topic Re: Cap1 CLI now SP? in Credit Cards

Cap1 CLI now SP?

Anonymous — Tue, 04 Sep 2012 18:29:50 GMT

Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more

Re: Cap1 CLI now SP?

bichonmom — Tue, 04 Sep 2012 18:38:19 GMT

@Anonymous wrote:
Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more

I'd take that with a mountain of salt! Cap 1 CSRs are notoriously known for giving erroneous and conflicting information. I speak from personal experience, in addition to the numerous posts of others' experiences.

Re: Cap1 CLI now SP?

Jlu — Tue, 04 Sep 2012 18:39:40 GMT

It's true. They would 3 CRA HP for CLI back a few months ago. My recent (last week) CLI request was a SP. Of course it was denied as usual - but SP nonetheless.

Re: Cap1 CLI now SP?

Anonymous — Tue, 04 Sep 2012 18:41:50 GMT

@bichonmom wrote:
@Anonymous wrote:
Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more

I'd take that with a mountain of salt! Cap 1 CSRs are notoriously known for giving erroneous and conflicting information. I speak from personal experience, in addition to the numerous posts of others' experiences.

I was thinking the same exact thing! Thats why I was a little shocked when they told me. I saved the chat so if it did end up being a HP they would remove it since I was told otherwise.

Re: Cap1 CLI now SP?

andre181 — Tue, 04 Sep 2012 18:50:37 GMT

As far as I know, Capital One's CLI have always been SP.

I know that I've never in my 5 years of business with them had a HP for a CLI, but that might have changed for a brief period.

Re: Cap1 CLI now SP?

Anonymous — Tue, 04 Sep 2012 18:53:13 GMT

@andre181 wrote:
As far as I know, Capital One's CLI have always been SP.

I know that I've never in my 5 years of business with them had a HP for a CLI, but that might have changed for a brief period.

They may have different requirements for different cards? I started with a builder and was upgraded to the Cash card. It was a HP when I requested a CLI back in January. IDK.... Cap1 is rather strange.

Re: Cap1 CLI now SP?

CS800 — Tue, 04 Sep 2012 19:23:35 GMT

I think they have always been SP since I have requested CLI on my card since I've had it now for 4 years and never got a HP. Of course I have always been denied a CLI but that's another story in itself.

Re: Cap1 CLI now SP?

ssghandless — Tue, 04 Sep 2012 19:30:01 GMT

What builder did you get? I was looking to move my builder up to Cash Rewards but I heard they will not do it without a HP?

Re: Cap1 CLI now SP?

CS800 — Tue, 04 Sep 2012 19:59:45 GMT

@ssghandless wrote:
What builder did you get? I was looking to move my builder up to Cash Rewards but I heard they will not do it without a HP?

I have the regular platinum with no rewards but an APR around 9.69 % I beleive, I have to check it.

I wanted to get the Green cash reward but was told on numerous occasions that it cannot be PC'ed.

Re: Cap1 CLI now SP?

p- — Tue, 04 Sep 2012 20:31:16 GMT

@Anonymous wrote:
Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more

Looks like what you said is technically correct, but I'd love to hear from anyone who actually got the increase with the soft pull. Looks like I'll be calling backdoor recon soon. Here's how my "chat" went:

Hi and welcome to our Capital One chat service! One of our Account Specialists will be right with you. Your chat may be monitored and recorded.

You are now chatting with Ruben

Ruben: Thank you for visiting Capital One. I'd be happy to help you with your account questions. Whom do I have the pleasure of chatting with today?
you: This is P
Ruben: Hello P.
Ruben: How may I assist you today?
you: I understand that Capital One is able to consider requests for credit limit increases with a soft pull, not resulting in a hard inquiry on credit report. Is this true?
Ruben: Yes, you are correct.
you: I would like to request a credit limit increase on my account ending in ****.
Ruben: Sure.
Ruben: Let me explain you about that.
Ruben: At unspecified times throughout the year, we periodically review accounts.
Ruben: Various factors, including keeping your account in good standing, are taken into account during this review.
Ruben: If you are approved for this increase, you will see it on your statement.
Ruben: However, if you wish I can go ahead and make a request for the credit limit increase in your account.
you: Great, please do make the request. Thanks.
Ruben: Let me pull up the account and check that for you.
Ruben: In order to access your account, please provide your name (exactly as it appears on your credit card), zip code, date of birth and last four digits of your Social Security number.
you: P ********
Ruben: I'd be happy to submit the request for a credit limit increase for you.
Ruben: One moment please while I review your account.
you: Thanks, standing by.
Ruben: You're welcome.
Ruben: P, I have submitted the request however your account is not eligible for a customer-initiated increase for today. Although we do not have an offer at this time, this does not mean that an offer may not become available in the future. We always try to find the best for our customers and I do know our company does a great job proactively reviewing accounts for better offers.
Ruben: You will receive a letter confirming this decision with the specific reason for this determination within 7-10 business days. Please continue to watch your statements to see if you are granted an approval through our reviews.
you: Thanks
Ruben: You're welcome.
Ruben: Is there anything else I can help you with today?
you: thats it, thanks
Ruben: You're welcome.
Ruben: If you need any assistance in future, please do not hesitate to contact us.
Ruben: Take care.
Ruben: Bye.

