Amex csr says 6mths for cli on new accts.

Eric958 — Thu, 06 Dec 2007 00:13:30 GMT

I hit the luv button. No dice. after receiving the denial letter with a bunch of bogus
reasons such as debt to balance {I pif}I called acct services. First csr said" your acct is excellent I don't understand why you were denied." she transferred me to another dept
the csr said "Sorry its an auto generated letter, your acct is immaculate and we should of just told you that you have to wait 6 mths after opening your new acct. continue handling your acct in the manner that you currently are and your guaranteed to get a nice cli."

Guess I'll have to wait another 3 mths! Darn why did they change the rules AFTER I get a card?

E!

Re: Amex csr says 6mths for cli on new accts.

Anonymous — Thu, 06 Dec 2007 00:17:50 GMT

try reading this thread.

http://ficoforums.myfico.com/fico/board/message?board.id=creditcard&thread.id=26174&view=by_date_ascending&page=2

here's a post from that thread by an amex employee, maybe it will be helpful.

Ok, here it is:

CLI's will not be approved if the account has been open for less than 30 days.

You CAN apply for a CLI every 30 days, but any one account will not be systematically approved for a CLI more than once every 6 months.

If you are declined, tell the rep "thank you", hang up and call 1-800-576-8942 M - F 9a - 12a EST, 10a-6p Sat. EST. This dept cannot help you if you do not have a recent request put through by a CSR, but they are humans and can make decisions outside of the system.

Calling is not a guarantee of approval, but you will at least be speaking to someone who can override.

EX score is very important when speaking to them to get an override.

Message Edited by dnm45227 on 12-05-2007 07:17 PM

topic Amex csr says 6mths for cli on new accts. in Credit Cards

Amex csr says 6mths for cli on new accts.

Re: Amex csr says 6mths for cli on new accts.