topic Re: HSBC reporting balance on closed account in Credit Cards

HSBC reporting balance on closed account

Anonymous — Fri, 13 Apr 2012 18:10:01 GMT

I had an Orchard Bank card that I closed a few months ago but here is still a balance reporting ($129)...I've paid the card in full but for some reason HSBC hasn't updated the new balance to the CBs.

Should I dispute the amount via EQ, EX & TU or just call HSBC and ask them to update their records?

Thanks!!!!

Re: HSBC reporting balance on closed account

tcbofade — Fri, 13 Apr 2012 18:41:50 GMT

Technically, you should probably call HSBC.

Realistically, you'll probably end up disputing the erroneous information with all three CRA's.

Re: HSBC reporting balance on closed account

Anonymous — Fri, 13 Apr 2012 20:19:24 GMT

@tcbofade wrote:
Technically, you should probably call HSBC.

Realistically, you'll probably end up disputing the erroneous information with all three CRA's.

When you call HSBC or message them you'll get the scripted HSBC reports account monthly to the CRA's please allow 30-60 days for the accounts to update, thank you for your business we value you as a customer blah blah blah.

Re: HSBC reporting balance on closed account

Anonymous — Fri, 13 Apr 2012 20:49:46 GMT

I'd caution you to not jump to a dispute immediately if you can wait it out for a month or two... word of warning: if it's a positive trade line and you dispute it just to get an updated balance, there is a considerable chance they just won't respond and you will end up with the tradeline disupted, never to show up again.

Good luck!

Re: HSBC reporting balance on closed account

kjm79 — Fri, 13 Apr 2012 22:12:30 GMT

5 months after closing my HSBC account (PIF right before I closed it) it was still reporting a balance and as open. I called HSBC, and got the same script language as a previous post. I waited another 2 months and still nothing. I ended up having to dispute that the account was closed by me and the balance was zero. Fixed in a week. I think HSBC doesn't care about the accounts once their closed.

Re: HSBC reporting balance on closed account

Anonymous — Fri, 13 Apr 2012 22:50:50 GMT

Call thecredit analyst line and see if they can update, they were able to help me on a similar situation last year