topic Re: Capital One's Payment Issues in Credit Cards

Capital One's Payment Issues

Anonymous — Tue, 08 Nov 2011 14:05:58 GMT

Is this normal for capital one? I recenty got approved back in Late August for the MTV rewards card and the Classic Platinum card both limits are 500 with the step program. My issue is that every time I post a payment it literally takes about a week or more for it to reflect on the card. I paid the card off in full and tried to use it 2 days later and of course it was declined .. TOTALLY EMBARASSED..Luckily I had another card on me but when I called she said the payment can take up to two weeks to go through authorization .. seriously two entire weeks ????? I just made another payment last week and it hasn't reflected YET ...

Re: Capital One's Payment Issues

cahiatt — Tue, 08 Nov 2011 14:18:41 GMT

Yes it is normal and a pain in the butt. My wife and I both had new accounts with them a while back. They would hold her payment for about 5 to 7 days but would credit mine the next day. They did this for nearly four months on her account.

Re: Capital One's Payment Issues

jla84 — Tue, 08 Nov 2011 15:34:31 GMT

This happened to me a couple months ago when I paid off a large balance. I called after my card was declined and the CSR immediately credited the payment so I could use the card again. Total pain in the ass.

Re: Capital One's Payment Issues

nixforfun — Tue, 08 Nov 2011 15:51:59 GMT

Same here... has been happening with me couple of times. A call to them usually resolves the issue

Re: Capital One's Payment Issues

Anonymous — Tue, 08 Nov 2011 15:58:00 GMT

Thats strange. I have had my no hassle cash card since august now. Made the first 3 payments on time and each time the payment is reflected the next day.

Say for example I set a payment to go out on September 29. On September 29 the payment shows up as processing, then on September 30th the payment is reflected on the card and in my credit limit. I am paying them through their online bill pay on their website.

It always shows up next day for me and I am a new account. Strange that it would take a whole week for you.

Re: Capital One's Payment Issues

cd2004 — Tue, 08 Nov 2011 17:22:19 GMT

I have read about so many people having problems with cap1 payments. I just made my first payment last wk and my funds were available the next day and it also cleared my bank the next day. I have the credit steps program with 300CL(500CLI in 5mths)

Re: Capital One's Payment Issues

Anonymous — Tue, 08 Nov 2011 18:58:28 GMT

Have you tried the push method from your banks online bill pay? that may work since I would think capital one would know the funds were available but not sure how long that takes

I never have had an issue though with online bill pay with cap1

Re: Capital One's Payment Issues

visorboy1974 — Tue, 08 Nov 2011 19:11:14 GMT

@Anonymous wrote:
Have you tried the push method from your banks online bill pay?

Bingo! That'll make the turnaround time more bearable...especially if it's electronic.

Re: Capital One's Payment Issues

clocktick — Wed, 09 Nov 2011 02:48:48 GMT

Seems to be normal at first with Cap One. You must've gotten one of their Hassle Cards...

j/k of course. It should clear up in time.

Re: Capital One's Payment Issues

GoodCredBen — Wed, 09 Nov 2011 02:52:12 GMT

i have never had this issue, i would think they would be eager to get their money haha

Re: Capital One's Payment Issues

Anonymous — Wed, 09 Nov 2011 03:09:21 GMT

They'll randomly hold payments. I PIF my cards...I came close to the limit one month (generally not hard to do) and PIF online. They pulled the money from checking on day 3 and didn't credit for 7. I finally called and said that because the payment was large (yea right 700 bucks whatever) that they held it. The rep said that she would release the hold...then said she couldn't because the release was already in the system.

Capital one...the CCC that gets suspicious when you pay them.

Re: Capital One's Payment Issues

nixforfun — Wed, 09 Nov 2011 03:31:32 GMT

Its not just Cap 1. I have a BOA Secured Card and anytime i make a payment over $750 (I think) they hold it for a manual review. It appears as MBNL Hold or something and I have had instances when they have held it for over a week and I had some payments declined. I am a BOA checkings customer and I move money from Checkings to CC- Strange !!

Re: Capital One's Payment Issues

Anonymous — Wed, 09 Nov 2011 06:04:52 GMT

Maybe this is just an issue with smaller limit cards, whether they are unsecured or secured. I say this because we are noticing with our small rebuilder cards, EVERYTHING is slow. We have 3 secured cards (one from Cap One, one from USAA, and, one from US Bank) and they all took forever to arrive in the mail, they took a LONG time to post to the credit bureau, payments are, as you say, pokey as can be. The ONLY thing that has been fast in this whole process of getting credit cards again after many years has been the posting of the inquiries<----that happened in the twinkling of an eye!

For us, it feels like Balbanes said: these credit card banks get suspicious when you give them money!

Re: Capital One's Payment Issues

Anonymous — Fri, 02 Dec 2011 04:44:12 GMT

I'm also having the same issues with my CapOne no hassle cash rewards platinum card. Last month I spent about $3500 using a $500 CL card. I was constantly juggling the payments to make sure I had more free CL to buy more stuff with. This month the new higher limit cards will be used. Being new to credit cards, I thought they were all like this. Glad to hear other CCC are better.

Re: Capital One's Payment Issues

Anonymous — Fri, 02 Dec 2011 04:52:13 GMT

Wow, something from Cap 1 that seems to have no rhyme, reason or consistency. Never thought I'd see the day.

Re: Capital One's Payment Issues

Anonymous — Fri, 02 Dec 2011 05:23:34 GMT

Cap1 Told Me They Would Stop That After My Accounts Were 6 Months Old, But They Still Do Even After That.... I Call And Complain, They Will Relase The Funds Before You Hang Up

Re: Capital One's Payment Issues

notmyj — Fri, 02 Dec 2011 06:27:21 GMT

You folks that are having this problem with payments... How are you making your payments? Through the CapOne website or your bank website? I have been making payments on my CapOne card through my banks online bill pay and the payments are always posted to my cap one account the next day. My bank sends the money electronically, i.e. I schedule the payment on for weds, and it is shown on the CapOne website and applied to the balance/available credit on thursday.

Everyone should pay their bills through their banks online bill pay. There are no fees, the payments post quicker and you have the complete payment history for every account in one place. My bank, PNC, will even print and send paper checks to creditors that dont have the ability to receive electronic transfers. For instance, when I had a room mate in my old apartment, he had the lease in his name and I would pay him directly for my half. I added him to my bill list and the bank would actually send him a paper check to the same address I was living. I cant reccomend it enough. It only takes a minute to add a bill, then a couple clicks to make a payment.

Re: Capital One's Payment Issues

p- — Fri, 02 Dec 2011 16:58:21 GMT

@notmyj wrote:
You folks that are having this problem with payments... How are you making your payments? Through the CapOne website or your bank website? I have been making payments on my CapOne card through my banks online bill pay and the payments are always posted to my cap one account the next day. My bank sends the money electronically, i.e. I schedule the payment on for weds, and it is shown on the CapOne website and applied to the balance/available credit on thursday.

Everyone should pay their bills through their banks online bill pay. There are no fees, the payments post quicker and you have the complete payment history for every account in one place. My bank, PNC, will even print and send paper checks to creditors that dont have the ability to receive electronic transfers. For instance, when I had a room mate in my old apartment, he had the lease in his name and I would pay him directly for my half. I added him to my bill list and the bank would actually send him a paper check to the same address I was living. I cant reccomend it enough. It only takes a minute to add a bill, then a couple clicks to make a payment.

Agreed. I use my bank's online bill pay and the turnaround is quick. But just to be safe, I always pay right away and never let it get close to the limit.