topic Re: Citi Closed My Account... WTF?? in Credit Cards

Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 06:21:00 GMT

The reason was "to many recently opened accounts"... I opened Citi Platinum Select 6 months ago along with USAA, Macy's and Ameriprise... Citi gave me 11.7k initial CL. Have not opened any more cards since then... And they closed my account after 6 months??? WTF?

Re: Citi Closed My Account... WTF??

BungalowMo — Wed, 19 May 2010 12:29:54 GMT

With the attitude they have shown...consider that they did you a favor. If you have no balance, you're fine. Keep an eye out down the road for a nicer, friendlier card & comapny!

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 14:52:35 GMT

Dang!!! Evidently they changed their internal criteria since they opened your account???

Sorry this happened to you. +1000 to Mo's comment!

Re: Citi Closed My Account... WTF??

ngerasimatos — Wed, 19 May 2010 16:43:59 GMT

I would call and ask why it was closed? Were you keeping a high balance on it? High UTIL? Tell me more about the last 6 months with the card.

Re: Citi Closed My Account... WTF??

score_building — Wed, 19 May 2010 18:23:49 GMT

What a bummer...Citi can be finicky and may consider new accts and inq from the past 1-2 years.

They are perhaps more likely to move against card holders who have a flurry of app together with a short AAoA, but no one is completely safe IMHO. I noticed from other posts that you seem to be on a protracted app spree of sorts, this AA could be a sign to grow what you have and sit tight for a bit.

If you ultimately really want Citi again you can always get back with them down the road if they won't reopen this acct on request.

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 17:56:34 GMT

Wow what a lame excuse to close an account. I opened a Citi and a Discover account on the same day and they did not shut me down six months later.

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 19:27:44 GMT

I opened the account 6 months ago, they gave me 11700 CL, after that in 2 months they did a financial review on me, tried t get my income from IRS but after 2 months nobody has responded to their request and they took the block from my account... then after 4 months without any notification my card gets declined in the store... I call the number on the back of the card and it is closed for the above mentioned reason. I opened Macy's, USAA and Ameriprise the same time when I opened that Citi card and have not opened any new accounts since then! Also, I use Citi for every day small purchases and PIF right away. The only reason I see is that I have like 7-8 AUs on the card, decided to help my family and friends out with their utilization... Is there a number to call to reach like a Vice President or somebody who can help? Credit Management Dept said they will not reopen my account

Re: Citi Closed My Account... WTF??

ngerasimatos — Wed, 19 May 2010 19:31:40 GMT

WHy did they request a financial review and attempt to contact the IRS? Thats seem very out of character....

Re: Citi Closed My Account... WTF??

Lel — Wed, 19 May 2010 19:44:30 GMT

When you first opened this account, your credit report that Citi used to approve your CC didn't have those 3 other new accounts yet. They probably did a routine check of your credit report and saw all those new accounts and became alarmed that you suddenly had a lot of new credit. Having all those AUs probably didn't help either - after all, it just increases the number of people who could run up the balance on your card, regardless of the actual pattern of use that you've demonstrated.

When you said that nobody responded to Citi's requests for your income tax records, are you saying that the IRS failed to provide the information, or that you didn't comply with Citi's request?

Re: Citi Closed My Account... WTF??

ngerasimatos — Wed, 19 May 2010 19:46:42 GMT

I totally overlooked the number of AUs he added. I have never head of so many being on one single account. Thats scary.

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 19:47:46 GMT

IRS did not provide those to them. I do not think they did not notice my other accounts, they soft pull you when they do a FR and they were able to see my accounts 4 months ago

Re: Citi Closed My Account... WTF??

smallfry — Wed, 19 May 2010 20:27:22 GMT

@Anonymous wrote:
IRS did not provide those to them. I do not think they did not notice my other accounts, they soft pull you when they do a FR and they were able to see my accounts 4 months ago

IRS isn't going to send anything to anyone other than you or your representative.

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 21:16:02 GMT

No, this is not true. There is a form, I think it is called 4610T that they can ask you to sign in order to request the info from IRS. But this is not the case here. Just got off from the phone with like 3 of their supervisors, they told me that the amount of available credit I have is too high... since when 80k is too high to own a Citi card? I know people who have 3 times more and they have multiple Citi cards... WTF?

Do you know of any number to call directly to their executive team?

Re: Citi Closed My Account... WTF??

