topic Re: Neiman Marcus .....declined in Credit Cards

Neiman Marcus .....declined

Maldanado — Tue, 29 Nov 2011 23:55:38 GMT

I applied today for the Neiman Marcus credit card online, and was declined. I called the HSBC back door number but was transferred over to NM's customer service. I was told I was declined automatically because of too many inquiries. I explained that I had been shopping for a new car the past 2 weeks so It shouldn't count against me. At which point I was told that they couldn't override it because the system automatically declined because of that reason.

Re: Neiman Marcus .....declined

Anonymous — Wed, 30 Nov 2011 00:08:06 GMT

@Maldanado wrote:
I applied today for the Neiman Marcus credit card online, and was declined. I called the HSBC back door number but was transferred over to NM's customer service. I was told I was declined automatically because of too many inquiries. I explained that I had been shopping for a new car the past 2 weeks so It shouldn't count against me. At which point I was told that they couldn't override it because the system automatically declined because of that reason.

Sorry to hear that. Are you sure the only inquiries are from car shopping?

Re: Neiman Marcus .....declined

Maldanado — Wed, 30 Nov 2011 00:32:36 GMT

There were 4 inquiries on each of my reports before I started applying for car loans.

Re: Neiman Marcus .....declined

Anonymous — Wed, 30 Nov 2011 00:38:12 GMT

@Maldanado wrote:
There were 4 inquiries on each of my reports before I started applying for car loans.

IMO, getting denied for 5 inquiries (4+1 for your car loans) is understandable.

Re: Neiman Marcus .....declined

Maldanado — Wed, 30 Nov 2011 00:46:21 GMT

Really? I think it would be understandable if all of the other inquiries were from me searching out credit. Sometimes a creditor/collection agency will hard pull you just because they can. I've had it happen 3 times in the last 2 months when I called to pay off some debts.

Re: Neiman Marcus .....declined

bichonmom — Wed, 30 Nov 2011 00:51:47 GMT

So sorry to hear that. I've had inq put on by CAs as well. It s*cks, but unfortunately the law say they can do that.

If that was the only reason for denial, try waiting 3 to 6 months and re-app. (depending on the age of your inq.) You might also try calling again and ask for a supervisor @ HSBC and see if you might get somewhere. If not, try a supervisor @ Neiman's. I'm always going over CS rep's heads (not just credit-related stuff), and it frequently pays off. Usually CS reps are limited in what they can do, and sometimes a supervisor has authority to do things CS reps can't.

Re: Neiman Marcus .....declined

Maldanado — Wed, 30 Nov 2011 00:55:06 GMT

I will try to get a supervisor on the phone tomorrow. HSBC doesn't handle the NM card, at least that's what a cs rep told me.

Re: Neiman Marcus .....declined

tntexans72 — Wed, 30 Nov 2011 01:02:04 GMT

Definitely worth a recon and ask for someone higher like a credit analysts who can bypass the computer. You have to understand, the computer is not going to know you are shopping for rates when buying a car, all it know is that you have multiple iqs in a short period of time and it was told to declined ppl that falls into that group. GL...I hope you are able to get your foot in the door.

Re: Neiman Marcus .....declined

Anonymous — Wed, 30 Nov 2011 01:02:56 GMT

@Maldanado wrote:
Really? I think it would be understandable if all of the other inquiries were from me searching out credit. Sometimes a creditor/collection agency will hard pull you just because they can. I've had it happen 3 times in the last 2 months when I called to pay off some debts.

You might try a recon. The CSR may not be able to override anything, but an underwriter or someone with more authority than a CSR probably can.

Re: Neiman Marcus .....declined

Maldanado — Wed, 30 Nov 2011 01:25:56 GMT

The only problem will be getting to someone higher up.

Re: Neiman Marcus .....declined

Creditaddict — Wed, 30 Nov 2011 06:09:29 GMT

The Neiman Marcus Credit Card started heading to the level of Orchard Bank almost as soon as HSBC took them over... before that was actually when I worked there and you had to have like the most terrible credit ever not to get approved... they would give out a $700 starting CL to about anyone that would apply because they knew if they declined that app at the register that sale was going to go away for ME (sales person) because that person with iffy/bad credit probably only applied after I told him/her I couldn't not take the Visa/MC they were handing me... Happened a lot!!

Other note is Neiman Marcus use to act and report like a charge card... they would usually only tell CL to employee but without authorization you could charge AT LEAST 20% above the internal limit and beyond that I really didn't have any declines... I can really only think of 1...

I wish either they would take it back internal or get a real bank pairing to bring back the Neiman Marcus American Express!!!

Re: Neiman Marcus .....declined

Anonymous — Tue, 29 Oct 2013 06:42:16 GMT

I work here and I can tell you exactly why u were denied! No, we do not count mortgage or auto inquiries! You had to have at least 3 inquiries in the last 60 days non- mortgage and non-auto to be declined for that reason.. I will suggest you take a look at your credit bureau and then apply again! Matter fact just wait 2 months and apply again and make sure you are not applying for other stuff! Good Luck

Re: Neiman Marcus .....declined

09Lexie — Tue, 29 Oct 2013 06:52:40 GMT

@DiChiarella

Welcome to the forum. Unfortunately, the post you responded to was from 2011 and I'm sure the OP has either moved on or apped later.

Thank you for the information regarding Neiman's current policy on inq's - it might prove helpful to those seeking credit now.