topic Re: Another card bites the Dust in Credit Cards

Another card bites the Dust

jamesdwi — Tue, 22 May 2012 16:04:29 GMT

Noticed my BestBuy Reward Zone master card had a $59 balance on it today, looked at recent activity couldn’t really explain it had to look at the most recent statement where they had hid it in the totals statement “Card Fees: $59”, while looking for the fees I also noticed that my APR went up So I called the Customer Service and got “Peggy” I guess it’s really official CapOne really does own the account. When they asked why I wanted to close my account I said the increase in interest rate and the annual fee, he tried to transfer me to account retention department but he came back in a minute later saying the department must be closed or extremely busy, it was 9:30 am central time and the corporate address is in IL, which is the same time zone they were open and just extremely busy, seems that the CapOne customer service is out doing themselves and losing customers hand over fist. And the agent didn’t even try on his own to keep me as a customer, dropping the fee I would of thought about staying and a CLI would all but guaranteed me staying as a customer.

After 2 years of faithful on time payments and very heavy use at times up to and including using 2x of my CL in a single month with multiple payments every month for months on end, since I got my AMEX cards and Chase freedom the card sits mostly in the sock drawer except for a few trips to restaurants in the restaurant reward zone program every month or so. No late payments on any credit card accounts in the last 4+ years they still don’t value me as a customer with a CLI, only had one in the last 2 years from 300 to 600. I guess I am not there targeted demographic, I don’t rack up enough fee’s or allow them to charge me 25% interest on my purchases. And because the reward zone program is not directly linked to my reward points, I can choose to use whenever I want.

So now they get to sit on my CR report in perfect shape for the next 10 years building my score. Perhaps in a year or two I may shop at BestBuy again, if they don’t end up like Circuit City by then. At that point they should be begging me to take the “Store card” something they should already be upgrading if they cared about BestBuy sales.

Another card bites the Dust: AMEX blue 6k, Amex Zync NPSL, Chase Freedom 3k, Walmart 1k, Target (don’t ask)

Sock drawer: Citi Home Depot: 4k , Tiger Direct preferred 4k, Amazon store card 2.2k, Capone 2k, Capone rewards 750, and a few other store cards

TL’s closed this year with perfect payment History: Auto Loan, HSBC Sears, Rewardzone MC.

Re: Another card bites the Dust

TNTransplant — Tue, 22 May 2012 16:17:48 GMT

Good for you.

With your current cards, you didn't need it anyway.

Re: Another card bites the Dust

Anonymous — Tue, 22 May 2012 19:06:36 GMT

If you ever want something from Best Buy again and take advantage of their 0%, be sure to ask for the store card and not the MC card. The store card will have no AF, still have high interest, but you can use it for the 0% offer. I will probably one day buy something big from Best Buy, but when I fill out the app I will ask specifically for the store card and if they try to give me more I will walk. Hell I will even try to dispute the hard pull that results from it, my argument will be that they tried to force upon me a card that I did not apply for. Not sure how that will work out, but Cap1 will get no AF from me.

Re: Another card bites the Dust

Anonymous — Tue, 22 May 2012 19:12:52 GMT

I say good riddance to Cap1!

I just closed two accounts with them for the same reason (not waiving AF), but my AF was only $19!

Re: Another card bites the Dust

bichonmom — Tue, 22 May 2012 19:21:28 GMT

I just really question their CS. Seriously. They *are* losing customers. For every one post on this forum, there are probably many more who don't post. Maybe their CEO ought to read the myFICO forum!

Re: Another card bites the Dust

pipeguy — Tue, 22 May 2012 19:25:06 GMT

@jamesdwi wrote:
...

After 2 years of faithful on time payments and very heavy use at times up to and including using 2x of my CL in a single month with multiple payments every month for months on end, since I got my AMEX cards and Chase freedom the card sits mostly in the sock drawer except for a few trips to restaurants in the restaurant reward zone program every month or so. No late payments on any credit card accounts in the last 4+ years they still don’t value me as a customer with a CLI, only had one in the last 2 years from 300 to 600. I guess I am not there targeted demographic, I don’t rack up enough fee’s or allow them to charge me 25% interest on my purchases. And because the reward zone program is not directly linked to my reward points, I can choose to use whenever I want.

You were not using the card anyway and to the issuer you no longer show "heavy usage" so both sides of this issue decided they had out grown each other, card closed no big deal for either side IMO - especially for a very "basic" card.

Re: Another card bites the Dust

clocktick — Tue, 22 May 2012 19:33:37 GMT

^^^

Agreed. It's our right to close any card we want to whether or not they waive an AF. I never expect it, just hope it (kind of like hoping for a SP CLI vs. a HP). I'm willing to bet they receive several calls per day from people not wanting to pay the AF. I wonder what their customer loss vs. new customer rate is - that would be interesting. I really don't see what the big deal is - it's in their terms and conditions when we apply.

