topic Re: Screw CHASE!!!! in Credit Cards

Screw CHASE!!!!

austinguy907 — Fri, 09 Apr 2010 18:49:42 GMT

Looks like Chase is up to old habits again! I logged into the online account manager to check some things and noticed they cut my CL from 2500 to 500 on one of my accounts. So, of course I call the outsourced call center to inquire as to why this occured. They said they were reviewing accounts and adjusting credit limits to be proporitonate to use. They said they mailed a letter but that has yet to be seen in any case. I asked to speak with a supervisor as well and was denied because the supervisor was going to be under the same scope of corporate ideals. She then prompted to go ahead and have a CLI inquiry to see if they could raise the limit again! WTF so you're going to ding me for not using the card for 3 months with perfect payment history for 2 years and a recent limit increase last year? Oh, and it's the 2nd anniversary for this particular account too! What a warm fuzzy feeling I get from a company I do business with! I guess I will just let these 2 account sit in the drawer unused from now on no matter what because there is no way I will contribute to their shareholders when the company is not considerate to their customers!!! Fortunately this is not going to make a big difference when it comes to my scores since I have 2 accounts with CU's that cumulatively are $25K! So yeah the title of this post is fitting

p.s. Just ordered my $50 reward check to make sure they don't take that too while they're up to their antics over there.

3/28 - I'm not going to play games with Chase's crappy customer service and already filed a complaint with the BBB and FTC as of yesterday as well. There really shouldn't be the need to play the CLD, call for a CLI, get dinged back and forth with the limit fluctuation and credit pulls with any financial institution.

4/1 - filed additional complaint with federal reserve

4/2 - So this morning I got a call from Chase corporate. They received the BBB complaint and were calling to follow up. I spoke w/ Aisha McDonald w/ Chase 888-622-7547 x 6813 about the situation and she will review the account to see if the limit can be reinstated w/o the additional information or additional credit inquiry. I advised her for the situation we're seeing on here with multiple people affected by their "glitch" knocking everyone down to $500 CL. So, if you want your limit back file a complaint to get noticed instead of calling their call centers where you won't get very far.

4/9 - So, the BBB sent me a response that Chase sent them in regards to the complaint. Chase is responding with CLD is not covered under the 45 day requirement for account changes under the CARD act. They still want to perform the hard inquiry and income verification to restore the previous limit. I haven't gotten a response as of late from FTC or the other agency. I sent a response back to BBB/Chase since the woman called and I returned her call the next day but have since to have contact with her regarding the issue. Probably won't get a response back from Chase again until early next week.

Re: Screw CHASE!!!!

Anonymous — Sat, 27 Mar 2010 17:23:29 GMT

I think in 2010 the new rule is: Use or Lose It!

Let us know how many months of sock drawer it takes, before they cancel the card.

P.S. Not a fan of Chase, but they keep buying up the banks I use.

Re: Screw CHASE!!!!

Anonymous — Sat, 27 Mar 2010 19:53:37 GMT

Plus, Chase CLI's are hard pulls! There's no winning with them

Re: Screw CHASE!!!!

Anonymous — Sun, 28 Mar 2010 14:10:05 GMT

Yeapers! Credit Unions!!!!!

Re: Screw CHASE!!!!

Anonymous — Mon, 29 Mar 2010 23:27:20 GMT

Based on your post, I decided to login to my Chase account. I have two chase cards, both former WAMU. My FICO scores are in the 780s. I thought I'd be fine. Nope.

I have a Visa and a MasterCard. The both had credit limits of $5000 and they both have zero balances. Every few months I make a small charge on both of them to keep them active. My MasterCard is untouched but the Visa has been slashed to $700.

I can't explain the logic. I'm going to apply for a Credit Union credit card and close this account. It's not worth it.

Re: Screw CHASE!!!!

wmarat — Tue, 30 Mar 2010 02:00:05 GMT

What was your complaint filed with FTC?

