topic Re: USAA Recon? in Credit Cards

USAA Recon?

bichonmom — Mon, 06 Jun 2011 19:35:15 GMT

Is there a backdoor number for USAA? The Backdoor thread only has a number for secured cards.

I tried calling the 800# on the website and asking for the "credit card" dept. The guy who answered just said that they don't have info about why I was declined because they're not a credit bureau. Really??? What dept. or number/extension do you call for a recon?

Also, I was wondering how you call for a recon. What do you tell the rep? Do you ask for underwriting?

Thanks!

Re: USAA Recon?

bichonmom — Mon, 06 Jun 2011 20:00:48 GMT

I just called and spoke w/a diff rep in CC dept. This is what she said:

She has NO info about why I was declined

She can't access my app or do anything to approve me for credit (i.e. they don't do recons.)

All I can do is wait 6 to 12 mos and reapply

I thought people on this forum have done recons through USAA, but maybe I was mistaken. If anyone has any info that would be helpful, I'd really appreciate it.

Thanks!

Re: USAA Recon?

Anonymous — Mon, 06 Jun 2011 20:02:07 GMT

If USAA is like anywhere else, you ask for a credit anaylist and ask the anaylist for a manual review.

Re: USAA Recon?

bichonmom — Mon, 06 Jun 2011 20:37:48 GMT

That's what's so confusing... I spoke w/several reps, incl 2 in the CC dept., and there doesn't appear to be a way to recon. I thought people here have talked about it, but that may have been a diff CCC and I'm remembering wrong.

I guess I shouldn't have taken the chance. Now my EQ has 3 inquiries, and one of the reasons for decline was "too many inquiries," which when they pulled was only 2. Hmmm. Just doesn't make any sense to me.

Would really appreciate knowing if anyone has recon'd w/USAA and/or if there is a number or extension/dept. to call.

Thank you!

Re: USAA Recon?

Anonymous — Mon, 06 Jun 2011 20:52:01 GMT

You should ask to talk to one of the underwriters

Re: USAA Recon?

bichonmom — Mon, 06 Jun 2011 20:58:54 GMT

The rep in the CC dept. said that I couldn't speak w/underwriting dept.

Re: USAA Recon?

Anonymous — Mon, 06 Jun 2011 21:09:23 GMT

bichonmom,

You are correct, USAA will not allow you to speak to an underwriter. Did they mention that they are sending a LOE on the reason for your denial? Most CC companies who deny you will send one out explaining the reasons for your denial.

What's your credit score and report look like, any negatives? Were they recent, old?

Re: USAA Recon?

Anonymous — Mon, 06 Jun 2011 21:19:25 GMT

Wow they must of changed there policy, looking back at old threads people were able to talk to an underwriter

http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-for-USAA/m-p/206495#M68516

Re: USAA Recon?

Anonymous — Mon, 06 Jun 2011 21:22:02 GMT

Or maybe it is just reliant on who exactly you talk to. Those posts you just mentioned are 3 years old. I was also denied the privilege of speaking to an underwriter but again, maybe this isn't the case for all. I guess if someone has spoken to an underwriter recently with USAA, let us know how you did it.

Re: USAA Recon?

bichonmom — Tue, 07 Jun 2011 00:04:16 GMT

Well, I don't know. I just read through all of the posts in that thread and it doesn't look like they really did them back then either. I think one person was claiming that they got a recon but others were told they don't do it.

I could have sworn that I had read recent posts where people were declined for USAA and called in for a recon (or a larger CL). I must have gotten USAA mixed up with another bank or CU. Shoot.

If anyone does know how to contact USAA for a recon, please let me know.

Thanks!

Re: USAA Recon?

Anonymous — Tue, 07 Jun 2011 02:19:10 GMT

Ask for Executive Relations.

I've never had any real problems, but one time there was some serious confusion and ER stepped in and cleared things up really fast.

Re: USAA Recon?

barbaralee — Tue, 07 Jun 2011 02:31:46 GMT

Executive Resolutions will get you nowhere fast, they cannot override underwriting. They stick with underwritings decision. USAA does not recon.

And you can't speak with an underwriter. Whenever people ask me for underwriting I usually transfer to ERT. And no way no how is ERT transferring anyone to underwriting.

Fact is USAA does not recon. You can keep calling, and unless you get a noob you are not going to get a recon... even then you won't get a recon.

Re: USAA Recon?

bichonmom — Tue, 07 Jun 2011 03:13:06 GMT

Well, it looks like I shot myself in the foot. I should have stopped while I was ahead, even if it was just a little bit. I just wanted a cc w/a decent limit - even $1 to 2K would have made me happy. As I was reading more posts on USAA this afternoon, it appears they're not so easy to get and work with as I had thought. I must have confused them with another bank/cu.

I got an inquiry on my EQ for nothing. Oh, well. I'll just work with what I have until next year.

Re: USAA Recon?

barbaralee — Tue, 07 Jun 2011 03:21:59 GMT

No harm, no foul. I wouldn't sweat it.

