topic Re: CHASE ASKED FOR MY in Credit Cards

CHASE ASKED FOR MY

Anonymous — Fri, 18 Jun 2010 13:21:58 GMT

password? Is this right?

I had to call them about a chargeback and was outsourced

tp the Phillipines. She asked for my password. I asked to

be transferred to states which she did.
The girl in the states said I had asked to use my password

instead of personal question. I never did this. I don't give my

password to anyone.

Any ideas? Has this happened to anyone else. I am concerned.

Re: CHASE ASKED FOR MY

Anonymous — Fri, 18 Jun 2010 13:24:46 GMT

I know Citi uses a "password" when your trying to change certain things and for customer service. It's a password you setup when you apply for the card, and its a different password than the one you use to sign in to your account.

Could it be possible Chase is similar?

Otherwise, if they're talking about your sign-in password, I probably wouldn't give it to them either. If they keep persisting, perhaps you should go into a branch if there is one nearby and try to handle it there. A banker can often handle things for you, or you can at least let him/her act as the middle man.

Good luck.

Re: CHASE ASKED FOR MY

Anonymous — Fri, 18 Jun 2010 17:04:32 GMT

UPDATE;;;;Went on-line and one of my accts. would not come up.

I had to get a stateside supervisor and finally succeeded.

Has any one had trouble with Chase? It is my first time. Scared me.

Re: CHASE ASKED FOR MY

Anonymous — Fri, 18 Jun 2010 17:56:29 GMT

The only time I ever had trouble logging into Chase is when I cleared their "supercookies" (LSOs) from my box, by accident. I had intended to leave them alone.

Had to do the access code thing, where they autodial one of your telephone numbers and give you a numeric code to input; once that's done, you can log in as usual.

Re: CHASE ASKED FOR MY

Anonymous — Fri, 18 Jun 2010 18:48:51 GMT

I had to talk to Citibank about something the other day and they asked me for my password. I said "huh?"

She explained that usually was your mother's maiden name.....

Just FYI

Re: CHASE ASKED FOR MY

Anonymous — Sat, 19 Jun 2010 13:47:47 GMT

Yes but that's not a password. That's a personal question

that you have given them along with the answer.

Re: CHASE ASKED FOR MY

UpNUp — Sat, 19 Jun 2010 17:38:55 GMT

I have the Chase Perfect Card as my everyday card and Chase Platinum that I use rarely just to keep it alive. I logged into my online account a few months ago and the Platinum was nowhere to be found. I figured it was a glitch or they closed it for non use. Either way, no big deal. I waited a couple of days and still not there. Called in to see what was going on. The rep sai they detected a fraudulant out of state charge of a $13.00 cable bill. (I wish my cable bill was $13.00) and closed the account. He asked me a few routine security questions, no password, and issued a new account number and sent a new card. Shortly after, the new account appeared online.