topic Re: Military STAR - Experian updates in Credit Cards

Military STAR - Experian updates

DaveSignal — Sat, 12 May 2012 19:55:59 GMT

My Military STAR card has not updated on my experian reports since November of 2011. It is still showing a balance of near $2000, even though my current statement balance is $400 and the account will be at $0 for the next statement date. Equifax and Transunion have shown updates for every month since the account was opened. Did Military STAR stop reporting to Experian? Does anyone else have this issue? I sent a chat message to AAFES asking to update my experian report and they said that my request was forwarded to the appropriate department and that I should wait 5 days. That was 10 days ago.

Re: Military STAR - Experian updates

Anonymous — Sun, 13 May 2012 00:37:41 GMT

I am also having the same issue. It has not updated my experian report since November. I assume that they are not reporting to experian anymore. If AAFES does not reply, you may need to dispute the balance. This will force them to update it, however, i would wait until the balance is 0.00.

Re: Military STAR - Experian updates

DaveSignal — Sun, 13 May 2012 03:32:37 GMT

Thanks. USAA lets me do electronic disputes for Experian, so I will do that if they don't report the next statement.

Re: Military STAR - Experian updates

Anonymous — Sun, 13 May 2012 03:47:09 GMT

Im having the same issue mine hasnt reported either to EX Im trying to do a dispute now to update it

Re: Military STAR - Experian updates

Anonymous — Mon, 14 May 2012 06:28:37 GMT

@DaveSignal wrote:
My Military STAR card has not updated on my experian reports since November of 2011. It is still showing a balance of near $2000, even though my current statement balance is $400 and the account will be at $0 for the next statement date. Equifax and Transunion have shown updates for every month since the account was opened. Did Military STAR stop reporting to Experian? Does anyone else have this issue? I sent a chat message to AAFES asking to update my experian report and they said that my request was forwarded to the appropriate department and that I should wait 5 days. That was 10 days ago.

Wow it's uncanny how mine is almost identical to your exact situation. Month and ammount included, I just paid mine off and got online to use their online Chat feature then they gave me this email address to send in my dispute, I said I don't really have a dispute that just sounds so negative I just wanted them to update my zero balance and explained to them they havent updated it until last November? They replied to send in my DISPUTE here, Still waiting fingers crossed I'm going to send it once a week until it's corrected!

creditdisputes@AAFES.com

Good Luck!!

Please keep us updates as I will also!

Re: Military STAR - Experian updates

kjm79 — Mon, 14 May 2012 19:55:03 GMT

After reading this I went and check mine and my DH's MilStar on USAA CMS. Mine stopped reporting back in Sept with a zero balance and lower than current CL. DH's stopped in Nov with a zero balance and lower than current CL. Looks like I'm contacting them as well.

Thanks for pointing this out! Side note - It's reporting fine on EQ and TU for both of us. Prior to the last reporting in Sept for me, I did notice that it hadn't reported in a few months all 3. I had a balance and paid it off. After paying it off they increased my limit. I made a small purchase and when the next statement cut it reported fine. I paid it off in Aug and got hte zero balance in Sept. I recevied another CLI in December and it looks like EX hasn't updated since last reporting in Sept. Weird.

Re: Military STAR - Experian updates

Anonymous — Tue, 15 May 2012 17:02:06 GMT

Wow. Mine hasn't updated since Nov 2011 either. Anyone have any info on this yet? Are they still reporting to EX?

Re: Military STAR - Experian updates

Anonymous — Sat, 19 May 2012 03:18:17 GMT

@Anonymous wrote:
Wow. Mine hasn't updated since Nov 2011 either. Anyone have any info on this yet? Are they still reporting to EX?

I still haven't received any updates but I'm sending them the same email every two days I'm just going to keep doing that until they reply or update my account I say everyone keep doing it so we can get them to open their eyes!

Re: Military STAR - Experian updates

Anonymous — Sat, 19 May 2012 08:03:26 GMT

I finally got mine to update after I made a purchase I had paid it off back in January and that was the last time it updated

Re: Military STAR - Experian updates

DaveSignal — Sun, 20 May 2012 17:19:59 GMT

Yesterday, I disputed the military star tradeline which has reported positively the entire time I have had it open. The card, however, hasn't sent any updates to experian since November of 2011. Therefore, my balance is showing close to $2000 (nearing 50% utilization) when my actual balance is $0. I tried the online chat for military star twice. Both times someone said that my request was forwarded to the appropriate department and that it should be updated within a few days. But it is more than a few days later and the card is not updating. I filed a dispute with experian.

I have previously been a proponent of disputing (including debt validation) tradelines in order to remove them. I have just recently been informed by moderators on the forums here that myFICO thinks that disputes are bad and only for inaccurate information. The military star balance is accurate on the date it was posted, November 2011. I think a dispute is warranted, however, because it is not "currently" accurate. I will update if any problems arise with aafes due to the dispute.

Re: Military STAR - Experian updates

DaveSignal — Mon, 21 May 2012 19:20:54 GMT

Update: The experian dispute, which I filed on-line, took a total of 1 day to resolve the military star issue. Experian balance is now showing the correct $0 and my experian score increased. Easy.

Re: Military STAR - Experian updates

Anonymous — Mon, 21 May 2012 19:23:46 GMT

@DaveSignal wrote:
Update: The experian dispute, which I filed on-line, took a total of 1 day to resolve the military star issue. Experian balance is now showing the correct $0 and my experian score increased. Easy.

I love happy endings

Re: Military STAR - Experian updates

Anonymous — Wed, 23 May 2012 05:11:50 GMT

Dang I may end up doing this too, wow only one day! Did you just go throught the Experian website?

Re: Military STAR - Experian updates

DaveSignal — Wed, 23 May 2012 10:51:41 GMT

@Anonymous wrote:
Dang I may end up doing this too, wow only one day! Did you just go throught the Experian website?

I followed some links on USAA's credit monitoring service, but yes, they linked to this section of the Experian website where I could file on-line disputes.

Re: Military STAR - Experian updates

Anonymous — Mon, 02 Jul 2012 16:16:49 GMT

Now STAR has not reported to any bureau since May 1st for me. Wonder what is going on? Anyone else having issues?

Re: Military STAR - Experian updates

CS800 — Mon, 02 Jul 2012 16:27:08 GMT

I normally buy something and that tends to solve my problem. Still annoying to always have to buy someting on it and hope it updates.

Re: Military STAR - Experian updates

Anonymous — Mon, 02 Jul 2012 17:20:12 GMT

Hi!

Quick question, Do y'all have the Chase Visa version or just the Military Star (gold) regular card?

I had this problem once before (I have the regular card) and I ended up having to dispute with credit burea for information to updated correctly.

Re: Military STAR - Experian updates

CS800 — Mon, 02 Jul 2012 17:29:07 GMT

'Store card' version

Re: Military STAR - Experian updates

Anonymous — Mon, 02 Jul 2012 18:31:45 GMT

Hmm... I followed a link on this thread to check if my Military Star Card was updating on my Experian CR. It seems it is! Lucky me. I am not sure if it matters, but I actually opened this account November 2011.. Who knows