topic Re: Call from Cap One in Credit Cards

Call from Cap One

CS800 — Tue, 27 Dec 2011 20:25:05 GMT

So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 20:33:28 GMT

I hear you there I closed my cap one secured card and now only have the no hassle cash rewards with 500 cl which is super low and I have called multiple times to have them go up it no luck so now. This card sits in my iPad box with loose change and other useless cards. I can't wait for another year to go by and when I call capital one to give them one last chance to give me some love and if I don't see a cl of at least 2000 on the same call I will be having them close out my account fully and when they ask why my answer will be along the lines of I gave crap one a chance to show me love and they did not so why should I show them love and keep it please close my account nowwwwwww until an account manager gets on the line and say well the benefits of this card are blah blah I will say yes they are great to bad I don't have a decent cl to use them so close it I will keep my business with discover the ones who show me the real love

Re: Call from Cap One

CS800 — Tue, 27 Dec 2011 20:35:40 GMT

@Anonymous wrote:
I hear you there I closed my cap one secured card and now only have the no hassle cash rewards with 500 cl which is super low and I have called multiple times to have them go up it no luck so now. This card sits in my iPad box with loose change and other useless cards. I can't wait for another year to go by and when I call capital one to give them one last chance to give me some love and if I don't see a cl of at least 2000 on the same call I will be having them close out my account fully and when they ask why my answer will be along the lines of I gave crap one a chance to show me love and they did not so why should I show them love and keep it please close my account nowwwwwww until an account manager gets on the line and say well the benefits of this card are blah blah I will say yes they are great to bad I don't have a decent cl to use them so close it I will keep my business with discover the ones who show me the real love

Kepp working on your credit. In no time you will be deep in primeville.

By the way, did you type this on your iPad?

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 20:38:56 GMT

Yes I did that I financed with my apple card from Barclay 12 months interest free hehehehehe already in prime ill just getting rid of all crap card

Re: Call from Cap One

ArisGreek — Tue, 27 Dec 2011 20:41:59 GMT

I had a Crapital One card for about 5 years I think with a $500 CL. It never increased and I don't think I ever realized it was a credit steps one. I don't know anyone that really has high CL on Capital One. Besides, their customer service stinks. It was always a chore to get any form of an answer and they usually always read from a script. I finally canceled them in March of this year I think....or was it last year? I can't remember. :-D

Re: Call from Cap One

CS800 — Tue, 27 Dec 2011 20:44:28 GMT

@Anonymous wrote:
Yes I did that I financed with my apple card from Barclay 12 months interest free hehehehehe already in prime ill just getting rid of all crap card

Reason why I said you typed from your iPad is that even though you leave a line, the ipad ignores it and it seems like you just typed one big sentence. Happens to me all the times. Not sure if it's a bug in Safari or that there is a compatibility issue with the Lithium of myfico.

Re: Call from Cap One

CS800 — Tue, 27 Dec 2011 20:46:49 GMT

@ArisGreek wrote:
I had a Crapital One card for about 5 years I think with a $500 CL. It never increased and I don't think I ever realized it was a credit steps one. I don't know anyone that really has high CL on Capital One. Besides, their customer service stinks. It was always a chore to get any form of an answer and they usually always read from a script. I finally canceled them in March of this year I think....or was it last year? I can't remember. :-D

I still have one card left with Cap One. This one has a $1100 CL with a $39 AF. I was told by the supervisor that that was the ceiling for this card and it will not go past $1100.

I can manage the $39. The good thing is that even if you close the card in good standing, it will report for up to 10 years. Your AAoA will not take a hit. But you lose the CL. I concluded that losing $500 in my CL was very acceptable.

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 20:54:03 GMT

So it's not only me. It does this to me all the time I try to put a new line in and it just merges it into one bugs me but I deal with it but out of the cards in my sig what cards should I close and which should I keep open

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 21:16:35 GMT

@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.

Re: Call from Cap One

CS800 — Tue, 27 Dec 2011 21:28:13 GMT

@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.

Ok the crazy part is that the card with the $39 has a ceiling of $3000 which they didn't even give me. They stuck me at $500. Now they offer me to apply for a venture. I mean how insane is that?

They could have offered me a PC to the Venture or even waive the AF? I mean so many things that they could have done to retain a customer. Instead, I closed the account because they had noting for me. I wonder sometimes who runs the department in those companies.

Re: Call from Cap One

SevenNEW — Tue, 27 Dec 2011 21:34:54 GMT

@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.

I agree wtih Mustang -- the Venture is a different kind of product and from what I have read they do behave differently, especially in terms of CLIs. I am planning to go for it next fall. Also, few people reported in this forum that Cap 1 only pulled one HP when applying for their prime cards. IMO in this forum we have a great wealth of collective knowledge about their builder / rebuilder cards, but we know much less about their prime cards -- as it's been already remarked.

This said, I understand that people who had their Platinum of secured cards would want to move on to new logos...

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 22:03:04 GMT

@CS800 wrote:
@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.
Ok the crazy part is that the card with the $39 has a ceiling of $3000 which they didn't even give me. They stuck me at $500. Now they offer me to apply for a venture. I mean how insane is that?

