topic Re: Luv botton from Citi Appeared Today in Credit Cards

Credit Limit Increase Link from Citi Appeared Today

DI — Sat, 05 Dec 2009 02:49:50 GMT

I opened my Platinum Select card July 2009. I pushed the luv button and was immediately denied an increase. There was no form to fill out. The message I received was my credit score isn't high enough and they used the credit report on file. I checked my EQ report and there was no inquiries. If Citi used to same report on file to approve me for $4000, I'm not undestanding why my score isn't high enough for an increase.

Did I press the luv button too soon? Should I retry after my statement generates after the 10th?

Message Edited by DI on 12-01-2009 07:39 AM

Message Edited by DI on 12-01-2009 05:01 PM

Message Edited by DI on 12-04-2009 08:49 PM

Re: Luv botton from Citi Appeared Today

Anonymous — Tue, 01 Dec 2009 12:44:07 GMT

DI, do you have a balance on that card?

I don't know if it makes any difference or not, but I make it a point not to ask for any CLI on any card if I currently carry a balance. YMMV.

Re: Luv botton from Citi Appeared Today

DI — Tue, 01 Dec 2009 12:53:21 GMT

I have a $43.00 balance that I want to report to the CRA's

Re: Luv botton from Citi Appeared Today

Anonymous — Tue, 01 Dec 2009 13:14:36 GMT

Doesn't seem like that would make a difference, for that small of an amount.

I'm trying to remember this, so don't take it as gospel by any means.

I don't think I even saw a luv botton on a Citi account of mine 'til I had the card for nine months. The flip side of that is that it may have been there (in a drop-down from the tools menu), but I wasn't looking for it. I only noticed a luv button when it showed up to the right of the account information (balance, CL, etc.), in the section where they usually put special offers (BT's and such). And I didn't press that button for probably another two months after I first saw it, so I have no clue what may have happened if I did.

Doesn't help you much, I know, but that's the best I can do.

Sorry about the turn down, DI, but it may have nothing at all to do with you, personally, if my above info has any bearing on this. It may be timing.

Edit to add: After that luv button showed up in the special offers section, it never appeared in that section since...just that one and only time. I'm thinking that maybe they don't offer luv auto approved until it shows up there, first? I dunno. But I have the luv button show up every 90 days, like clockwork, from the tools drop-down menu. Never a problem.

Message Edited by Uborrow-Upay on 12-01-2009 08:14 AM

Re: Luv botton from Citi Appeared Today

Anonymous — Tue, 01 Dec 2009 13:16:10 GMT

Did the button/menu item go away after you used it or is it still there?

Re: Luv botton from Citi Appeared Today

DI — Tue, 01 Dec 2009 13:25:44 GMT

@Anonymous wrote:
Did the button/menu item go away after you used it or is it still there?

No, it's still appears.

Re: Luv botton from Citi Appeared Today

Anonymous — Tue, 01 Dec 2009 13:52:50 GMT

Mine was there too!

Your credit line can be immediately increased by $1,000.00 for a total new credit line of $3,000.00.

During the evaluation process, a credit bureau report was not pulled.

It disappeared though now.. and I've got what looks like 4 statements posted. I was logged in a few days ago and didnt see it. *shrug*

Happy either way.

Re: Luv botton from Citi Appeared Today

wajj — Tue, 01 Dec 2009 14:02:54 GMT

It took me three or four tries (forget which), once each month beginning with my 6th month of having the card, before Citi gave me a CLI. Every previous time they denied me for one reason or another. Finally, in October, I got the instant CLI notification. It was only $1K but it did go through without a hard pull. Now the link is no longer there. When it shows up again, I'll try again but won't expect instant success

Re: Luv button from Citi Appeared Today

tralyn05 — Tue, 01 Dec 2009 22:07:54 GMT

I just called to speak with a Rep regarding a CLI ...I've had my Hilton Honors card for a year now and never had an increase. I talked to a very rude Lady who told me that they always check credit when a CLi is requested I was like wow I know of people (my aunts) who never get their credit checked when they recieve an increase..Then she goes on about how she's been there for over 20 years and this always happen. hmmm. My attitude and tone was very pleasant and she was still rude--I didn't want her to proceed so I'm gonna ride with what I have.

Re: Luv button from Citi Appeared Today

Anonymous — Wed, 02 Dec 2009 03:51:30 GMT

The general rule with Citi is that if you press the "Luv Button" and get a form to complete or if you call in and ask for a CLI it's going to be a hard INQ. If you get an auto-CLI or press the "Luv Button" and do not get a form it will be a soft or no INQ.

Re: Luv button from Citi Appeared Today

DI — Wed, 02 Dec 2009 12:29:51 GMT

@Anonymous wrote:
The general rule with Citi is that if you press the "Luv Button" and get a form to complete or if you call in and ask for a CLI it's going to be a hard INQ. If you get an auto-CLI or press the "Luv Button" and do not get a form it will be a soft or no INQ.

Why would the luv button appear if I'm not yet eligible for a CLI? Has this happen to others? Do I try again after my statement generates on the 10th

I been talking about and waiting on the luv button since July. Now that it appeared....it's useless!