Re: USAA Recon?

bichonmom — Tue, 07 Jun 2011 03:52:54 GMT

Well, I just hate having the added inquiry on there. I would not have apped if I didn't think I'd be approved. I thought I've read on here about people w/limited cr history getting CCs from USAA w/decent CLs and that they were more lenient than other CCs in helping people to rebuild their credit.

Re: USAA Recon?

Anonymous — Tue, 07 Jun 2011 04:00:36 GMT

@barbaralee wrote:
Executive Resolutions will get you nowhere fast, they cannot override underwriting. They stick with underwritings decision. USAA does not recon.

And you can't speak with an underwriter. Whenever people ask me for underwriting I usually transfer to ERT. And no way no how is ERT transferring anyone to underwriting.

Fact is USAA does not recon. You can keep calling, and unless you get a noob you are not going to get a recon... even then you won't get a recon.

In my experience they do.

While ER cannot tell underwriting or any other department what to do, they can facilitate a discussion which may allow both sides to better understand each other. And if it is obvious that the other department is dead wrong and doesn't want to listen to reason, ER most certainly can elevate the issue up the chain of command until someone forces them to do the right thing. Been there, done that.

Although your average recon is probably futile unless the decision was clearly erroneous, it is irresponsible to paint ER as useless.

Re: USAA Recon?

Anonymous — Tue, 07 Jun 2011 04:10:19 GMT

@bichonmom wrote:
That's what's so confusing... I spoke w/several reps, incl 2 in the CC dept., and there doesn't appear to be a way to recon. I thought people here have talked about it, but that may have been a diff CCC and I'm remembering wrong.

I guess I shouldn't have taken the chance. Now my EQ has 3 inquiries, and one of the reasons for decline was "too many inquiries," which when they pulled was only 2. Hmmm. Just doesn't make any sense to me.

Would really appreciate knowing if anyone has recon'd w/USAA and/or if there is a number or extension/dept. to call.

Thank you!

What, exactly, were the other reasons?

You do know that with a thin file you have pretty much zero hope of getting unsecured credit with USAA unless you have been a member for a really, really long time -- and maybe even then, right?

Re: USAA Recon?

barbaralee — Tue, 07 Jun 2011 04:15:11 GMT

Maybe in your experience, but in my experience which has been 10-12 hrs a day, 6-7 days a week for the last year of my life that is not the case. Times have changed. Not to say it hasn't happened, but it is rare. Underwriting is very, very STRICT, with very firm guidelines and policies that they have to adhere by. The new credit card laws have given them little to no wiggle room.

And the fact is for most recons ERT will not faciliate any discussion. I'm lucky if I get them to agree to a temporary credit line increase.

Also, I would never paint ERT as useless. I love those guys! With their assistance I have pushed through credit line increases as well as temporary cli... But when it comes to underwriting decisions such as a flat out denial their hands are tied.

Re: USAA Recon?

bichonmom — Tue, 07 Jun 2011 04:15:15 GMT

@barbaralee wrote:
Maybe in your experience, but in my experience which has been 10-12 hrs a day, 6-7 days a week for the last year of my life that is not the case. Times have changed. Not to say it hasn't happened, but it is rare. Underwriting is very, very STRICT, with very firm guidelines and policies that they have to adhere by. The new credit card laws have given them little to no wiggle room.

And the fact is for most recons ERT will not faciliate any discussion. I'm lucky if I get them to agree to a temporary credit line increase.

I just wish I had known that this morning!

Re: USAA Recon?

bichonmom — Tue, 07 Jun 2011 04:27:00 GMT

@Anonymous wrote:
@bichonmom wrote:
That's what's so confusing... I spoke w/several reps, incl 2 in the CC dept., and there doesn't appear to be a way to recon. I thought people here have talked about it, but that may have been a diff CCC and I'm remembering wrong.

I guess I shouldn't have taken the chance. Now my EQ has 3 inquiries, and one of the reasons for decline was "too many inquiries," which when they pulled was only 2. Hmmm. Just doesn't make any sense to me.

Would really appreciate knowing if anyone has recon'd w/USAA and/or if there is a number or extension/dept. to call.

Thank you!

What, exactly, were the other reasons?

You do know that with a thin file you have pretty much zero hope of getting unsecured credit with USAA unless you have been a member for a really, really long time -- and maybe even then, right?

Date of last inquiry too recent (March) -- I read here about people getting a bunch of CCs in a short time, so how can an inq fm 3 mos ago be an issue??
Derogatory public record or collection filed (6-yr old coll) -- Being so old and a small amount, I didn't think this would be an issue.
Length of time accounts have been established -- I do have an old acct reporting positively, but it apparently didn't help.

At this point, I think I'm done until next year, when the collection falls off and these inquiries will have aged. I should have listened to you. I just thought it would be better to have all of the inquires at once so they'd age off at the same time, and I really thought that I had read that USAA was good at helping people to rebuild. Maybe that was just some lucky soul, or maybe their guidelines have tightened as Barbaralee said.