topic Re: I hate BoA in Credit Cards

I hate BoA

egold1234 — Thu, 04 Mar 2010 02:42:02 GMT

I paid off my credit cards, and called the backdoor # to speak to a credit anaylyst to ensure they wouldnt close my cards. After alot of discussion I actually had a CLI of $600 and was assured my lines would remain open. Well guess what. They closed one of my cards, the one they just gave a CLI to!

Re: I hate BoA

Jazzzy — Thu, 04 Mar 2010 02:43:48 GMT

I'm sorry this happened to you. BoA is really twitchy and has been for quite a while.

Re: I hate BoA

egold1234 — Thu, 04 Mar 2010 02:55:24 GMT

They closed my line of $6600 and just reduced my line of $12k to $2500.... Un-believable!! They told me to call back when my revolving debt drops down. I owed 21k and 18k was with them that I just paid off!

Re: I hate BoA

Anonymous — Thu, 04 Mar 2010 14:17:00 GMT

Let me add mine into the mix. I received two letters from BofA yestrday stating that they are taking my 10K card down to 4.3K and the other letter told me that they are closing my other account. I paid the card off in full, and they close it. I make large payments to the other one and they lower my limit. PERFECT history with them and ALL other people I carry credit cards with. Because I have a high ballance with is why they did this they say.

So I just got off the phone with them. They told me my histroy with them does not mean as much and it is all about what the credit report shows. I asked what they can do to fix this and she said she will she can do to rase the limit back. After telling me she was unable to rase the limit I asked here if she did a credit check and she said she did. I then asked her if it was a hard pull or soft pull.... THE B**** SAID IT WAS A HARD PULL. I NEVER GAVE HER THE APPROVAL TO DO THIS. I am so pissed. They did not do a damn thing for me after all the years I been with them. VERY poor customer service, and I may just close with them.

Re: I hate BoA

egold1234 — Thu, 04 Mar 2010 22:43:40 GMT

The thing that insulted me with them is they said they closed the account cause of my high revolving limit, $21k. But 19k was with them and I just PIF! She tells me thats what the credit report shows and they cant update it, that updates are up to the credit berueas and the bank has nothing to do with it. My only baddie was 1 30day late over 2 years ago with a student loan!

Then she tells me the TWO other credit anaylysts i spoke to were wrong in saying that they felt safe with my credit lines.

I think its time I close my BoA account, in fact my local branch doesn't even have a handle on their front door, its been broken for a month, and the card reader for the door has never worked. They want my money but can't give me a safe envierment to use?

Re: I hate BoA

Cotton_Britches — Thu, 04 Mar 2010 22:44:20 GMT

@Anonymous wrote:

They told me my histroy with them does not mean as much and it is all about what the credit report shows.

They did not do a damn thing for me after all the years I been with them. VERY poor customer service, and I may just close with them.

THIS is why I voluntarily closed my accounts with them - banking and credit card. They suck big time.

Re: I hate BoA

egold1234 — Thu, 04 Mar 2010 22:46:14 GMT

I just wished my CU offered credit cards, only loan products. They don't even offer online banking yet. But they said they will in April so who knows, maybe as I grow with them, theyll take care of me in the future when they offer CC products.

Re: I hate BoA

marty56 — Thu, 04 Mar 2010 23:04:13 GMT

@egold1234 wrote:
Then she tells me the TWO other credit anaylysts i spoke to were wrong in saying that they felt safe with my credit lines.

LOL I can top that. The CSR I spoke with awhile back said a 120 day late was just a sting.

Re: I hate BoA

smallfry — Fri, 05 Mar 2010 00:02:44 GMT

I never did like this bank. Every other bank around posts deposits until 6 that evening. BofA flips to the next biz day at 3. Chiselers.

Re: I hate BoA

haulingthescoreup — Fri, 05 Mar 2010 00:07:35 GMT

egold1234 wrote:

The thing that insulted me with them is they said they closed the account cause of my high revolving limit, $21k. But 19k was with them and I just PIF! She tells me thats what the credit report shows and they cant update it, that updates are up to the credit berueas and the bank has nothing to do with it. My only baddie was 1 30day late over 2 years ago with a student loan!

Then she tells me the TWO other credit anaylysts i spoke to were wrong in saying that they felt safe with my credit lines.

I think its time I close my BoA account, in fact my local branch doesn't even have a handle on their front door, its been broken for a month, and the card reader for the door has never worked. They want my money but can't give me a safe envierment to use?

I hear your frustration, and this is a classic BofA screwup.

But if I were you, I'd hold off, grit my teeth, let the new balances post next month (luckily, BofA pulls Experian, which updates promptly), and ask for your limits to be reinstated. They will probably ask why you need such high limits, or that's what they asked my when they cut mine in half. I told them that my employer was trying to reassign me, and that I was anticipating having to furnish a new home, and that I would probably be looking to do another balance transfer, and I needed a high CL to keep util under 50%. All of which was true. As it turns out, everything was delayed, but I did finally do a BT.

