topic Re: AmEx slow to give the MR points... in Credit Cards

AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 15:58:02 GMT

The promo when I apped for the Zync last October was 10K membership points if approved and after first purchase. I received the card in October and used it the same day. AmEx has applied all points from normal usage but not my 10K points from the offer. I phoned in December and was told they'd be added with next statement. Statement for Jan came and went and now just had Feb statement cut last week. I phoned yesterday and was told that they'd "look into" my request and get back to me in 5 to 7 days. Really? What's the big deal? Initially rep told me that the offer did not apply to me. I was like "ummm, yes it does." He checked again and then retracted that statement. I don't understand why all the funny business. I do my part, as the customer, by paying the bill every month in full. Although I have no plans on using the points anytime soon, why can't AmEx just do their part and give me the points when they're supposed to? (Who doesn't like logging into their account and seeing a zillion points!!--I'm over emphasizing but you get my drift.) I try to avoid contacting any of my cc's with frivolous questions simply because I try to keep myself off the radar. I suppose what it boils down to is that I'm peeved that I have to hound AmEx for something that should have been automatically been applied to my account. Clearly MR points are an insignificant issue to take up with AmEx, considering other issues that could go wrong, but given the fact that it is such a minor issue I guess I expected a little more from AmEx.

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 16:03:02 GMT

You are certainly correct! I got my PRG last September, and it took at least 2 billing cycles to see my 50,000 points! Even now, I can see my total, then there is a pending total as well. I guess there is a waiting period for the statement to cut and to make adjustments for returns and such...who knows?? But I do like to see my points!!

Re: AmEx slow to give the MR points...

Open123 — Sun, 05 Feb 2012 16:05:24 GMT

You're right.

They should give you those points rather than reasons why you may or may not get them. Have you tried emailing them? I've noticed that sometimes they can be more proactive when your request is in writing.

Re: AmEx slow to give the MR points...

pizzadude — Sun, 05 Feb 2012 16:06:09 GMT

@Anonymous wrote:
You are certainly correct! I got my PRG last September, and it took at least 2 billing cycles to see my 50,000 points! Even now, I can see my total, then there is a pending total as well. I guess there is a waiting period for the statement to cut and to make adjustments for returns and such...who knows?? But I do like to see my points!!

+1, that is very likely what is going on here, and also to make sure that payments clear for the purchases....

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 16:09:02 GMT

I will give them the courtesy of waiting the 5 to 7 day period, like the rep mentioned. I'll even take a patience pill and give them a full 10 business days. However, if I don't get a response after that I will definitely send them an e-mail. Thanks for the advice to do that.

Re: AmEx slow to give the MR points...

pizzadude — Sun, 05 Feb 2012 16:09:48 GMT

@Anonymous wrote:
The promo when I apped for the Zync last October was 10K membership points if approved and after first purchase. I received the card in October and used it the same day. AmEx has applied all points from normal usage but not my 10K points from the offer. I phoned in December and was told they'd be added with next statement. Statement for Jan came and went and now just had Feb statement cut last week. I phoned yesterday and was told that they'd "look into" my request and get back to me in 5 to 7 days. Really? What's the big deal? Initially rep told me that the offer did not apply to me. I was like "ummm, yes it does." He checked again and then retracted that statement. I don't understand why all the funny business. I do my part, as the customer, by paying the bill every month in full. Although I have no plans on using the points anytime soon, why can't AmEx just do their part and give me the points when they're supposed to? (Who doesn't like logging into their account and seeing a zillion points!!--I'm over emphasizing but you get my drift.) I try to avoid contacting any of my cc's with frivolous questions simply because I try to keep myself off the radar. I suppose what it boils down to is that I'm peeved that I have to hound AmEx for something that should have been automatically been applied to my account. Clearly MR points are an insignificant issue to take up with AmEx, considering other issues that could go wrong, but given the fact that it is such a minor issue I guess I expected a little more from AmEx.

Sorry, I just re~read the OP's offer - yeah they should most definately have given you the points a long time ago, if all you had to do to qualify for them was make a purchase. I would send them an email and follow up with another call as well.

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 16:11:13 GMT

Perhaps it is an instance of YMMV. I recently upgraded from Green to Platinum and the offer was 25000 MR points with first purchase. Made the first purchase and a few days later the points showed up. It wasn't even the end of the billing cycle. They usually state that the points may take 6-8 weeks to credit but clearly that time has elapsed. Try shooting them an email.

Re: AmEx slow to give the MR points...

CS800 — Sun, 05 Feb 2012 16:11:51 GMT

Still waiting on my mr points on my platinum for usage. Should have gotten outlast December

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 19:59:42 GMT

That's weird. I got the same promotion on my zync last June but when July (1st) statement came and went without my bonus points listed I wrote then online and asked why they weren't credited. They wrote back they would credit them and two days later they showed up. hopefully they fix you up soon.

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 21:12:28 GMT

Send them a SM asking them for the points. I did and got 50K points within 6 hours.

Re: AmEx slow to give the MR points...

JustMe77 — Sun, 05 Feb 2012 22:34:13 GMT

I opened my Zync card in December. My 10,000 points have been pending since I opened the card. I just paid my first statement, and imagine that once I get my second statement, I'll be able to actually use the points.

Re: AmEx slow to give the MR points...

Anonymous — Sun, 05 Feb 2012 23:08:09 GMT

I have the same complaint. MR points pend too long with AMEX. I never have problems with AMEX posting my Hilton points.

Re: AmEx slow to give the MR points...

boomhower — Mon, 06 Feb 2012 01:12:52 GMT

Bonus points for signing up usually post very quickly but regular usage points typically lag two months.

Re: AmEx slow to give the MR points...

Anonymous — Wed, 08 Feb 2012 18:45:04 GMT

Update: The points were posted to my account on Tuesday. Good job AmEx. I am a happy customer again!

Re: AmEx slow to give the MR points...

Anonymous — Wed, 08 Feb 2012 20:44:29 GMT

Glad it worked out for you!

Re: AmEx slow to give the MR points...

pizzadude — Wed, 08 Feb 2012 20:53:30 GMT

@Anonymous wrote:
Update: The points were posted to my account on Tuesday. Good job AmEx. I am a happy customer again!

Great ! I'm glad that they were able to get it done for you ( finally ) !

Re: AmEx slow to give the MR points...

Walt_K — Wed, 08 Feb 2012 21:32:05 GMT

@Anonymous wrote:
Update: The points were posted to my account on Tuesday. Good job AmEx. I am a happy customer again!

Glad you got this taken care of. FYI in case you ever have a similar issue, or for anyone else reading, I've found sending the message to the social networking people works much better and faster than contacting the normal CSRs for things like this. I don't know why that is, but I imagine those on the side of facebook/twitter, etc. are concerned with making sure the promotions are running smoothly. In the secure message center, select social media inquiry as your topic and send the message that way.

Re: AmEx slow to give the MR points...

haulingthescoreup — Thu, 09 Feb 2012 03:40:15 GMT

@Walt_K wrote:
@Anonymous wrote:
Update: The points were posted to my account on Tuesday. Good job AmEx. I am a happy customer again!
Glad you got this taken care of. FYI in case you ever have a similar issue, or for anyone else reading, I've found sending the message to the social networking people works much better and faster than contacting the normal CSRs for things like this. I don't know why that is, but I imagine those on the side of facebook/twitter, etc. are concerned with making sure the promotions are running smoothly. In the secure message center, select social media inquiry as your topic and send the message that way.

Excellent idea! They're probably pretty motivated to satisfy the unhappy customer complaints that are there are all to view.