Re: Screw CHASE!!!!

Anonymous — Tue, 30 Mar 2010 03:43:16 GMT

I too was hit in Chase's recent credit slashing. One of two old Wamu cards that Chase inherited. CL cut from 6K to 3.1K. I am disappointed, because now I have to seek out a new card. I will look into filing a complaint with the FTC. I have a total of 3 cards with Chase, 2 former Wamu accounts and one original Chase card. I knew it was not a bright idea to have 3 out of 5 cards with one bank. Scores areTU 726 and EQ 713. No inquires on any reports and no baddies,but I am a balance carrier.

So screw Chase, I am going on a card hunt. Any suggestion.

Re: Screw CHASE!!!!

Anonymous — Tue, 30 Mar 2010 05:28:35 GMT

@Anonymous wrote:
Plus, Chase CLI's are hard pulls! There's no winning with them

It is not worth it. There is no winning indeed. Not only that, but Chase is notorious for giving SH******Y credit limit increases.

The OP should use the hard pull (if they're going to use it) for a brand new card, in spite of the hit on average age of accounts, instead of taking a chance on an insulting credit limit increase which will NOT be anywhere close to what the original credit limit was.

For myself, I logged in today to see my $2000.00 credit limit slashed to $500 -- and yes, I used this card EVERY month; unfortunately, the usage of it was less than $100.00. It's a converted Washington Mutual. I'll keep an eye on my converted First USA and Chase Affiliate cards. I'll also keep an eye on my Washington Mutual Business card (which has a couple thousand dollars on it to be paid down; that would not be cool if they cut the limit on that one as well next statement period).

Oh, and also, on the converted Washington Mutual to Chase personal card THEY CHANGED THE APR!!!! I thought they weren't supposed to do that without notification? I saw the last time I was notified of account information was back in January, more than 60 days ago, regarding an apology for sending an email notice in December titled "Important changes to your online legal agreements," at the same time a secured message center note was also sent to me.

They can notify all their customers regarding duplicate notices, but they can't send customers notice of changes in credit limit and APR?

Below is the letter I sent them by their message system. I'll update later with a copy of their form letter telling me blah blah due to current climate etc etc please call for more information on the account -- please surprise me, Chase. If I'm wrong about what the CARD Act does and does not cover, you all let me know (since Chase won't), so I can adjust the level of my seething accordingly:

Date:	03-30-2010 01:08:31
To:	Credit Card Support
Subject:	Account Inquiry
Message:
ACCOUNT INQUIRYther Apparently there is a computer glitch. It happens. My $2000.00 credit limit has disappeared and been replaced with a $500.00 one. Also, the APR has changed on this account. Since the CARD Act expressly forbids banks from making these sort of changes on accounts without notifying consumers and I have received no notice by Chase secure message center, nor by email, nor by phone, nor by US postal service regarding such a change I am assuming this is a mistake, instead of someone ignoring or creatively interpreting the CARD Act. What is the estimated time of repair for this matter? Thank you for your time in responding.

Re: Screw CHASE!!!!

Anonymous — Tue, 30 Mar 2010 06:58:09 GMT

@Anonymous wrote:
Based on your post, I decided to login to my Chase account. I have two chase cards, both former WAMU. My FICO scores are in the 780s. I thought I'd be fine. Nope.

I have a Visa and a MasterCard. The both had credit limits of $5000 and they both have zero balances. Every few months I make a small charge on both of them to keep them active. My MasterCard is untouched but the Visa has been slashed to $700.

I can't explain the logic. I'm going to apply for a Credit Union credit card and close this account. It's not worth it.

Oh my goodness ... Now you guys scare me ... Well, I just longed in and checked my three cc's (Starbucks Duetto Visa/Chase Freedom MC/former name is Wa-Mu Platinum MC and has no name now) CL. So far, mines are safe at this moment. I will keep my eyes on it.

