topic Re: Amex charged me for first year annual in Credit Cards

Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 19:48:35 GMT

So I just got my first statement on my green card from amex and it has a $95 annual in it. I called the rep and she told me that in the agreement I have, it says I should pay $95 for my first year. She put in a complaint to the complaint department or something and she said I would receive a letter in the mail stating what actions were going to be taken.

When I got approved it was a pretty good day, today, I'm not that exciting about being part of the "amex family"

Re: Amex charged me for first year annual

pizzadude — Wed, 04 Apr 2012 20:14:57 GMT

Did you apply with the first year AF waived, or just through the regular application ?

Re: Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 20:17:40 GMT

+1 Unless you applied with an offer for the 1st year waived, you are on the hook.

Re: Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 20:34:12 GMT

I applied through the americanexpress.com website. It says in big letters, $0 INTRODUCTORY ANNUAL FEE FOR THE FIRST YEAR

Re: Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 20:40:12 GMT

Legitimate gripe then i'd say.

Re: Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 20:48:14 GMT

Yeah... I'm just a bit disappointed I guess.

Re: Amex charged me for first year annual

Walt_K — Wed, 04 Apr 2012 20:54:48 GMT

I'd be shocked if they don't fix it. This happened to someone else recently with the Green card. Not sure why they are having this issue.

ETA: See here http://ficoforums.myfico.com/t5/Credit-Cards/AMEX-Just-Hit-Me-with-Annual-Fee/m-p/1290811/highlight/true#M359197

Not sure if ctb ever got it credited. Try a secure message. I wonder if they are occasionally changing the offer on their page? Weird that they would keep having this issue.

Re: Amex charged me for first year annual

clocktick — Wed, 04 Apr 2012 20:58:26 GMT

I would call again and talk with someone else. I would tell them it's right on their site and still there and it's the same place I applied. I wouldn't give up just yet and I wouldn't take the wait and see approach yet either. Please let us know what happens.

Re: Amex charged me for first year annual

Anonymous — Wed, 04 Apr 2012 21:27:48 GMT

I tried the secured email and they got back to me stating the samething.

Re: Amex charged me for first year annual

Anonymous — Thu, 05 Apr 2012 17:54:02 GMT

Well good news, they are going to credit me back the $95 annual fee.

It hasn't fully processed yet but it said through secured message that I would get it back.

The message they first sent said something like, if you could give us a confirmation code or an offer code that describes where it states you would get the first year waived we could get it back for you blah blah.

Then I literally replied that it's on their website, I linked the green card offer and said, it's in big letters $0 INTRODUCTORY ANNUAL FEE FOR THE FIRST YEAR.

They replied stating I would get the annual fee back.

I'm happy to get it back but at the sametime I'm a bit disappointed that I had to jump through hoops to point out, "it's on your website"

Re: Amex charged me for first year annual

Anonymous — Thu, 05 Apr 2012 17:56:46 GMT

Yup, same thing happened to me. I had to jump though some hoops to get it credited though (i.e. phone calls with supervisors).

Re: Amex charged me for first year annual

Anonymous — Thu, 05 Apr 2012 18:02:09 GMT

At least you got it back, had it been... say... Capital One, they would have found a way to charge you extra for making them even dispute waiving the fee.

Re: Amex charged me for first year annual

Anonymous — Thu, 05 Apr 2012 18:48:35 GMT

@Anonymous wrote:
At least you got it back, had it been... say... Capital One, they would have found a way to charge you extra for making them even dispute waiving the fee.

They would charge you for the call to dispute the AF. And then they would still charge you the AF anyways.

Re: Amex charged me for first year annual

fused — Thu, 05 Apr 2012 22:01:21 GMT

That's highway robbery.

Re: Amex charged me for first year annual

Anonymous — Thu, 05 Apr 2012 22:32:41 GMT

I don't really understand why things like this happen.