MarineVietVet — Wed, 19 May 2010 21:27:42 GMT

@Anonymous wrote:
No, this is not true. There is a form, I think it is called 4610T that they can ask you to sign in order to request the info from IRS. But this is not the case here. Just got off from the phone with like 3 of their supervisors, they told me that the amount of available credit I have is too high... since when 80k is too high to own a Citi card? I know people who have 3 times more and they have multiple Citi cards... WTF?
Do you know of any number to call directly to their executive team?

About 2 years ago BoA closed a $26,500 LOC I had with zero balance because they decided I had "enough credit". It doesn't seem right that CCC's do this but that's the way of the credit world right now. I decided to fight other battles. If you want to pursue this then more power to you but perhaps it's time to move on to companies who seem to want your business.

Just my 2 cents.

From a BK years ago to:

9/09 EX pulled by lender 802
3/10 EQ- 800
4/10 TU -772

You can do the same thing with hard work

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Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 21:32:50 GMT

26500 closed before the crunch... wow. I still do not get why they are doing that and then keep on lying to you over the phone

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 21:42:33 GMT

4506T is the form, commonly used in the mortgage loan process, also requested by AmEx during some financial reviews. It is out of character for Citi.

BOA and Citi are in the worst shape of the large banks. In order to improve their balance sheets, they have been reducing their overall total credit limits methodically for the past 1.5 years.

This AA was probably a combination of that and a routine review that flagged the multiple recent accounts. It's not unusual for banks these days to approve an account and then close it down 6 months or a year later using stricter criteria, even though the negatives hadn't changed since the account was opened. Paranoia is still rampant ...

Re: Citi Closed My Account... WTF??

fused — Wed, 19 May 2010 21:54:48 GMT

@Anonymous wrote:

26500 closed before the crunch... wow. I still do not get why they are doing that and then keep on lying to you over the phone

I agree with MarineVietVet! And, I also had a 26,500 LOC with BoA closed in 2009. They demanded that I keep drawing on it and I said: "I don't need the money, so NO!" If CITI or any other creditor doesn't want to do business with you, forget about them. Move on, there a lots of other fish in the sea. You decide who you want to do business, its not the other way around.

Re: Citi Closed My Account... WTF??

TangMeister — Wed, 19 May 2010 22:48:13 GMT

@Lel wrote:
When you first opened this account, your credit report that Citi used to approve your CC didn't have those 3 other new accounts yet. They probably did a routine check of your credit report and saw all those new accounts and became alarmed that you suddenly had a lot of new credit. Having all those AUs probably didn't help either - after all, it just increases the number of people who could run up the balance on your card, regardless of the actual pattern of use that you've demonstrated.

When you said that nobody responded to Citi's requests for your income tax records, are you saying that the IRS failed to provide the information, or that you didn't comply with Citi's request?

+1. Lexa, this sucks having your card closed, but take a look at the scenario.

In a short period of time, you:

* aggressively added credit (4 new lines) in a recessionary credit-decreasing environment.

* added an extreme number of AUs to the account, when most would only add 1 or maybe 2.

* were subjected to a Financial Review by Citi which failed to complete.

Any one of the above might cause scrutiny. All 3 combined? You probably scared the TARP pants off of them! IMHO the combination of the above sunk your account. I don't think their "too much available credit" excuse has anything to do with it. It's just a lame excuse.

Again, very sorry for your credit card closing. If it were me, I would view this as a warning shot across the credit bow. Slow down and consolidate your winnings (age your new credit). Good luck!

Re: Citi Closed My Account... WTF??

Anonymous — Wed, 19 May 2010 23:32:18 GMT

Thank you, guys. Just got of from the phone with their Vice President. They will not reopen the account. Whatever. Can you sugges a couple of solid banks to deal with (not the CUs for personal reasons). I have CCs with US BANK, Ameriprise, Elan, NavyFed and Macy's. Thinking of BBVA Compass and PNC and Nationwide right now... Looking for more solid and "predictible" banks than CIti

Re: Citi Closed My Account... WTF??

CHARGE_IT — Wed, 19 May 2010 23:49:45 GMT

@Anonymous wrote:
Thank you, guys. Just got of from the phone with their Vice President. They will not reopen the account. Whatever. Can you sugges a couple of solid banks to deal with (not the CUs for personal reasons). I have CCs with US BANK, Ameriprise, Elan, NavyFed and Macy's. Thinking of BBVA Compass and PNC and Nationwide right now... Looking for more solid and "predictible" banks than CIti

You may need to look in another country then.