Re: Another card bites the Dust

Anonymous — Tue, 22 May 2012 19:42:48 GMT

@clocktick wrote:
^^^
Agreed. It's our right to close any card we want to whether or not they waive an AF. I never expect it, just hope it (kind of like hoping for a SP CLI vs. a HP). I'm willing to bet they receive several calls per day from people not wanting to pay the AF. I wonder what their customer loss vs. new customer rate is - that would be interesting. I really don't see what the big deal is - it's in their terms and conditions when we apply.

My biggest thing was that I called months in advance and they said they couldn't waive it now, but when it was charged they would waive it if I called back. Then I call back and they say nope sorry, and I say well I'm not. GOODBYE!

It's just poor business practice, IMO, that they'd rather lose two accounts than waive a $19 fee that they have to waive anyway now that I cancelled the account. It makes no sense to me.

Re: Another card bites the Dust

Anonymous — Tue, 22 May 2012 19:58:33 GMT

FSU12,

I cannot argue with your logic. Last year I was going to close my Cap1 rewards account, it had sat at 750 for years. Then they suddenly jumped it to 3750 the same month they billed me the AF. So I kept it. When they gave me the CLI it became my highest CL, so I paid the $39. This year my Cap1 MC Plat is on the chopping block when the AF comes due, if they do not give me another massive increase that card is so gone. I am not sure I can even justify keeping either of the cards anymore. I do not see either card surpassing my new high CL from Citi. Rewards, I will pay the AF at least one more time. Even though the card has been put in the SD now. Plat is waiting for the axe to fall and I am sharpening it the whole summer

Re: Another card bites the Dust

lithium78 — Tue, 22 May 2012 20:10:54 GMT

I closed my BBRZ MC yesterday after they declined to waive the $59 annual fee. I rarely used the card anyway, since I have prime cards now, so it's no big loss. It was my lowest limit ($900) and it hadn't grown in a couple of years. It's nice to have the option to dump them.

Re: Another card bites the Dust

lolabelle — Tue, 22 May 2012 20:13:49 GMT

@bichonmom wrote:
I just really question their CS. Seriously. They *are* losing customers. For every one post on this forum, there are probably many more who don't post. Maybe their CEO ought to read the myFICO forum!

I'm wondering if they actually have any authority to do anything. I called them the other day to see if I could do a balance transfer. They offered me 19.99%. Really? I was wanting to do a transfer from a 9.99% card.

They had nothing to offer me. It's perplexing, to say the least.

Re: Another card bites the Dust

Mike360 — Tue, 22 May 2012 20:16:40 GMT

I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

Re: Another card bites the Dust

Anonymous — Tue, 22 May 2012 22:48:16 GMT

@clocktick wrote:
^^^
Agreed. It's our right to close any card we want to whether or not they waive an AF. I never expect it, just hope it (kind of like hoping for a SP CLI vs. a HP). I'm willing to bet they receive several calls per day from people not wanting to pay the AF. I wonder what their customer loss vs. new customer rate is - that would be interesting. I really don't see what the big deal is - it's in their terms and conditions when we apply.

Several.calls per day? They have millions of customers and how many more new accts with hsbc...it is sure more than just several per day. Thousands per day would be a closer bet i would think.

Re: Another card bites the Dust

LS2982 — Tue, 22 May 2012 23:57:45 GMT

@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

I agree, you cant beat the 0% financing!

Re: Another card bites the Dust

clocktick — Wed, 23 May 2012 00:44:06 GMT

@Anonymous wrote:
@clocktick wrote:
^^^
Agreed. It's our right to close any card we want to whether or not they waive an AF. I never expect it, just hope it (kind of like hoping for a SP CLI vs. a HP). I'm willing to bet they receive several calls per day from people not wanting to pay the AF. I wonder what their customer loss vs. new customer rate is - that would be interesting. I really don't see what the big deal is - it's in their terms and conditions when we apply.
Several.calls per day? They have millions of customers and how many more new accts with hsbc...it is sure more than just several per day. Thousands per day would be a closer bet i would think.

I meant, per customer service rep.

Re: Another card bites the Dust

pipeguy — Wed, 23 May 2012 01:14:23 GMT

@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

+1 yup....

Re: Another card bites the Dust

lithium78 — Wed, 23 May 2012 02:41:48 GMT

@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.

Re: Another card bites the Dust

pipeguy — Wed, 23 May 2012 03:05:06 GMT

@lithium78 wrote:
@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.

Why does AmEx get a pass?

Re: Another card bites the Dust

aussiesareforever — Wed, 23 May 2012 11:58:21 GMT

@pipeguy wrote:
@lithium78 wrote:
@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.
Why does AmEx get a pass?

Good question

Re: Another card bites the Dust

lithium78 — Wed, 23 May 2012 16:54:10 GMT

@pipeguy wrote:
@lithium78 wrote:
@Mike360 wrote:
I don't get the hate on fees all the time. You knew of the fees when you opened the account. The best buy card is a great card if you get the store card with no fees and good limits. Sorry to hear you got the crappy version.

Fees are fine when you have scores in the 500s and you have to take what you can get. When your scores improve and you have options, there's really very little reason to ever pay an AF unless it's an AMEX. I prefer my credit cards to pay me for their business instead of the other way around.
Why does AmEx get a pass?

Because their rewards are very generous and more than pay for the AF if you use the card a lot.