topic Is there a real backdoor number for Amex that can get things done? in Credit Cards

Is there a real backdoor number for Amex that can get things done?

Anonymous — Fri, 16 Dec 2011 23:46:17 GMT

My app for Amex BCP has been canceled 4 time now in a month,, I keep getting the run around, the computer thinks my BLUE card is a BCP. Every time I call I get the same story, sent in for review call back in a few days, when I do they look at the computer and say it was already approve that's why it was canceled and they cancel my lasted app I can't get to anybody that really knows what is going on,,, HELP!!!

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 00:40:09 GMT

@Anonymous wrote:
My app for Amex BCP has been canceled 4 time now in a month,, I keep getting the run around, the computer thinks my BLUE card is a BCP. Every time I call I get the same story, sent in for review call back in a few days, when I do they look at the computer and say it was already approve that's why it was canceled and they cancel my lasted app I can't get to anybody that really knows what is going on,,, HELP!!!

Hey I feel for you man, I have been rejected by Amex 4 times so far LOL.

Have you tried the back door number thread at http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066

This is what they have forAmex:

AmEx Oasis Program: 888-232-3261

AmEx: 800-567-1083 (App Recon Requests)

American Express Credit Bureau Unit: 800-874-2717. Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number.

Good luck man, keep us informed/

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 00:55:07 GMT

@Anonymous wrote:
@Anonymous wrote:
My app for Amex BCP has been canceled 4 time now in a month,, I keep getting the run around, the computer thinks my BLUE card is a BCP. Every time I call I get the same story, sent in for review call back in a few days, when I do they look at the computer and say it was already approve that's why it was canceled and they cancel my lasted app I can't get to anybody that really knows what is going on,,, HELP!!!
Hey I feel for you man, I have been rejected by Amex 4 times so far LOL.

Have you tried the back door number thread at http://ficoforums.myfico.com/t5/Credit-Cards/Backdoor-Numbers/td-p/408066

This is what they have forAmex:

AmEx Oasis Program: 888-232-3261
AmEx: 800-567-1083 (App Recon Requests)
American Express Credit Bureau Unit: 800-874-2717. Must have a current credit report before calling. They will ask for the account number from the credit report, which is different from your card number.

Good luck man, keep us informed/

yes i have tried it and a few other numbers,,, keep getting the same crap,, i would like to take to some1 that can get things done now

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 01:21:39 GMT

I not getting denied, it gets canceled

Re: Is there a real backdoor number for Amex that can get things done?

RyVision — Sat, 17 Dec 2011 01:33:20 GMT

Dalebb; You're saying the people on the phone are telling you the BCP has been approved? Then I'd call back and ask when I should expect my BCP being it hasn't arrived in a month. THAT might make them check into things thinking a card got lost, they have to cancel the one they sent out and send a new one

Hit them from a different angle. It would only make sense you should have your card by now if it were approved, and they can see you already have your BLUE card. If they say you already have your card, ask them which card they're talking about. If they say BLUE, then you can explain yes, you have and are using that, you're wondering where your BCP is and after it was approved so long ago.

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 01:40:36 GMT

@RyVision wrote:
Dalebb; You're saying the people on the phone are telling you the BCP has been approved? Then I'd call back and ask when I should expect my BCP being it hasn't arrived in a month. THAT might make them check into things thinking a card got lost, they have to cancel the one they sent out and send a new one

Hit them from a different angle. It would only make sense you should have your card by now if it were approved, and they can see you already have your BLUE card. If they say you already have your card, ask them which card they're talking about. If they say BLUE, then you can explain yes, you have and are using that, you're wondering where your BCP is and after it was approved so long ago.

no,, they saying the computer confuses my blue card with the BCP card and that is why it keeps canceling,,, thats why i need a real number to talk to some1 that can make things work

Re: Is there a real backdoor number for Amex that can get things done?

RyVision — Sat, 17 Dec 2011 01:58:32 GMT

@Anonymous wrote:
@RyVision wrote:
Dalebb; You're saying the people on the phone are telling you the BCP has been approved? Then I'd call back and ask when I should expect my BCP being it hasn't arrived in a month. THAT might make them check into things thinking a card got lost, they have to cancel the one they sent out and send a new one

Hit them from a different angle. It would only make sense you should have your card by now if it were approved, and they can see you already have your BLUE card. If they say you already have your card, ask them which card they're talking about. If they say BLUE, then you can explain yes, you have and are using that, you're wondering where your BCP is and after it was approved so long ago.
no,, they saying the computer confuses my blue card with the BCP card and that is why it keeps canceling,,, thats why i need a real number to talk to some1 that can make things work

Ah ok, did you ask for a supervisor or someone in IT? That might be the pathway you need to follow, if it's computer related and a supervisor can't figure it out, get to IT (it takes a transfer over to them from CS).

Re: Is there a real backdoor number for Amex that can get things done?

RyVision — Sat, 17 Dec 2011 02:03:39 GMT

I have to warn you though, their IT level CSR's don't seem to do a lot of CS so they're not very proficient at it. That or you need a more seasoned CSR, one that's been there for some time, that's dealt with account glitches. I know they exist, I've spoke with them.

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 15:31:11 GMT

@RyVision wrote:
@Anonymous wrote:
@RyVision wrote:
Dalebb; You're saying the people on the phone are telling you the BCP has been approved? Then I'd call back and ask when I should expect my BCP being it hasn't arrived in a month. THAT might make them check into things thinking a card got lost, they have to cancel the one they sent out and send a new one

Hit them from a different angle. It would only make sense you should have your card by now if it were approved, and they can see you already have your BLUE card. If they say you already have your card, ask them which card they're talking about. If they say BLUE, then you can explain yes, you have and are using that, you're wondering where your BCP is and after it was approved so long ago.
no,, they saying the computer confuses my blue card with the BCP card and that is why it keeps canceling,,, thats why i need a real number to talk to some1 that can make things work
Ah ok, did you ask for a supervisor or someone in IT? That might be the pathway you need to follow, if it's computer related and a supervisor can't figure it out, get to IT (it takes a transfer over to them from CS).

tried that too,, thats why im asking for a number to get to some1 that can make things happen

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 15:40:04 GMT

1 (800) 297-6197
Executive customer service. If they can't help you nobody can. They helped when I needed something expedited.

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 20:23:57 GMT

ty,, il give them a call

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 20:27:32 GMT

@Anonymous wrote:
1 (800) 297-6197
Executive customer service. If they can't help you nobody can. They helped when I needed something expedited.

only open monday thru friday

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 20:30:50 GMT

Yes it's the executive office in Fort Lauderdale. You'll have to try on a business day. They're nice though, in my limited experience.

Re: Is there a real backdoor number for Amex that can get things done?

Anonymous — Sat, 17 Dec 2011 20:32:46 GMT

cool,, thanks

@Anonymous wrote:
Yes it's the executive office in Fort Lauderdale. You'll have to try on a business day. They're nice though, in my limited experience.