topic Re: What's Up With Macy's in Credit Cards

What's Up With Macy's

logowatches — Thu, 18 Mar 2010 14:41:13 GMT

Hi Everyone I have been with My Fico for over 3years now. This is my first post I have learned a lot here thank you all.

My first beef is with Macy's This past Monday I called and asked for a credit guide line increase all my scores are 720 740 I was asked salary range C.S. Rep. Read from a list so I said 60K range thought it was odd but didn't say any thing put on hold for a minute came back told me my current limit 3,350 declined. Macy's card holder since 2000.Just got Addison Ave Credit Card this week 10K. A day later my Credit alerting Service reported 3 hard Inquires from Macy's I was not told it was going to be hard pull I have 50.00 balance with them pay early this is it. Called Back door number Talked to credit supervisor.Asked hard inquires be removed as I was not told a guide increase was going to be a hard pull. She Said The New Credit Law says They Don't have to tell you they are doing a hard pull I asked for an extension of credit that was all they needed Can any of you verified this for me I was on the phone a good half hour and got no where and she was not nice at all. Please Help. Logowatches

Re: What's Up With Macy's

Anonymous — Fri, 19 Mar 2010 17:49:15 GMT

I called Macy's two weeks ago because I wanted a CLI. The CS rep informed me that a hard pull will be made in order to determine the CLI. I declined. The CS rep did say, due to the new credit card laws they must inform everyone that a CLI equals a hard pull.

Re: What's Up With Macy's

logowatches — Fri, 19 Mar 2010 19:22:15 GMT

Hi Ty, Thanks for your response to my post. The C.R. I had did not tell me any of that If she had told me I would not waste an inquiry for a guide line increase they pulled all three reports. That's why I called backdoor number and asked them to remove them got no where kind of nasty. Oh well I learned the hard way.

Re: What's Up With Macy's

tray — Fri, 19 Mar 2010 20:26:15 GMT

If I were in your shoes, I would continue to call Macy's until you found someone who knows the business. What I read is absurb 3 HITS for a guideline increase I have never heard nor read of this before. I have an account with Macy's in which I opened up in May of 08. I just recieved a guideline increase of $1,800.00 in one shot last month and it was a soft pull no HARD total cl at $4,800.00. There have been multiple posts on this forum with unfortunately some people being hit with hard pulls for guideline increases and some people with only soft pull. With Macy's everything should be uniform and the same for everyone, but it all depends the luck of the day and the rep you speak with. Just to tell you with me personally, my 1st year in having my card with my 2nd request for a gli i was transferred to a supervisor because the rep stated could only grant $100.00 well I ended up getting $400.00 but the supervisor did a hard pull and did not notify me. Well after several calls Macy's did remove the inquiry off my EX report and also sent me a personal letter stating this and for my luck I never had this happen again. But with this new credit card act, who knows I think it is more of a nightmare. Good Luck hope it turns out the best for you.

Re: What's Up With Macy's

logowatches — Fri, 19 Mar 2010 22:00:20 GMT

Hi Tray, Thanks for your support I appreciate it. I will try again on Monday as backdoor number is Monday -Friday 9AM -5PM

I will let you know what happens. Thanks!

Re: What's Up With Macy's

logowatches — Tue, 23 Mar 2010 00:25:28 GMT

Up Date On Macy's Called Backdoor Number Today Twice About The Hard Inquiry I Did Not Authorize . Once This Morning Again This Evening No Luck That Makes Three Calls In A Couple OF Days. They Won't Budge. I Filed A Inquiry With Out Permission With Equfax See What Happens? I Really Want To Close It But It's Ten Years Old Any one Have Any thoughts On This? Buy The way I owed a 100.00 Dollars for Jeans Last Month PIF Yesterday. I Was Also Told Hard Inquiry Could Because I Had Light Use On Card about 600.00 In Seven Months. All I Can Say Is Watch Out The Store With A Heart Just Not True.

Re: What's Up With Macy's

Pushto700 — Thu, 25 Mar 2010 17:42:18 GMT

@logowatches wrote:
Up Date On Macy's Called Backdoor Number Today Twice About The Hard Inquiry I Did Not Authorize . Once This Morning Again This Evening No Luck That Makes Three Calls In A Couple OF Days. They Won't Budge. I Filed A Inquiry With Out Permission With Equfax See What Happens? I Really Want To Close It But It's Ten Years Old Any one Have Any thoughts On This? Buy The way I owed a 100.00 Dollars for Jeans Last Month PIF Yesterday. I Was Also Told Hard Inquiry Could Because I Had Light Use On Card about 600.00 In Seven Months. All I Can Say Is Watch Out The Store With A Heart Just Not True.

Same thing happened to me about 4-5 days ago. The front line reps don't appear to be overly informed. In addition to your problem, I asked beforehand if this would involve a HARD CP. The front lie rep said "No". But when she processed my request after asking my income (I stated 45K) she replied "No" that this would not be possible.

