topic Has Citi stopped doing Product Changes? in Credit Cards

Has Citi stopped doing Product Changes?

Anonymous — Mon, 18 Jan 2010 23:15:20 GMT

Hi, de-lurking to post this! After reading about so many people's easy experiences with Citi product changes, I called the number on the back of my 3-year-old Diamond Preferred Rewards AmEx a few minutes ago to try and change to the DPR MC or the Forward Visa (I use my Citi as my primary card and have had some issues lately with some vendors I frequent not accepting AmEx).

The first CSR who answered said he'd put me on hold to "see how he could best help me today," but the CSR who got on the line after him said that they -just- stopped doing consolidations & product changes within the past 2 weeks, and to call back in a month.

Has anyone else heard anything like this from Citi recently?

Re: Has Citi stopped doing Product Changes?

Anonymous — Tue, 19 Jan 2010 01:30:43 GMT

It could be true. The only way you'll know for sure is if you call back and ask again.

Re: Has Citi stopped doing Product Changes?

score_building — Tue, 19 Jan 2010 03:34:06 GMT

@Anonymous wrote:
Hi, de-lurking to post this! After reading about so many people's easy experiences with Citi product changes, I called the number on the back of my 3-year-old Diamond Preferred Rewards AmEx a few minutes ago to try and change to the DPR MC or the Forward Visa (I use my Citi as my primary card and have had some issues lately with some vendors I frequent not accepting AmEx).

The first CSR who answered said he'd put me on hold to "see how he could best help me today," but the CSR who got on the line after him said that they -just- stopped doing consolidations & product changes within the past 2 weeks, and to call back in a month.

Has anyone else heard anything like this from Citi recently?

PC request also denied...but mileage varies -others have posted recent success with citi PC.

Re: Has Citi stopped doing Product Changes?

Anonymous — Tue, 19 Jan 2010 13:32:24 GMT

Sounds suspect. I just PC'd from Mastercard to AMEX last week. Citi is in such disarray...

Re: Has Citi stopped doing Product Changes?

MMart078 — Tue, 19 Jan 2010 22:19:17 GMT

@Anonymous wrote:
Sounds suspect. I just PC'd from Mastercard to AMEX last week. Citi is in such disarray...

Yes they are.... they say they never sleep, but it looks like its time for them to take a nap and stop being so moody!