Re: Screw CHASE!!!!

austinguy907 — Tue, 30 Mar 2010 16:06:23 GMT

I filed the complaints due to the CARD legislation and just being fed up with playing the financial games with the banks like Chase and others that are seen frequently on these boards. They didn't notify me of the change prior to making it and it occurred according to them 3/25/2010. One e-mail response stated they sent a letter back in February but another one said it happened 3/25. I hope that other people take the 10 minutes or so online to file their complaints as well. The more we document the issue with the government the better possibility they will jump on the issues being seen in the marketplace and bring better protection to those of us that don't deserve to be mistreated by pig headed conglomerates like Chase. Banks get rated on how many complaints are received just like any other business. If we act together as a group our voices will be heard and action will be taken against these predators!

Re: Screw CHASE!!!!

Anonymous — Tue, 30 Mar 2010 23:44:15 GMT

Austinguy,

I agree with your line of reasoning and have just completed my online complaint.

Re: Screw CHASE!!!!

Anonymous — Wed, 31 Mar 2010 00:25:03 GMT

@austinguy907 wrote:
I filed the complaints due to the CARD legislation and just being fed up with playing the financial games with the banks like Chase and others that are seen frequently on these boards. They didn't notify me of the change prior to making it and it occurred according to them 3/25/2010. One e-mail response stated they sent a letter back in February but another one said it happened 3/25. I hope that other people take the 10 minutes or so online to file their complaints as well. The more we document the issue with the government the better possibility they will jump on the issues being seen in the marketplace and bring better protection to those of us that don't deserve to be mistreated by pig headed conglomerates like Chase. Banks get rated on how many complaints are received just like any other business. If we act together as a group our voices will be heard and action will be taken against these predators!

Hi, Austinguy. I'm in.

Re: Screw CHASE!!!!

Anonymous — Wed, 31 Mar 2010 00:29:40 GMT

@austinguy907 wrote:
I filed the complaints due to the CARD legislation and just being fed up with playing the financial games with the banks like Chase and others that are seen frequently on these boards. They didn't notify me of the change prior to making it and it occurred according to them 3/25/2010. One e-mail response stated they sent a letter back in February but another one said it happened 3/25. I hope that other people take the 10 minutes or so online to file their complaints as well. The more we document the issue with the government the better possibility they will jump on the issues being seen in the marketplace and bring better protection to those of us that don't deserve to be mistreated by pig headed conglomerates like Chase. Banks get rated on how many complaints are received just like any other business. If we act together as a group our voices will be heard and action will be taken against these predators!

CREDIT UNION

Re: Screw CHASE!!!!

Anonymous — Thu, 01 Apr 2010 14:42:56 GMT

The response I got in record time from Chase, yesterday:

-------------------------------------------------------------------------------------

Date:   03-30-2010 07:31:43
From:   Credit Card Support
Subject:   Re: Account Inquiry
Message:
Dear (Nonaii):

I am writing in response to your inquiry regarding the
lowered credit limit and increased APR on your account.

Please be advised that the credit limit on your account
was lowered due to low usage of your card. However please
note that you have the option to request for a credit
limit increase.

In order to do so, please reply to this email with the
following information:

* Gross Annual Household income (Alimony, child support or
separate maintenance income need not be revealed if you do
not want to consider these as a basis for repayment.)

* Total credit line you are requesting (Current credit
line plus amount of requested increase.)

By submitting a request for a credit line increase, you
authorize Chase to obtain a copy of your credit report,
and review your credit bureau history and any other
information in order to determine if the request can be
approved.

After your request has been processed, we will notify you
of our decision via e-mail.

Regarding the APR, our records show that we sent a
notification with the January 2009 statement for your
account informing you of our intent to increase the
purchase Annual Percentage Rate (APR) on your account to a
variable rate of 10.24% (Prime Rate as published in The
Wall Street Journal + 6.99%).

Since we did not receive a response or request to opt-out
of these new terms by the deadline of 02/20/09, the new
rate became effective as of 03/06/09.

