topic how do I remove a Citi card from online access....? in Credit Cards

how do I remove a Citi card from online access....?

jupiterjet — Mon, 09 Mar 2026 22:35:55 GMT

had to replace a card due to being lost and i can't remove online access myself. called into customer service and they told me i had to setup an entirely new username in order to accomplish this?....

Re: how do I remove a Citi card from online access....?

ptatohed — Mon, 09 Mar 2026 23:07:48 GMT

If you are getting a replacement card, it shoud show up online with a new card number. I recently had to cancel a Custom Cash and have a new one reissued due to fraudulent charges. Shortly after I got off the chat, my CC card was showing a new number. Is your citi card not showing a new card number? Or do you mean something else?

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Re: how do I remove a Citi card from online access....?

jupiterjet — Wed, 11 Mar 2026 00:53:59 GMT

@ptatohed wrote:
If you are getting a replacement card, it shoud show up online with a new card number. I recently had to cancel a Custom Cash and have a new one reissued due to fraudulent charges. Shortly after I got off the chat, my CC card was showing a new number. Is your citi card not showing a new card number? Or do you mean something else?

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it seems the issue fixed itself overnight. thank you for having responded!