deal but at least notify the customer if there are any changes for example redemtion has been increase if you are redeeming for statement credit. You would 3,333 points to redeem for o$25.00. Before it was only 2,500 points.

Re: US Bank Altitude Go dinning 1x not 4x?

NoHardLimits — Thu, 12 Jun 2025 18:20:13 GMT

I've had a few US Bank rewards cards and have noticed inconsistencies in the way bonus points are shown. If a category gets 3x, sometimes each transaction will post as 3x rewards individually. Other times, the transactions will post as 1x individually and then at the end of the billing period I would see an additional 2x on all of those bonus category transactions in one lump sum.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Thu, 12 Jun 2025 19:39:57 GMT

@NoHardLimits wrote:
I've had a few US Bank rewards cards and have noticed inconsistencies in the way bonus points are shown. If a category gets 3x, sometimes each transaction will post as 3x rewards individually. Other times, the transactions will post as 1x individually and then at the end of the billing period I would see an additional 2x on all of those bonus category transactions in one lump sum.

I see but perviously when I had USB Bank and I joined them in 2021 I never had these issues before at all. It is strange. Did they do a system update and it causes the code to be coded incorrectly?

Re: US Bank Altitude Go dinning 1x not 4x?

portlandmusician — Thu, 12 Jun 2025 20:34:09 GMT

@mikecintel I'm with you. I have the Altitude Go, too, and before April 14, 2025, everything - even pending transactions - had the correct rewards structure listed.

But, post-April 14, 2025, EVERYTHING is 1x, even if you go look at the transactions and it coded correctly, until after the rewards are posted. And, they are posted correctly, so far, as I can see. As stated above, sometimes, after it posted, it is listed as correct (i.e. one listing for 4x) and sometimes it's listed as 1x originally and then another list as 3x.

I'm not sure about a system update, etc. But, with all the changes at U.S. Bank, I'm assuming so. Or, they changed something that at least changes how rewards post. It's weird, I know, and I was startled, too, and researched it on Reddit (where I saw others had asked the same question, which is mentioned above), but so far so good once it's posted and rewarded. But, like you, I'll be keeping my eye on it and think it's weird. But, from what I've seen, post-April 14, 2025, this is just a thing but it eventually works itself out.

If that changes, and it is just a hassle and a bunch of wrong-rewards, even when coded correctly, I'll dig into customer service and be on top of it. So, my advice, just keep an eye on it and let us know if things don't work themselves out, but so far I've seen it does work itself out in the end.

Re: US Bank Altitude Go dinning 1x not 4x?

NoHardLimits — Thu, 12 Jun 2025 20:35:06 GMT

@mikecintel wrote:
@NoHardLimits wrote:
I've had a few US Bank rewards cards and have noticed inconsistencies in the way bonus points are shown. If a category gets 3x, sometimes each transaction will post as 3x rewards individually. Other times, the transactions will post as 1x individually and then at the end of the billing period I would see an additional 2x on all of those bonus category transactions in one lump sum.
I see but perviously when I had USB Bank and I joined them in 2021 I never had these issues before at all. It is strange. Did they do a system update and it causes the code to be coded incorrectly?

I've only had USB cards since 2022, and in that time I've already seen multiple IT updates. No matter how the rewards were initially displayed, I've always (eventually) received the correct total number of points.

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 13 Jun 2025 01:20:27 GMT

@portlandmusician wrote:
@mikecintel I'm with you. I have the Altitude Go, too, and before April 14, 2025, everything - even pending transactions - had the correct rewards structure listed.

But, post-April 14, 2025, EVERYTHING is 1x, even if you go look at the transactions and it coded correctly, until after the rewards are posted. And, they are posted correctly, so far, as I can see. As stated above, sometimes, after it posted, it is listed as correct (i.e. one listing for 4x) and sometimes it's listed as 1x originally and then another list as 3x.

I'm not sure about a system update, etc. But, with all the changes at U.S. Bank, I'm assuming so. Or, they changed something that at least changes how rewards post. It's weird, I know, and I was startled, too, and researched it on Reddit (where I saw others had asked the same question, which is mentioned above), but so far so good once it's posted and rewarded. But, like you, I'll be keeping my eye on it and think it's weird. But, from what I've seen, post-April 14, 2025, this is just a thing but it eventually works itself out.

If that changes, and it is just a hassle and a bunch of wrong-rewards, even when coded correctly, I'll dig into customer service and be on top of it. So, my advice, just keep an eye on it and let us know if things don't work themselves out, but so far I've seen it does work itself out in the end.

Ok thanks for the advice. Yes I read reddit too. I will post after my statement closed. Yes it is a hassel and annoying to me that even it is correclty coded they give the wrong points. Ugh!

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Fri, 13 Jun 2025 01:20:57 GMT

@NoHardLimits wrote:
@mikecintel wrote:
@NoHardLimits wrote:
I've had a few US Bank rewards cards and have noticed inconsistencies in the way bonus points are shown. If a category gets 3x, sometimes each transaction will post as 3x rewards individually. Other times, the transactions will post as 1x individually and then at the end of the billing period I would see an additional 2x on all of those bonus category transactions in one lump sum.
I see but perviously when I had USB Bank and I joined them in 2021 I never had these issues before at all. It is strange. Did they do a system update and it causes the code to be coded incorrectly?
I've only had USB cards since 2022, and in that time I've already seen multiple IT updates. No matter how the rewards were initially displayed, I've always (eventually) received the correct total number of points.

Ok thanks for the info

Re: US Bank Altitude Go dinning 1x not 4x?

mikecintel — Sat, 21 Jun 2025 16:33:52 GMT

UPDATE: 6-21-25

I just got physical mail from US Bank and that I told them about missing points for dinning purchases. The letter states:

Dear Name, Thank for contacting with us about missing bonus rewards on dinning purchases. We are aware of the issue and wanted to let you know that it will be resolved on 06/25/25. We apologize for any inconvenience caused and thank you for your patience while we reviewed your inquiry. We're pleased to serve you and appreciate your business. If you have any questions, you can contact us through the mobile app, online or by calling us 24 hours a day at 800-285-8585. We accept relay calls.

Sincerely,

Hubert G
Card member Service Representative.