Once the new rates are in effect, we are not able to
restore your previous rates or lower the APR on your
account at the present moment. However please note that
accounts are reviewed periodically, so you may wish to
contact us after 6 months to have your account reviewed
again for a rate reduction.

If you have any further questions, please reply using the
Secure Message Center.

Thank you,

(edited)

E-mail Customer Service Representative

1-866-892-9268

----------------------------------------------------------------

Okay. I'm gonna assume the 2009 dates are just typos meant to be 2010. Typos happen. I haven't looked over my statements yet to see if the 2009 date really is meant. The APR is actually lower than what I had before, but it's the principle of the thing. What's the point of a lower APR if you're not able to use the card?

I'm also slowly getting over the credit line decrease. God's trying to tell me something, and it starts with me being so cold towards other posters' situations, now having to deal with it myself. God's also trying to tell me, don't sweat the small stuff. I will no longer play the 'use each card each month to prevent them from canceling it'. Obviously, my business doesn't matter, the computers have spoken and the amounts I put on the card will not have prevented cancellation. So no more using cards each month. Not even for the sub dollar amounts some people used to do to get around 'you must do two transactions a month otherwise we'll jerk your balance for life APR out from under you'. Merchants have to pay fees for those sub dollar amounts. The banks win. I don't. Merchants don't.

Is this the denial stage or the acceptance stage I'm in?

By the way, I like the response by this guys' wife, over at the other credit board:

------------------------------------------------------------------

Another Chase AA story! Finally rid of THE DEVIL!! Bye Bye

posted by NYRFANN: "... Anyway I just had her call and cancel the card, during the conversation they offered to put the line back to 15K to which my DW answered "if you valued me as a customer, you would have never reduced my line and I would not have to listen to my husband say how right he was, NOW CANCEL the card and send me a letter stating at the consumers request". Mind you she came up with this on her own "

--------------------------------------------------------

If you're out there NYRFANN, the only reason why I didn't respond on the thread you posted is because you can ask the mods over there. It's all good, though. Good for you and your wife. Sucks about your card while you two WERE ON VACATION. As for me, I'm working up the courage to do what your wife has done, with Chase -- and with Capital One at this point. This is not worth it.

Re: Screw CHASE!!!!

Anonymous — Wed, 31 Mar 2010 00:42:55 GMT

@Anonymous wrote:

CREDIT UNION

Man, I wish I could (I know you meant that for Austinguy). My local credit unions hate me. I don't fit their profiles, I guess; and I have too many inquiries as it is on Equifax and Experian . I couldn't get a straight answer from the one I had the longest regarding secured credit cards -- so I figured I wouldn't deal with them at all if they had dificulty answering 'do you offer a secured card?' Another, which I decided not to bother even applying for a checking or savings with, would only answer questions with 'come inside and we'll be able to answer your questions'. Whatever. Would suck if I were a paraplegic, wouldnt it?

What inquiry forgiving national credit unions are out there?

Re: Screw CHASE!!!!

Anonymous — Thu, 01 Apr 2010 14:44:47 GMT

@Anonymous wrote:

The response I got in record time from Chase, yesterday:

-------------------------------------------------------------------------------------

Date:   03-30-2010 07:31:43
From:   Credit Card Support
Subject:   Re: Account Inquiry
Message:
Dear (Nonaii):

In order to do so, please reply to this email with the
following information:

* Gross Annual Household income (Alimony, child support or
separate maintenance income need not be revealed if you do
not want to consider these as a basis for repayment.)

* Total credit line you are requesting (Current credit
line plus amount of requested increase.)

Thank you,

(edited)

E-mail Customer Service Representative

1-866-892-9268

----------------------------------------------------------------

As we know, if you do so, they will do hard pull and loose the pts from your score is sure. Are you going to do it?

About APR ... I could get online statement back to 05/08' and I sees my APR is almost double than used to be.