I inquired as to why, she tells me "something in your credit report". I advised her that I asked if there would be a CP involved, and that she said "no", and that I also checks all my CR's daily and my reports have not changed, and infact my scores have ascended since having the card in which the balances are paid. She makes a last ditch effort to tell me "no"....I then ask for a supervisor.

The supervisor tells me the same type of story, I advise them of what I told the front line rep and that I also have a Bloomingdales Card and have recently recieved a CLI without problem. I am pushing about this detail regarding the hard pull when I specifically asked ifthis would be or not.....am placed on hold, then told I would be granted an increase of $400.00. I say ok, and they tell me that because of the FA on my CR some other department has to call me back to verify that it is indeed me. Sounds fishy, but I say ok.

I wait two days, no call. So I call back essentially having to run through the same loops as before, except no one here sees any record of me being approved for a CLI. I ask for a supervisor after the front line rep is trying to tell me "no". The supervisor advises me that it is a "no", I advise her that I also have a Bloomindales Card (she interrupts and says yes we are the same - basically making my point for me) and I say I have received a CLI recently w/o incident, and someone was supposed to call me back to verfiy my information but hasn't.

She says ok, apologizes and instanly approves the increase of $400.00. But nothing regarding the hard Experian inquiry which I pushed to be recoded to soft.

Re: What's Up With Macy's

logowatches — Thu, 25 Mar 2010 19:04:26 GMT

Hi Pushto700 Macy's Is awful and I never have seen such a rude bunch Of C.R. Even a back door level I made a last ditch effort and filed a complaint of an unapproved hard pull from Macy's Equfax would not over turn it even though I did not authorize it. Well SD. For them I won't ever use that card again and I know they could care less. After tell me of my light use of the card over six months. If that isn't punishment from Macy's I don't know what is. If I were you forget Macy's they won't even listen to reason. I was told that they can hard pull your credit at any time and they don't have to ask you. Since new credit rules went into effect. I say they are wrong but where do you go?

Re: What's Up With Macy's

Anonymous — Fri, 26 Mar 2010 14:22:58 GMT

Well in my opinion, it's a general rule that they may do a hard pull on all bureaus. Like someone could have defaulted on all their other cards, had a good standing with one card, requested an increase of a few thousands, and then did a cash advance maxing the card out and just defaulting on that card. I think that's why they do it. Also, they are getting MUCH tougher now with obtaining credit and getting a line of credit increased, and judging by your income and scores, it's really not your fault at all.

My overall experience with Macy's/DSNB has been extremely good. Out of all the cards I have they have the frendliest and most informative customer service. I'm sorry your experience was not the same =/

Re: What's Up With Macy's

logowatches — Fri, 26 Mar 2010 14:55:22 GMT

Glad your Happy With Macy's I did not have your experience with them. All I asked for was a guide line increase not thousands of dollars in the past I always got a soft pull I was not informed it would be a hard pull or I would say no.

Ex 740

EQ 760

25 years no credit problems 140k salary

Re: What's Up With Macy's

Anonymous — Sat, 27 Mar 2010 16:00:03 GMT

I just requested a Macys CLI yesterday and was told it was going to be a soft pull. Got the CLI but guess what got an alert today for an inquiry. Now 'll be on the phone with them about this

Re: What's Up With Macy's

Lel — Sat, 27 Mar 2010 16:14:58 GMT

When I inquiried about a Macy's CLI a couple months back, I was told that it would result in a hard pull. But I asked the CSR to confirm this a supervisor, which she did. She wasn't certain whether the inquiry would go to a single CRA or all three. I decided not to proceed with the CLI request.

Re: What's Up With Macy's

tray — Sat, 27 Mar 2010 16:45:28 GMT

@Anonymous wrote:
I just requested a Macys CLI yesterday and was told it was going to be a soft pull. Got the CLI but guess what got an alert today for an inquiry. Now 'll be on the phone with them about this

Ryanfico how much of a cli did you recieve from Macy's, hopefully it was a decent one for the hard hit resulting and hope you get some answers because what happened to you was wrong to which you were literally lied to. Good Luck.

Re: What's Up With Macy's

tray — Sat, 27 Mar 2010 17:02:31 GMT

@Lel wrote:
When I inquiried about a Macy's CLI a couple months back, I was told that it would result in a hard pull. But I asked the CSR to confirm this a supervisor, which she did. She wasn't certain whether the inquiry would go to a single CRA or all three. I decided not to proceed with the CLI request.

I just recieved last month from Macy's a gli of $1,800.00 and it was a SOFT PULL no hard and I checked my reports daily. The day I asked for the gli I did mention to the rep about hard pulls and that I did not want one, and she told me for gli's they are soft pulls. There are some many issues with Macy's and their training it is just not fair for people it is either hard or soft pull, uniform for everyone.

Re: What's Up With Macy's

Anonymous — Sat, 27 Mar 2010 19:42:14 GMT

I got a GLI of $700 on Feb 6, it was a soft pull.

I don't need a high limit on Macy's (just have the card for the specials), and I definitely don't need any hard inqs, so I think I'm done with the GLI requests....