topic Re: Cap One cli in Credit Cards

Cap One cli

meka1984 — Thu, 05 May 2011 18:30:24 GMT

I just logged into my acct and I now have a 500 CL from Cap One.

I called the other day and was denied a CLI bc I my acct was too new and now I see this. I was told that I would not receive an increase until July.

Go Cap One!

Re: Cap One cli

Anonymous — Thu, 05 May 2011 18:32:28 GMT

Good for you!!! I hope this means that Cap1 will start to get into a giving mood!

Congrats!!!!!!!!!!!!!

Re: Cap One cli

DEEREAL32 — Thu, 05 May 2011 18:37:13 GMT

Meka1984....may i ask how long you had the card?? I Hope they will be this generous with me my card is fairly new as well i received it 03/2011...

Re: Cap One cli

meka1984 — Thu, 05 May 2011 18:40:03 GMT

I've had the card since November 2010. I just got off the phone and I am still enrolled in Credit Steps and should receive another increase this month. The rep confirmed this with her supervisor.

Re: Cap One cli

DEEREAL32 — Thu, 05 May 2011 19:21:46 GMT

Congrats!!! you are on your way.....

Re: Cap One cli

meka1984 — Thu, 05 May 2011 19:26:14 GMT

Thanks I'm excited.

Re: Cap One cli

drsmith — Thu, 05 May 2011 19:37:32 GMT

This thread made me want to go and check my account

Still the same $750 limit from when I got the card in '08

boo

Re: Cap One cli

JayRizzo — Thu, 05 May 2011 19:50:29 GMT

Okay, I don't want to be the bearer of bad news all the time, but I'd bet you were given incorrect information.

If you just received a CLI to $500, that means you had a limit of $300 and fulfilled the Credit Steps criteria and was bumped up to $500. When it says 5 or 7 months, it's really anythime between 3 and 6 months.

If you speak to a Senior Account Manager from the backdoor number, they will tell you that you've fulfilled the Credit Steps requirements. You will soon learn that CSRs at Capital One are not a reliable source of accurate information, so do not get your hopes up for a second increase. More than likely, they're still seeing your status because it just occurred -- it will change over the next day or so.

One way to make money off the deal is to have Capital One's CSR to make a note of it on the account along with the offer number, then if they're wrong -- they will give you a $50 Gift Credit.

Re: Cap One cli

meka1984 — Thu, 05 May 2011 19:53:13 GMT

JayRizzo....did this happen to you?

Re: Cap One cli

JayRizzo — Thu, 05 May 2011 21:05:06 GMT

I've been a long-time customer of Capital One and it's well-known that Capital One's CSRs are not on the same page as far as providing accurate information. Having been with them for so many years, you learn all about their practices, Do's and Don'ts. Since each CSR believes they are 100% correct, I began to have them note my account and call back 20-minutes later to speak to another Senior Account Manager, not level-one CSRs, and receive a completely different answer.

Since there are so many conflicts between answers, which I believe is due to poor training, I began to use it to my advantage by having them compensate me for providing incorrect information. So far, I've had several hundred credited to my account for these anomalies.

Here are some things you may not have known:

1. Yours Truly recently had the Backdoor number added to the stickies for Capital One's Senior Account Managers (800) 707-0489

2. Capital One has both a U.S. and Canada call center, so you'll be connected to one or the other

3. They do not have Supervisors, then have what's called "Floor Walkers". These are people who the Reps wave over to spot-check the account or get on the call.

4. Capital One do not combine accounts (old news)

5. Cap1 do not approve customer-initiated CLIs (old news), be careful -- they will track this and use it against you for future auto-increases (check Documents online)

Re: Cap One cli

Open123 — Thu, 05 May 2011 21:15:13 GMT

@JayRizzo wrote:
I've been a long-time customer of Capital One and it's well-known that Capital One's CSRs are not on the same page as far as providing accurate information. Having been with them for so many years, you learn all about their practices, Do's and Don'ts. Since each CSR believes they are 100% correct, I began to have them note my account and call back 20-minutes later to speak to another Senior Account Manager, not level-one CSRs, and receive a completely different answer.