Chase Freedom MC: 05/08' - 09/09' 8.99%

10/09' - current 15.24%

Starbucks Duetto: 05/08' - 09/08' 8.49%

10/08' - 10/08' 7.99%

11/08' - 12/08' 7.49%

01/09' - 07/09' 6.74%

08/09' - current 13.24%

No name (Wa-Mu Platinum MC): 03/09' - 09/09' 0% promo

10/09' - current 7.24%

Re: Screw CHASE!!!!

austinguy907 — Wed, 31 Mar 2010 06:39:56 GMT

Thanks for all the online message posts. Seems pretty cookie cutter to me which means they really aren't looking into these complaints which is all the more reason for everyone that has an issue with the CCC to file a complaint officially so these issues can be tracked. I already have a few CU accounts though, great rates, easy to deal with, would never go back to a traditional bank! I get paid to use my debit card @ 3% per month... show me a bank that will pay you more than 1% w/o a 100K deposit?

Re: Screw CHASE!!!!

rubaty — Wed, 31 Mar 2010 11:46:59 GMT

Just checked and my old Providian acct was just cut from $6K to $500. Not too suprised since I never used it because the rate was 31.99%!

They havent touched my Slate card/$5K or my Military rewards card/$9K.

Re: Screw CHASE!!!!

Anonymous — Thu, 01 Apr 2010 04:09:12 GMT

@Anonymous wrote:
As we know, if you do so, they will do hard pull and loose the pts from your score is sure. Are you going to do it?

No.

blkngld over at the other board has this to say:

Today, 05:44 PM Post #69
Group: Members Posts: 74 Joined: 15-March 08 Member No.: 70,897	I found this when googling: http://www.ripoffreport.com/credit-service...-chas-44a53.htm What does everybody think? And here is the Federal Reserve consumer help page: http://www.federalreserveconsumerhelp.gov/?District=13

The Rip Off Report is from 2009. The money response is at the end:

Chase Credit -I Got My Credit Line Back! Nancy hates Chase - Pembroke Pines (USA)

SUBMITTED: Saturday, October 24, 2009 POSTED: Saturday, October 24, 2009

I had filed a report with the "Federal Reserve", the Federal Reserve opened a complaint with Chase Bank, and I got my full credit line back. They never did appologize for lying about it, but did restore my credit line back to the full amount.

I suggest everyone file a complaint with the Federal Reserve website if you want your line restored.

Who knows if that's why she got her credit limit restored. Chase is on some ol bull. Chase also completely ignored her letters, and tried to turn it around on her like she was requesting a credit limit increase when she was asking them to review her credit file and show proof that there was a problem with her file. It sounds like she thought the customer service representatives were going to review the credit report the computers used to give their four reasons for cutting her credit limit, while the CSRs didn't correct her and tell her that they would pull a NEW credit report instead of reviewing the one they claimed to use previously. So who knows if they restored it to her after the CSR did the new pull she thought she wasn't requesting, because why would the Federal Reserve care for individuals affected by Chamu?

I've been on that roller coaster before, with Amazon Business (thanks India for pulling a credit report when I didn't ask you to), so I feel for her.

Again, I don't know what I'm going to do. If it's going to be cancelled because Chase sees me personally as subprime and unworthy of any direction except unloading, I want it to be done as consumer request and not credit grantor request. I'm definitely NOT going to unfreeze Experian so Chase can jack up my report with a 25 month credit inquiry for 'new' credit after finding me unworthy of 'old' credit - let alone a denial.

Re: Screw CHASE!!!!

FantumGrey — Thu, 01 Apr 2010 21:48:34 GMT

I just got hit today on my old WAMU converted to Chase...went from $6k to $500. I didn't really use my card either since the apr is a not very nice 22.24%. The only thing really killing me right now is that last year I got a Chase Amtrak Rewards card and when the lady asked me if I wanted to shift some of my credit limit from the WAMU card to that one, I said no. Oh well, hindsight is 20/20...and Chase just lost me as a customer.