At any rate, your former CL represents a good chunk of change, and I'd hate to see you close the card without trying to get it back. Yes, they're idiots, but if you can stand to play their game, however briefly, you might get back what you had.

Re: I hate BoA

Anonymous — Fri, 05 Mar 2010 00:48:43 GMT

@smallfry wrote:
I never did like this bank. Every other bank around posts deposits until 6 that evening. BofA flips to the next biz day at 3. Chiselers.

Where did you pull that from. They had the first ATM that will deposit checks with images, and if you deposit until 8PM (when the branch closes at 6) it will be credited to you the same day (~$120 will be avail immediately)

Re: I hate BoA

egold1234 — Fri, 05 Mar 2010 01:11:30 GMT

At some branches they put up a sign at 4PM that says transaction posts on next buisness day. Meanwhile the ATM says transactions before 8PM post same day. I think they want to encourage ATM use to save on tellers.

Re: I hate BoA

smallfry — Fri, 05 Mar 2010 01:21:16 GMT

@Anonymous wrote:
@smallfry wrote:
I never did like this bank. Every other bank around posts deposits until 6 that evening. BofA flips to the next biz day at 3. Chiselers.
Where did you pull that from. They had the first ATM that will deposit checks with images, and if you deposit until 8PM (when the branch closes at 6) it will be credited to you the same day (~$120 will be avail immediately)

Every BofA around here (NJ) closes their deposit window at 3. They'll take your money but it gets credited the next day.

Message Edited by smallfry on 03-04-2010 08:21 PM

Re: I hate BoA

KingAdrock — Fri, 05 Mar 2010 01:25:15 GMT

@egold1234 wrote:
At some branches they put up a sign at 4PM that says transaction posts on next buisness day. Meanwhile the ATM says transactions before 8PM post same day. I think they want to encourage ATM use to save on tellers.

It's a sad state of affairs when transactions by a teller goes through the system slower than from an ATM.

Re: I hate BoA

Anonymous — Fri, 05 Mar 2010 01:31:52 GMT

@egold1234 wrote:
I paid off my credit cards, and called the backdoor # to speak to a credit anaylyst to ensure they wouldnt close my cards. After alot of discussion I actually had a CLI of $600 and was assured my lines would remain open. Well guess what. They closed one of my cards, the one they just gave a CLI to!

I'm wondering if it was the act of calling them, rather than paying in full, that actually triggered the credit card being closed. What do you folks think?

Re: I hate BoA

haulingthescoreup — Fri, 05 Mar 2010 01:58:37 GMT

urgent_help_needed wrote:

@egold1234 wrote:
I paid off my credit cards, and called the backdoor # to speak to a credit anaylyst to ensure they wouldnt close my cards. After alot of discussion I actually had a CLI of $600 and was assured my lines would remain open. Well guess what. They closed one of my cards, the one they just gave a CLI to!
I'm wondering if it was the act of calling them, rather than paying in full, that actually triggered the credit card being closed. What do you folks think?

Yes, I think that's very much what did it, I'm afraid.

I make it a point to fly under the radar of all my CCC's, and most especially BofA. Their CSR's seem remarkably uninformed, and asking a simple question can trigger a landslide.

Re: I hate BoA

egold1234 — Fri, 05 Mar 2010 02:12:12 GMT

Unfortunetly, the only reason I called was because I never recieved a new CC and the old one expired. Thats what started this mess, was just trying to get a new card sent out to my new address because the old one was a few days from expiring.

Re: I hate BoA

haulingthescoreup — Fri, 05 Mar 2010 02:14:11 GMT

Ouch, I hear ya.

I hope you'll give it a month (OK, a bit more), and let the new balances post, and call back to ask for your limit to be reinstated. You have to hope that if they're clueless enough to not understand the report that they looked at this time, then they won't remember what the problem was next time!

Re: I hate BoA

egold1234 — Fri, 05 Mar 2010 02:44:53 GMT

It seems the rep I spoke to had no idea how to even properly read a report, and I saw they did a hard pull on my TU report. If she knew how to read it, she'd have known that the only balances reporting were the ones I just paid off with BoA. So frustrating. She did say to call back in 30 days when it updates and that they might reinstate and maybe even give me a CLI. Unbelievable.

Re: I hate BoA

Anonymous — Fri, 05 Mar 2010 15:26:30 GMT

No disrespect but after all the storie's about BOA, Chase, Citibank I can't understand why anyone would still do business with those kind of bank's. It's only a matter of time before they get around to yous. Oh and in the next couple of yrs when their losses are even greater from the business loan's, It's gonna be even worse for ya. I would ditch em now and move on to credit union's who really treat their customer's the way they should be treated. There is this little bank in Louisiana called Liberty Bank and Trust its really a great bank small but better than any big bank in my eye. Interest rates are low I've got the Visa, and they have never raised the rate's to take advantage of the economy like other bank's I know. My rate has stayed at 9% for the last 3 yrs. I wish I could say the same for USAA and NFCU both got on the bandwagon and raised rate's before the new credit law took place. But My little bank in Louisiana never did so they get lots of love!