They could have offered me a PC to the Venture or even waive the AF? I mean so many things that they could have done to retain a customer. Instead, I closed the account because they had noting for me. I wonder sometimes who runs the department in those companies.

You know, honestly, I still to this day can not understand Cap1's perspective on things.

It's like once you have only their re-builder cards they offer nothing no matter what (just take me for example, I have two Cap1 cards I apped for when I was rebuilding early last year, 600ish FICO when I apped, now I'm 200 points higher and Cap1 AR's my EQ report EVERY month, and they see the improvement I've made but yet still offer me not one thing) and believe me when I tell you, I have had many of conversations with Cap1 regarding my low limit cards. And why they won't offer me an upgrade, you would think they want some of my business too.

I told the last Acct Manager I spoke with that as long as you guys keep me held down with these low limit cards I will never run one more dollar thru these cards until 1) I close the accounts before the AF hits this year. 2) you close the cards due to inactivity. Period!

Cap1 owes me nothing, but this is business, and you would think when they look at my score/report during their AR's on EQ (every month) they would say wow, this guy has been flawless on all his accounts, let's get in on this. But nope, nodda.

So I guess all in all Cap1 has served it's purpose for me and I'll just have to close both cards come AF time this year.

Re: Call from Cap One

lithium78 — Tue, 27 Dec 2011 23:02:11 GMT

@Anonymous wrote:
@CS800 wrote:
@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.
Ok the crazy part is that the card with the $39 has a ceiling of $3000 which they didn't even give me. They stuck me at $500. Now they offer me to apply for a venture. I mean how insane is that?

They could have offered me a PC to the Venture or even waive the AF? I mean so many things that they could have done to retain a customer. Instead, I closed the account because they had noting for me. I wonder sometimes who runs the department in those companies.
You know, honestly, I still to this day can not understand Cap1's perspective on things.

It's like once you have only their re-builder cards they offer nothing no matter what (just take me for example, I have two Cap1 cards I apped for when I was rebuilding early last year, 600ish FICO when I apped, now I'm 200 points higher and Cap1 AR's my EQ report EVERY month, and they see the improvement I've made but yet still offer me not one thing) and believe me when I tell you, I have had many of conversations with Cap1 regarding my low limit cards. And why they won't offer me an upgrade, you would think they want some of my business too.

I told the last Acct Manager I spoke with that as long as you guys keep me held down with these low limit cards I will never run one more dollar thru these cards until 1) I close the accounts before the AF hits this year. 2) you close the cards due to inactivity. Period!

Cap1 owes me nothing, but this is business, and you would think when they look at my score/report during their AR's on EQ (every month) they would say wow, this guy has been flawless on all his accounts, let's get in on this. But nope, nodda.

So I guess all in all Cap1 has served it's purpose for me and I'll just have to close both cards come AF time this year.

I don't know how Capital One stays in business. Since they are both a sub-prime and prime lender, they have the ability to get in early with people rebuilding their credit and then profit handsomely from these customers as their credit improves and they move on to better cards. Instead, Cap One chooses to alienate these customers and they lose them to competitors. It's a heck of a terrible way to do business.

I appreciate that Cap One gave me a chance when my scores prevented me from getting cards from most lenders, but since they won't let me grow with them, I'm going to have to kick them to the curb. It's nothing personal against them, but I need to look out for my own interests and they don't want to keep me as a customer.

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 23:15:42 GMT

@lithium78 wrote:
@Anonymous wrote:
@CS800 wrote:
@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.
Ok the crazy part is that the card with the $39 has a ceiling of $3000 which they didn't even give me. They stuck me at $500. Now they offer me to apply for a venture. I mean how insane is that?

They could have offered me a PC to the Venture or even waive the AF? I mean so many things that they could have done to retain a customer. Instead, I closed the account because they had noting for me. I wonder sometimes who runs the department in those companies.
You know, honestly, I still to this day can not understand Cap1's perspective on things.

It's like once you have only their re-builder cards they offer nothing no matter what (just take me for example, I have two Cap1 cards I apped for when I was rebuilding early last year, 600ish FICO when I apped, now I'm 200 points higher and Cap1 AR's my EQ report EVERY month, and they see the improvement I've made but yet still offer me not one thing) and believe me when I tell you, I have had many of conversations with Cap1 regarding my low limit cards. And why they won't offer me an upgrade, you would think they want some of my business too.

I told the last Acct Manager I spoke with that as long as you guys keep me held down with these low limit cards I will never run one more dollar thru these cards until 1) I close the accounts before the AF hits this year. 2) you close the cards due to inactivity. Period!

Cap1 owes me nothing, but this is business, and you would think when they look at my score/report during their AR's on EQ (every month) they would say wow, this guy has been flawless on all his accounts, let's get in on this. But nope, nodda.

So I guess all in all Cap1 has served it's purpose for me and I'll just have to close both cards come AF time this year.

I don't know how Capital One stays in business. Since they are both a sub-prime and prime lender, they have the ability to get in early with people rebuilding their credit and then profit handsomely from these customers as their credit improves and they move on to better cards. Instead, Cap One chooses to alienate these customers and they lose them to competitors. It's a heck of a terrible way to do business.

