topic Re: Received hand written welcome letter in Credit Cards

Received hand written welcome letter

Red1Blue — Wed, 14 Dec 2011 17:59:42 GMT

I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 18:02:20 GMT

no way

Re: Received hand written welcome letter

Imhotrodcrazy — Wed, 14 Dec 2011 18:27:20 GMT

@Red1Blue wrote:
I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.

That's the kind of people you like to do business with. That kind of outreach will do wonders for their business. Congrats on the approval.

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 19:54:36 GMT

wow. nice! congrats.

Re: Received hand written welcome letter

the_jan_b — Wed, 14 Dec 2011 20:06:36 GMT

@Red1Blue wrote:
I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.

**DigitalDiva falls on the floor in shock!!!**

No way!!!

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 20:19:41 GMT

I got one, too, when I joined UCF Federal Credit Union. I guess the small CUs really do like to apply a personal touch.

ETA: It's such a rarity, I saved it!!!

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 20:29:36 GMT

Wow, talk about personal relationships with customers! Did they invite you over to dinner, too?

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 21:37:20 GMT

Wow, that makes me want to join their CU. The fact that they take the effort to reach out to customers on a personal level like that means a lot more than fancy tv ads and tons of useless 'pre-approval' mail ever will. Too bad I'm nowhere near Andrews AFB .

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 22:50:48 GMT

That's the kind of courtesy and attention that made me move my savings from a big commercial bank to my local credit union. Credit unions give you the best rates and the best service.

Re: Received hand written welcome letter

IowaGuy — Wed, 14 Dec 2011 23:18:28 GMT

If you fall behind, do they call you up and use your first name? "Mike, this is Tom from the CU..."

Re: Received hand written welcome letter

Anonymous — Wed, 14 Dec 2011 23:21:21 GMT

I'm floored!

Re: Received hand written welcome letter

hyprble — Wed, 14 Dec 2011 23:47:52 GMT

That's awesome! It is nice to see companies keep that personal touch. I just got a handwritten letter from my cell phone company (wha?) and even checked the card to see that the pen pressure marks through the back of the card

Re: Received hand written welcome letter

LS2982 — Thu, 15 Dec 2011 01:39:20 GMT

@Red1Blue wrote:
I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.

Thats awesome!!

Re: Received hand written welcome letter

LS2982 — Thu, 15 Dec 2011 01:40:14 GMT

@IowaGuy wrote:
If you fall behind, do they call you up and use your first name? "Mike, this is Tom from the CU..."

Re: Received hand written welcome letter

Anonymous — Thu, 15 Dec 2011 13:45:03 GMT

@Red1Blue wrote:
I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.

I really do hate to pop everyone's balloons here, but these letters are probably not handwritten, unless it's a "Thank You!" note from a salesperson of some sort.

Check it out for yourselves, if you still have the letters. Under strong magnification, you'll see the letters are made up of very tiny dots (from using a laser printer).

Also, you'll notice that each character of the alphabet is identical throughout the correspondence, or perhaps with only a minor variation in size/style. The characters are generated with a computer algorithm that apply slight variations to make them appear to be handwritten. No person writes every letter the same that consistently, even in a one page note.

Sorry, folks!

P.S. Congrats on the approval, concorduser! Way to go!!

Re: Received hand written welcome letter

Anonymous — Thu, 15 Dec 2011 14:54:02 GMT

@Anonymous wrote:
@Red1Blue wrote:
I applied for the Andrews FCU membership. After approving my membership they sent me a personalized hand written welcome letter. I guess human touch still exists in this computerized world.
I really do hate to pop everyone's balloons here, but these letters are probably not handwritten, unless it's a "Thank You!" note from a salesperson of some sort.

Check it out for yourselves, if you still have the letters. Under strong magnification, you'll see the letters are made up of very tiny dots (from using a laser printer).

Also, you'll notice that each character of the alphabet is identical throughout the correspondence, or perhaps with only a minor variation in size/style. The characters are generated with a computer algorithm that apply slight variations to make them appear to be handwritten. No person writes every letter the same that consistently, even in a one page note.