Re: Luv button from Citi Appeared Today

Anonymous — Wed, 02 Dec 2009 13:18:32 GMT

I think it's got to be a timing thing, DI. Don't put too much importance on the reason they gave you, as we all know from the CLD and account closure massacres with some banks, the reasons given to customers were mostly BS.

Look at the luv button as an opportunity to check your eligibility for a CLI, not as a CLI request. The button is still there for you, you've lost nothing. All it's saying, really, is "Check back later...you're not eligible...yet."

It'll be saying "Congratulations" for you soon enough, I'm sure. Give it another statement period and check again.

Everybody here knows you're good to go, don't let this little button convince you otherwise, OK? OK, then.

Re: Luv button from Citi Appeared Today

DI — Wed, 02 Dec 2009 13:40:54 GMT

@Anonymous wrote:
I think it's got to be a timing thing, DI. Don't put too much importance on the reason they gave you, as we all know from the CLD and account closure massacres with some banks, the reasons given to customers were mostly BS.

Look at the luv button as an opportunity to check your eligibility for a CLI, not as a CLI request. The button is still there for you, you've lost nothing. All it's saying, really, is "Check back later...you're not eligible...yet."

It'll be saying "Congratulations" for you soon enough, I'm sure. Give it another statement period and check again.

Everybody here knows you're good to go, don't let this little button convince you otherwise, OK? OK, then.

Thanks!

Re: Luv button from Citi Appeared Today

Anonymous — Wed, 02 Dec 2009 14:17:03 GMT

Why would the luv button appear if I'm not yet eligible for a CLI? Has this happen to others? Do I try again after my statement generates on the 10th

Yes that happened to me, The evil little luv button appeared for my Diamond Prefered card several months ago,, I finally hit it back in October and was denied for too many new accounts,, I also didn't realize filling out the form results in a HARD INQ at the time, now I do,,

I also hit the luv button after I made my 0%for 12-mo purchase just to see what would happen,, DENIED 'cause I hadn't paid down the balance enough, but at least it wasn't a hard inq,

Re: Luv button from Citi Appeared Today

DI — Wed, 02 Dec 2009 14:34:02 GMT

@Anonymous wrote:

Why would the luv button appear if I'm not yet eligible for a CLI? Has this happen to others? Do I try again after my statement generates on the 10th

Yes that happened to me, The evil little luv button appeared for my Diamond Prefered card several months ago,, I finally hit it back in October and was denied for too many new accounts,, I also didn't realize filling out the form results in a HARD INQ at the time, now I do,,

I also hit the luv button after I made my 0%for 12-mo purchase just to see what would happen,, DENIED 'cause I hadn't paid down the balance enough, but at least it wasn't a hard inq,

I never got the form. I hit submit and was instantly denied. The button still appears today.

Re: Luv button from Citi Appeared Today

Karatz — Wed, 02 Dec 2009 16:38:41 GMT

@DI wrote:
@Anonymous wrote:
The general rule with Citi is that if you press the "Luv Button" and get a form to complete or if you call in and ask for a CLI it's going to be a hard INQ. If you get an auto-CLI or press the "Luv Button" and do not get a form it will be a soft or no INQ.
Why would the luv button appear if I'm not yet eligible for a CLI? Has this happen to others? Do I try again after my statement generates on the 10th

I been talking about and waiting on the luv button since July. Now that it appeared....it's useless!

Did it say it on it that it was the luv button?

Re: Luv button from Citi Appeared Today

Anonymous — Wed, 02 Dec 2009 16:39:33 GMT

@DI wrote:
@Anonymous wrote:
The general rule with Citi is that if you press the "Luv Button" and get a form to complete or if you call in and ask for a CLI it's going to be a hard INQ. If you get an auto-CLI or press the "Luv Button" and do not get a form it will be a soft or no INQ.
Why would the luv button appear if I'm not yet eligible for a CLI? Has this happen to others? Do I try again after my statement generates on the 10th

I been talking about and waiting on the luv button since July. Now that it appeared....it's useless!

The presence of a "Luv Button" indicates that you will be considered for a CLI, not an indication that you will be approved for a CLI.

Re: Luv button from Citi Appeared Today

DI — Wed, 02 Dec 2009 16:41:41 GMT

Karatz

Luv button is just a name used by FICO members. 'Request Line of Credit Increase' is what actually appears. Learn something new everyday huh?

Re: Luv button from Citi Appeared Today

DI — Wed, 02 Dec 2009 16:43:23 GMT

This is the message that I immediately received:

We regret that we cannot approve your request for a Credit Line Increase at this time. Your request was processed by the credit record we have on file, as well as a credit scoring system, which assigns a numerical value to various items on your credit card account(s). Your credit score did not meet our requirements, because:

Please contact Customer Service at 1-800-347-4934 to check on the status of your request. From outside the U.S., call 605-335-2222.

Maybe I'm not charging enough on the card.

Re: Luv button from Citi Appeared Today

Anonymous — Wed, 02 Dec 2009 16:49:10 GMT

It could be too soon, too.