Re: Cap1 CLI now SP?

p- — Tue, 04 Sep 2012 20:34:23 GMT

Why yes, we do offer free cookies. Unfortunately, you are not eligible for a free cookie.

Oh... what are the eligibility criteria?

We appreciate your interest in our free cookies and use a variety of criteria to evaluate your eligibility. A letter will arrive in 7 to 10 days regarding your request for a cookie.

Alright... Has anyone actually ever received a free cookie?

Our free cookie program is very popular. Many people every day request a free cookie.

Nice.

Re: Cap1 CLI now SP?

p- — Tue, 04 Sep 2012 20:44:51 GMT

p- wrote:...Looks like I'll be calling backdoor recon soon....

Called the backdoor number. Rep said they don't do recons on CLI requests. Said that I should wait for the letter to arrive and read it. Wouldn't tell me anything else. Nice.

Re: Cap1 CLI now SP?

Jlu — Tue, 04 Sep 2012 20:47:50 GMT

@p- wrote:
Why yes, we do offer free cookies. Unfortunately, you are not eligible for a free cookie.

Oh... what are the eligibility criteria?

We appreciate your interest in our free cookies and use a variety of criteria to evaluate your eligibility. A letter will arrive in 7 to 10 days regarding your request for a cookie.

Alright... Has anyone actually ever received a free cookie?

Our free cookie program is very popular. Many people every day request a free cookie.

Nice.

hahahahahahahahahaha

EDIT: This made my day.

Re: Cap1 CLI now SP?

Brian_Trying_700 — Tue, 04 Sep 2012 20:50:33 GMT

Thats the typical Capital One customer service / love. Had my card 4 years and recieved one auto cli. The other two times I tried they said wait for the letter in the mail.

Re: Cap1 CLI now SP?

jsucool76 — Tue, 04 Sep 2012 20:57:05 GMT

@ssghandless wrote:
What builder did you get? I was looking to move my builder up to Cash Rewards but I heard they will not do it without a HP?

They PCd me from regular platinum to cash rewards after 2 weeks of having an account, no HP. (Although that might have been since I'd only had it for 2 weeks, so my HPs were recent)

I just asked and they surprisingly said yes.

Re: Cap1 CLI now SP?

Anonymous — Tue, 04 Sep 2012 21:06:10 GMT

I had same experience yesterday. Chat representative assured me that it will be SP. Moreover I did not get any alert yet, if it will HP then I will shout load at them.

Re: Cap1 CLI now SP?

ssghandless — Tue, 04 Sep 2012 21:08:33 GMT

I have heard that is better to just apply for a new Cap1 account rather than try to maximize the current account. But I dont know if they would consider keeping the same AAOA on the new card though?

Re: Cap1 CLI now SP?

Jlu — Tue, 04 Sep 2012 21:35:43 GMT

@ssghandless wrote:
I have heard that is better to just apply for a new Cap1 account rather than try to maximize the current account. But I dont know if they would consider keeping the same AAOA on the new card though?

That is the key. The reason we like PC's are because they allow us to upgrade/change products without losing AAoA/history. With a new app you take a HP, lose AAoA and add a new TL. Many lenders allow PC's while avoiding all three of those FICO pitfalls.

Re: Cap1 CLI now SP?

ssghandless — Tue, 04 Sep 2012 21:41:22 GMT

CAP1 never gives a PC though. I have heard of only one.

Re: Cap1 CLI now SP?

jsucool76 — Tue, 04 Sep 2012 22:33:28 GMT

@ssghandless wrote:
CAP1 never gives a PC though. I have heard of only one.

There's actually quite a few success stories about Cap1 PCs on this forum. A lot more than I ever thought there would be based on the general opinion of them.