Since there are so many conflicts between answers, which I believe is due to poor training, I began to use it to my advantage by having them compensate me for providing incorrect information. So far, I've had several hundred credited to my account for these anomalies.

Here are some things you may not have known:

1. Yours Truly recently had the Backdoor number added to the stickies for Capital One's Senior Account Managers (800) 707-0489
2. Capital One has both a U.S. and Canada call center, so you'll be connected to one or the other
3. They do not have Supervisors, then have what's called "Floor Walkers". These are people who the Reps wave over to spot-check the account or get on the call.
4. Capital One do not combine accounts (old news)
5. Cap1 do not approve customer-initiated CLIs (old news), be careful -- they will track this and use it against you for future auto-increases (check Documents online)

Wow, comprehensive and extensive experience you've got there.

I apologize for the potentially bringing a tangent on this thread, but from your knowledge of Cap One, would you agree that if a person has one of their subprime cards, they're better off closing it at some point, and reapplying for one of their "prime" cards, since they're subprime cards will never grow irrespective of a cardholder's credit improvement or history?

Thanks!

Re: Cap One cli

JayRizzo — Thu, 05 May 2011 22:32:00 GMT

Capital One cardholders, as of mid-to-late last year, are allowed a maximum number of 2 cards. The department responsible for product upgrades called "Venture upgrades department" at 877-513-9959 (listed in backdoor), only does a product change IF your account is eligible, which more than likely, it will NOT be so there's a very thin line of true Product Change as I've never read or experienced any but Capital One swears by it, of course.

Unsecured sub-prime / re-builder aka Credit Steps qualified accounts start with a minimum of $300 with a maximum cap of $3000 for accounts opened over the past year and a half. Terms & Conditions may have been different 2+ years ago.

If you haven't reached the maximum with a sub-prime account, it may still have potential -- just no telling when that will happen (periodic reviews, ya know).

To qualify for one of their Prime accounts, you must select "Excellent Credit" while applying. They have a legend on their web page that explains the criteria for Excellent, Average, and Limited credit requirements. One key that stands out is, you must have an existing credit card (any card) with a $5000 credit line in good standing while your report must also be excellent -- no derogs. Capital One have several different prime accounts to choose -- each with its own features.

If you have 2 Cap1 accounts and think you have what it takes to get one of their prime cards, you must first close one of your accounts and wait 30-days before applying for a prime card. This is a gamble because you may or may not be approved. I've read many posting across the internet of Capital One declining accounts for people with FICO scores of 760+.

Re: Cap One cli

Anonymous — Thu, 05 May 2011 22:56:16 GMT

I had Capital One for almost 4 years and have never been given a CLI. Stuck at a$500.

Re: Cap One cli

minerva — Fri, 06 May 2011 01:09:30 GMT

I got my cap one standard plat on 6/10 with a $500 limit, on 9/10 i got a 250 increase and it's been sitting there ever since. my AF is due next month and from what ive been reading they dont offer PC or many ClI's. im thinking of just kicking them to the curb since the card has been in our safe since 01/11.

Re: Cap One cli

JayRizzo — Fri, 06 May 2011 01:09:44 GMT

Remember, you don't have to be or feel "stuck". If you're in a good financial position to move on, then you can drop-kick Cap1 to the curb and move on. Things to consider, of course, AAoA and AF. With that said, you are still free to use your own judgement -- you may feel a slight separation sting internally, but ultimately, you're free.

After I reached my particular financial goal, I did a double spin-kick to my very first credit card in order to get away from the super-high AF and monthly membership fee - during that time FNB Marin charged both fees!!! Simply put, I moved on to other cards that best suited my needs for a change.

I've been a long-time Capital One customer among other cards, but the day will come when I'll be ready to move on -- it's only business, nothing personal. I'll just need to ice down my kicking leg before I make that call.