I appreciate that Cap One gave me a chance when my scores prevented me from getting cards from most lenders, but since they won't let me grow with them, I'm going to have to kick them to the curb. It's nothing personal against them, but I need to look out for my own interests and they don't want to keep me as a customer.

That was very well said lithium, and I couln't agee more, I think the way you just explained it (your entire reply) is exactly how I feel about Cap1.

Re: Call from Cap One

CS800 — Tue, 27 Dec 2011 23:39:34 GMT

Cap One makes enough from the sub prime customers with their fees and AF that they dont worry about account closures. In this economy, they get sub prime customers everyday maybe by the 100's.

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 23:50:45 GMT

@CS800 wrote:
Cap One makes enough from the sub prime customers with their fees and AF that they dont worry about account closures. In this economy, they get sub prime customers everyday maybe by the 100's.

From what can be read from the majority of members here who KNOW this credit card company, Capital One just does not care. They do business their way and that's that.

Re: Call from Cap One

Anonymous — Tue, 27 Dec 2011 23:53:23 GMT

@Anonymous wrote:
@CS800 wrote:
Cap One makes enough from the sub prime customers with their fees and AF that they dont worry about account closures. In this economy, they get sub prime customers everyday maybe by the 100's.

From what can be read from the majority of members here who KNOW this credit card company, Capital One just does not care. They do business their way and that's that.

Again, Well said.

Re: Call from Cap One

LS2982 — Tue, 27 Dec 2011 23:58:44 GMT

@lithium78 wrote:
@Anonymous wrote:
@CS800 wrote:
@Anonymous wrote:
@CS800 wrote:
So a while back, I closed my Cap One with $500 CL and a $60 AF since it didnt want to grow and I got fed up with Cap one's attitude how it's a great card with no foreign transaction fee etc.

Just got a call from Cap One marketing I guess asking me if I would like to apply for a Venture card. Needless to say I declined since I don't want a HP on each credit bureau just to get probably a $1000 CL.

That's funny, Cap1 calling and asking hey are you willing to take 3 HP's for a possible 1K CL.

You never know, they may actually give you a decent CL with the Venture if you were to be approved, but in my book, not worth 3 HP's for one CC unless the CL was 25K+, then maybe.
Ok the crazy part is that the card with the $39 has a ceiling of $3000 which they didn't even give me. They stuck me at $500. Now they offer me to apply for a venture. I mean how insane is that?

They could have offered me a PC to the Venture or even waive the AF? I mean so many things that they could have done to retain a customer. Instead, I closed the account because they had noting for me. I wonder sometimes who runs the department in those companies.
You know, honestly, I still to this day can not understand Cap1's perspective on things.

It's like once you have only their re-builder cards they offer nothing no matter what (just take me for example, I have two Cap1 cards I apped for when I was rebuilding early last year, 600ish FICO when I apped, now I'm 200 points higher and Cap1 AR's my EQ report EVERY month, and they see the improvement I've made but yet still offer me not one thing) and believe me when I tell you, I have had many of conversations with Cap1 regarding my low limit cards. And why they won't offer me an upgrade, you would think they want some of my business too.

I told the last Acct Manager I spoke with that as long as you guys keep me held down with these low limit cards I will never run one more dollar thru these cards until 1) I close the accounts before the AF hits this year. 2) you close the cards due to inactivity. Period!

Cap1 owes me nothing, but this is business, and you would think when they look at my score/report during their AR's on EQ (every month) they would say wow, this guy has been flawless on all his accounts, let's get in on this. But nope, nodda.

So I guess all in all Cap1 has served it's purpose for me and I'll just have to close both cards come AF time this year.

I don't know how Capital One stays in business. Since they are both a sub-prime and prime lender, they have the ability to get in early with people rebuilding their credit and then profit handsomely from these customers as their credit improves and they move on to better cards. Instead, Cap One chooses to alienate these customers and they lose them to competitors. It's a heck of a terrible way to do business.

I appreciate that Cap One gave me a chance when my scores prevented me from getting cards from most lenders, but since they won't let me grow with them, I'm going to have to kick them to the curb. It's nothing personal against them, but I need to look out for my own interests and they don't want to keep me as a customer.

And also their severe lack of good CS on the front line.

Re: Call from Cap One

sdoonan — Wed, 28 Dec 2011 00:58:02 GMT

Just to put things in perspective (I'm not defending them by any means, I haven't had enough time with them yet to know how bad they can be), consumer lending is all they do. They're called a "monoline" lender for this reason. Their extreme conservatism with credit probably explains how they haven't collapsed in the recent credit crunch.

Re: Call from Cap One

chan85 — Wed, 28 Dec 2011 19:41:55 GMT

@sdoonan wrote:
Just to put things in perspective (I'm not defending them by any means, I haven't had enough time with them yet to know how bad they can be), consumer lending is all they do. They're called a "monoline" lender for this reason. Their extreme conservatism with credit probably explains how they haven't collapsed in the recent credit crunch.

Could you elaborate on that definition?