topic Re: Preferring Chase Over Amex in Credit Cards

Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:33:54 GMT

I called Chase today to ask what is the max I can charge on CSP. The rep opened my account info and said I can charge up to 100K if I pif by the end of the month. I told her this was no problem and she proceeded to ask if there was anything else I can be helped with. Very nice and easily understandable.

It seems everytime I call Chase I get an American in Orlando, FL very excited to help but with Amex I get thick accents. Theres also some confusion going on. I was recently approved for a revolver from them. Was told it will be overnighted. Its now been 6 days so I call to ask what happened to the card. They tell me they do not see it in the system and I should call another number. I know im approved because they had to call to verify my identity. On the call they said I was appoved. Add in the beeping of the Amex recording line and it gets quite annoying (IMO). $95 for CSP vs $2500 for Cent and the customer service is the exact opposite you would think it is. Somethings wrong here. I cant imagine the CS on palladium.

Re: Preferring Chase Over Amex

webhopper — Thu, 12 Apr 2012 23:37:56 GMT

Chase can be very friendly, I believe most of their call centers cater to US customers and the CSRs for CSP are a higher tier than for the slate. I've actually never talked much to the amex reps. Although I called the number on the back of my card when I was calling to add an additional cardmember. The CSR I got informed me that I ended up in the wrong dept for the zync ( which I thought was odd cause I called the number on my card ). That was my only real dealing with amex.

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:35:27 GMT

@webhopper wrote:
Chase can be very friendly, I believe most of their call centers cater to US customers and the CSRs for CSP are a higher tier than for the slate.

This benefit alone (IMO) is well worth the AF.

Re: Preferring Chase Over Amex

webhopper — Thu, 12 Apr 2012 23:43:20 GMT

I'm a chase fan but my chase card is SD now with 0 balance due to them closing my account suddenly without warning. Typo while paying a bill from mobile device caused their computer to hate me. They reopened my account but I'm still smarting from that.

Re: Preferring Chase Over Amex

mxp114 — Thu, 12 Apr 2012 23:49:17 GMT

Both The Platinum Card and The Centurion Card have cardmember services reps in FL, never had an issue with them. Tbh your thread seems more like a chance to mention your $100k limit than anything else

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:54:36 GMT

@mxp114 wrote:
Both The Platinum Card and The Centurion Card have cardmember services reps in FL, never had an issue with them. Tbh your thread seems more like a chance to mention your $100k limit than anything else

YES!

Haha not bragging, just amazed sigs go that high if your able to pif. So not really a limit, just an ability to charge.

On a serious note, I never seem to get an American from American Express. Wrong time of day to call? Is it because I hit 0 when I call in after entering my number?

Re: Preferring Chase Over Amex

webhopper — Thu, 12 Apr 2012 23:55:49 GMT

0 = Peggy?

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:56:02 GMT

I have a lowly Amex zync, and I've talked with Amex 5-6x and I've spoke to an American which was very easy to understand. I've heard people say they have spoke to outsourced call center wi Amex but I have never experienced it yet. I love there CS so far every time I've called

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:56:27 GMT

@webhopper wrote:
0 = Peggy?

Lol no. #0 on the phone's number pad to get a rep on without going through the entire menu.

Re: Preferring Chase Over Amex

mxp114 — Thu, 12 Apr 2012 23:56:55 GMT

Are you calling the number on the back of your card? The 877 Centurion one? That should always direct you to Florida center which exclusively manages Plat/Cent. Yeah $100k is high, I never called to ask mine but would never need that much lol

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:57:06 GMT

@Anonymous wrote:
I have a lowly Amex zync, and I've talked with Amex 5-6x and I've spoke to an American which was very easy to understand. I've heard people say they have spoke to outsourced call center wi Amex but I have never experienced it yet. I love there CS so far every time I've called

Do you hit #0 when you call in or go through the menu? Im thinking this might be why.

Re: Preferring Chase Over Amex

afbar1114 — Thu, 12 Apr 2012 23:58:13 GMT

i want CSP at some point along with freedom for thier super combo.... rethinking all my cards now....is having the PRgold worth it? does one really get more then ZYNC?

Re: Preferring Chase Over Amex

webhopper — Thu, 12 Apr 2012 23:58:21 GMT

Its possible that they think you are an eastern Asian business professional as a lot of emerging economies have new affluent generations of business pros

Re: Preferring Chase Over Amex

Anonymous — Thu, 12 Apr 2012 23:59:53 GMT

@mxp114 wrote:
Are you calling the number on the back of your card? The 877 Centurion one? That should always direct you to Florida center which exclusively manages Plat/Cent. Yeah $100k is high, I never called to ask mine but would never need that much lol

877-877-0987. It rang busy then someone I couldnt really understand picked up. Possibly it was transfered or something. I rarely call these companies so I dont have a huge experience with CS.

Re: Preferring Chase Over Amex

Anonymous — Fri, 13 Apr 2012 00:02:22 GMT

Over the CS, I do prefer Chase for the UR structure also. I dont know, maybe its just me. I wish they offered a lounge offering sapphire.

Re: Preferring Chase Over Amex

Anonymous — Fri, 13 Apr 2012 00:02:38 GMT

Pretty surei called the number on the back of the card, it was always between 8-4, although I'm not sure if the timeframe has anything to do with it

Re: Preferring Chase Over Amex

webhopper — Fri, 13 Apr 2012 00:09:10 GMT

I called on the weekend for identity verification and reached an outsourced call center that was unable to assist me with identityverification

Re: Preferring Chase Over Amex

afbar1114 — Fri, 13 Apr 2012 00:11:54 GMT

@Anonymous wrote:
@Anonymous wrote:
I have a lowly Amex zync, and I've talked with Amex 5-6x and I've spoke to an American which was very easy to understand. I've heard people say they have spoke to outsourced call center wi Amex but I have never experienced it yet. I love there CS so far every time I've called
Do you hit #0 when you call in or go through the menu? Im thinking this might be why.

so if i hit #0 its bad ? should i go through menus?

Re: Preferring Chase Over Amex

Anonymous — Fri, 13 Apr 2012 00:15:42 GMT

@afbar1114 wrote:
@Anonymous wrote:
@Anonymous wrote:
I have a lowly Amex zync, and I've talked with Amex 5-6x and I've spoke to an American which was very easy to understand. I've heard people say they have spoke to outsourced call center wi Amex but I have never experienced it yet. I love there CS so far every time I've called
Do you hit #0 when you call in or go through the menu? Im thinking this might be why.
so if i hit #0 its bad ? should i go through menus?

Its not bad. Im just wondering if thats why im getting transfered out.

Re: Preferring Chase Over Amex

Anonymous — Fri, 13 Apr 2012 00:19:45 GMT

@Anonymous wrote:
Over the CS, I do prefer Chase for the UR structure also. I dont know, maybe its just me. I wish they offered a lounge offering sapphire.

You don't even need to ask me what I think of Chase and their products.

But I'm sure that if Sapphire included lounge access, the AF would rocket up.

I'm keeping my fingers crossed though. Having a CSP, Freedom, and checking combo would be unstoppable.