topic Re: Navy Federal - cumbersome website? in Credit Cards

Navy Federal - cumbersome website?

DaveSignal — Fri, 11 May 2012 02:36:13 GMT

So I just started using the Navy Federal Credit Union website today to try to manage my credit card and see if I wanted to look at / open any other NFCU accounts. Is it just me, or does anyone else think that the NFCU website is awful? Maybe I need to give it some time to get used to, but the USAA webpage is clearly leaps and bounds ahead in terms of accessibilty and ease-of-use.

Re: Navy Federal - cumbersome website?

TATATA — Fri, 11 May 2012 03:08:19 GMT

@DaveSignal wrote:
So I just started using the Navy Federal Credit Union website today to try to manage my credit card and see if I wanted to look at / open any other NFCU accounts. Is it just me, or does anyone else think that the NFCU website is awful? Maybe I need to give it some time to get used to, but the USAA webpage is clearly leaps and bounds ahead in terms of accessibilty and ease-of-use.

I think it is VERY easy to navigate/use. User-friendly. Nothing complicated. Give it sometime.

Re: Navy Federal - cumbersome website?

score_building — Fri, 11 May 2012 04:49:15 GMT

@TATATA wrote:
@DaveSignal wrote:
So I just started using the Navy Federal Credit Union website today to try to manage my credit card and see if I wanted to look at / open any other NFCU accounts. Is it just me, or does anyone else think that the NFCU website is awful? Maybe I need to give it some time to get used to, but the USAA webpage is clearly leaps and bounds ahead in terms of accessibilty and ease-of-use.
I think it is VERY easy to navigate/use. User-friendly. Nothing complicated. Give it sometime.

Re: Navy Federal - cumbersome website?

laz98 — Fri, 11 May 2012 05:12:21 GMT

I don't think it's hard to use, but I don't particularly care for it, either.

Re: Navy Federal - cumbersome website?

Revelate — Fri, 11 May 2012 05:38:33 GMT

@DaveSignal wrote:
So I just started using the Navy Federal Credit Union website today to try to manage my credit card and see if I wanted to look at / open any other NFCU accounts. Is it just me, or does anyone else think that the NFCU website is awful? Maybe I need to give it some time to get used to, but the USAA webpage is clearly leaps and bounds ahead in terms of accessibilty and ease-of-use.

Most CU's tend to be like this in comparison to the national bank websites vis a vis BOFA, USAA, Amex, etc ad naseum.

NFCU is probably the largest CU by assets though, I would've hoped theirs would've been close if not on par, but I'm not surprised to hear that it's not. I think a lot is simply what you're used to, and FWIW I'm pleased by the USAA interface as well even as a long-time BOFA online banking customer whose website is legitimately excellent compared to virtually everyone else's.

Re: Navy Federal - cumbersome website?

score_building — Fri, 11 May 2012 06:54:09 GMT

have USAA and boa and prefer USAA between the two, boa is good but I don't get all excited over it.

I know a lot of folks love boa...it sorta boils down to personal preference and what you are used to.

Re: Navy Federal - cumbersome website?

Anonymous — Fri, 11 May 2012 07:32:54 GMT

Yes remember CU are really non profit so to speak so they dont spend money where they don't need to, I think the site is simple and easy to use but yes it dosn't have all the bells and whisles the onther sites have.

Re: Navy Federal - cumbersome website?

DaveSignal — Fri, 11 May 2012 11:01:51 GMT

@TATATA wrote:
I think it is VERY easy to navigate/use. User-friendly. Nothing complicated. Give it sometime.

I must be logging in to the wrong section then? My URL is https://myaccountsaws.navyfcu.org/nfoaa/main when on the main accounts page. Is this the correct website?

The site I am going to has many problems.... following is a small amount of the issues:

1. I have to fill in THREE boxes with various numbers from within a pull-down tab (which goes away if I move the mouse) just to login.

2. Different pages (such as the member mall) have entirely different page layouts, button placement, and graphics. Even the member mall is completely unlike the Rewards page which is completely unlike the "My Accounts" page.

3. The Bill Pay is different from Transfers is different from paying your credit card bill?

4. There is no obvious way to set up a recurring payment for the minimum due or statement balance.

5. Simple things like paying a bill is only available through a long pull-down menu.

6. When I go to the accounts page I have to open an entirely different section to see my non-NFCU accounts. And then have to open an entirely different section from that to transfer funds.

If we are both using the same site, and you think this is VERY easy to use/navigate, you should really try USAA.

Re: Navy Federal - cumbersome website?

Anonymous — Fri, 11 May 2012 11:57:21 GMT

@DaveSignal wrote:
@TATATA wrote:
I think it is VERY easy to navigate/use. User-friendly. Nothing complicated. Give it sometime.
I must be logging in to the wrong section then? My URL is https://myaccountsaws.navyfcu.org/nfoaa/main when on the main accounts page. Is this the correct website?
The site I am going to has many problems.... following is a small amount of the issues:

1. I have to fill in THREE boxes with various numbers from within a pull-down tab (which goes away if I move the mouse) just to login.

Not sure what pull down tab you are using or why. https://www.navyfederal.org/ and the cursor defaults to the first place you type, then hit tab, then after your pin it auto cycles to your password, and you hit enter. Don't even need a mouse?

Re: Navy Federal - cumbersome website?

webhopper — Fri, 11 May 2012 14:44:58 GMT

For me, its easy to use... After the external accounts were set up via snail mail authorization code, I can pay both my Visa and my auto loan very easily via external transfer. I love it! There are no frills at all, and the statement is very plain. but all my account balances can be seen easy at the accounts page.

Re: Navy Federal - cumbersome website?

Adalen — Fri, 11 May 2012 14:55:32 GMT

USAA is the only non-CU I have ever banked with and even then, they act just like a CU. Anyway, none of my CU websites are faaantastic by any means but I'm OK with that. As long as I can see my money, I'm OK with that. Out of all my CUs, Navy is probably second to last in the "cute UI" category.

Re: Navy Federal - cumbersome website?

DaveSignal — Fri, 11 May 2012 17:45:56 GMT

@Adalen wrote:
Out of all my CUs, Navy is probably second to last in the "cute UI" category.

Yes, I notice. Its ok. I can just manage my NFCU card from my accounts page on USAA's website. I just thought that a great Credit Union with awesome phone customer support, fantastic rewards cards, and great benefits toward members would employ someone who knows how to make a website.