topic Re: Walmart CSR is dumb in Credit Cards

Walmart CSR is dumb

Booner72 — Thu, 15 Sep 2011 20:34:50 GMT

My score hasn't updated but it says it will by the 10th business day of the month. I thought that would be yesterday. When I called the CSR at Walmart, he said the only thing he could do was transfer me directly to Transunion. I didn't know what he meant, but surely enough, I was put on hold directly to TU.

I'm dying of curiousity to see this TU score this month - and it's why I got the card in the first place.

Any ideas? (score is from September 2, 2011 which is the day I got the card in the mail and enrolled for online statement).

Do you think I will have to wait til next month to see another score?

Thanks in advance.

Re: Walmart CSR is dumb

Anonymous — Thu, 15 Sep 2011 20:39:27 GMT

what are you hoping to see from it?

Re: Walmart CSR is dumb

Guava — Thu, 15 Sep 2011 20:51:47 GMT

In my experience, I got my Walmart card in early August, and saw my score around that same time. The score hasn't updated since, so I think you may have to wait until October.

Re: Walmart CSR is dumb

coldnmn — Thu, 15 Sep 2011 20:52:00 GMT

The last two months they pulled Fico score the 4th of the month and posted it 10 business days later. The 4th was on a Sunday this month so they probably didn't pull it until the 5th. It should post the 16th or the 19th.

Re: Walmart CSR is dumb

tray — Thu, 15 Sep 2011 20:53:01 GMT

Walmart TU scores do not post until after the 20th of the month.

Re: Walmart CSR is dumb

nuggets321 — Thu, 15 Sep 2011 21:29:02 GMT

If you will learn anything from the posts on this forum, it is that you have to be patient (within reason of course). I too, am waiting for the updated scores to post ( I check it once in the morning, then move on with life) I , myself tend to get overanxious, but have come to the realization that these scores have can and will change ALL THE TIME..just my two cents after reflecting back and seeing my face in your post

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 02:37:33 GMT

Is it really fair to call the CSR dumb? TU provides the service; the WM site simply displays it to you.

Re: Walmart CSR is dumb

laz98 — Fri, 16 Sep 2011 02:49:07 GMT

don't feel alone, i'm waiting for the score to update too

Re: Walmart CSR is dumb

barbaralee — Fri, 16 Sep 2011 02:49:21 GMT

Yeah, I was kind of wondering how the CSR's intelligence factored into this scenario. =/

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 02:59:04 GMT

@coldnmn wrote:
The last two months they pulled Fico score the 4th of the month and posted it 10 business days later. The 4th was on a Sunday this month so they probably didn't pull it until the 5th. It should post the 16th or the 19th.

I agree. This was pointed out on the earlier Walmart/FICO score thread and it seems to be solid info.

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 03:06:19 GMT

Mine didn't update either. The last time mine updated was august 4. I emailed customer service with no response. It's about to tick me off!!!

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 03:07:46 GMT

Also when walmart took on the free fico, then they should have educated their employees on this!!!!

Re: Walmart CSR is dumb

Mekitcat — Fri, 16 Sep 2011 03:16:45 GMT

@laz98 wrote:
don't feel alone, i'm waiting for the score to update too

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 03:49:34 GMT

Not to bring the morale in this thread down even more, but I'm glad I didn't app Walmart. I was thinking about it just for the free monthly score, but it seems to be a crapshoot when it comes to actually getting it.

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 03:57:48 GMT

No not really a crap shoot, walmart says will be 10 working days after the 4th, and the last 2 times it worked well so either tomorrow or Monday

Re: Walmart CSR is dumb

coldnmn — Fri, 16 Sep 2011 11:20:31 GMT

Scores for September are up.

Re: Walmart CSR is dumb

coldnmn — Fri, 16 Sep 2011 11:31:02 GMT

It says it posts the score 10 business days after they pull it. They pulled it the 5th and posted it the 16th that's 10 business days. They keep getting flack over posting the results. I wouldn't blame them for quiting the program. Patience is a virtue.

Re: Walmart CSR is dumb

visorboy1974 — Fri, 16 Sep 2011 12:49:21 GMT

Thanks for the heads up! I'm up a point.

Re: Walmart CSR is dumb

Anonymous — Fri, 16 Sep 2011 22:23:06 GMT

The Walmart TU FICO doesn't match my Transunion FICO from myfico.com. Walmart's is from 9/6/11 and says 742. It also said 742 for 8/29/11 after I first got the card. Myfico has me at 715 for 9/7/11 and 717 for 6/9/11. Nothing changed on my credit report in September. I'm not sure they are both pulling the same info from the same place.

Re: Walmart CSR is dumb

laz98 — Fri, 16 Sep 2011 22:26:19 GMT

they probably won't match; they're not the same scoring model.