Sorry, folks!

P.S. Congrats on the approval, concorduser! Way to go!!

Interestingly, many years ago I worked on an engineering project that involved signature reproduction. While laser or ink jet printing has surplanted this technology, in ye olde days fundraising instutitions invested in machines that were specifically designed to sign letters, thus giving the appearance of a personal touch. I worked on the software end of developing a computer driven system that reproduced pen/ink signatures. Thus, I'm very well familiar with the nuances of laser/ink jet signatures vs. computer generated pen/ink signature reproduction vs. human produced pen/ink writing -- all three methods have their unique tell-tale signs.

I can't speak for Andrews FCU, but in the case of the welcome that I received from UCF FCU, it was a thank you card rather than an 8-1/2 x 11 letter; moreover, the signature bore all of the nuances of pen/ink rather than printer -- no tiny dots, changes of ink distrubtion relative to pressure points from changes in pen direction, etc. FWIW...

Re: Received hand written welcome letter

Anonymous — Thu, 15 Dec 2011 15:54:48 GMT

tinuviel wrote: Interestingly, many years ago I worked on an engineering project that involved signature reproduction. While laser or ink jet printing has surplanted this technology, in ye olde days fundraising instutitions invested in machines that were specifically designed to sign letters, thus giving the appearance of a personal touch. I worked on the software end of developing a computer driven system that reproduced pen/ink signatures. Thus, I'm very well familiar with the nuances of laser/ink jet signatures vs. computer generated pen/ink signature reproduction vs. human produced pen/ink writing -- all three methods have their unique tell-tale signs.

I can't speak for Andrews FCU, but in the case of the welcome that I received from UCF FCU, it was a thank you card rather than an 8-1/2 x 11 letter; moreover, the signature bore all of the nuances of pen/ink rather than printer -- no tiny dots, changes of ink distrubtion relative to pressure points from changes in pen direction, etc. FWIW...

Personal "Thank You!" cards have always been welcomed by me, too! And I used to wear out my writing hand preparing them for mailing to my clients and customers, and that personal touch went a long way for me in certain businesses I was involved in, most notably real estate. "Thank You!" notes was the exception I pointed out in my post, above.

Here's an insight into some of today's technology (for those here who do not have a professional's knowledge of this subject). It is absolutely incredible, it's available to anyone, and it's something I wish I'd had years ago to stave off writer's cramp.

Re: Received hand written welcome letter

Anonymous — Thu, 15 Dec 2011 16:01:18 GMT

@Anonymous wrote:
tinuviel wrote: Interestingly, many years ago I worked on an engineering project that involved signature reproduction. While laser or ink jet printing has surplanted this technology, in ye olde days fundraising instutitions invested in machines that were specifically designed to sign letters, thus giving the appearance of a personal touch. I worked on the software end of developing a computer driven system that reproduced pen/ink signatures. Thus, I'm very well familiar with the nuances of laser/ink jet signatures vs. computer generated pen/ink signature reproduction vs. human produced pen/ink writing -- all three methods have their unique tell-tale signs.

I can't speak for Andrews FCU, but in the case of the welcome that I received from UCF FCU, it was a thank you card rather than an 8-1/2 x 11 letter; moreover, the signature bore all of the nuances of pen/ink rather than printer -- no tiny dots, changes of ink distrubtion relative to pressure points from changes in pen direction, etc. FWIW...
Personal "Thank You!" cards have always been welcomed by me, too! And I used to wear out my writing hand preparing them for mailing to my clients and customers, and that personal touch went a long way for me in certain businesses I was involved in, most notably real estate. "Thank You!" notes was the exception I pointed out in my post, above.

Here's an insight into some of today's technology (for those here who do not have a professional's knowledge of this subject). It is absolutely incredible, it's available to anyone, and it's something I wish I'd had years ago to stave off writer's cramp.

Great article! Thanks for sharing.