topic Re: Capital One Executive Office in Credit Cards

Capital One Executive Office

sccredit — Wed, 19 Sep 2012 18:53:58 GMT

Last month I started trying to deal with CLIs on Capital One (2 Personal one Biz) and was shot down on each one of them. At that point I decided to try my luck with other creditors and ended up with about 5 new accounts and about $60,000 in new credit. I called back to Capital One and cancelled all 3 cards and sent a nastygram to the Capital One Executive Offices (via email)

Fast forward to today and I received a phone call from the Capital One Executive Offices and the lady offered me an increase on my oldest card of $500. I told her that had I known it was CapOne calling I would not have answered the phone and that $500 was still insulting compared to what Prime creditors were giving me. She asked if there was a minimum I would take if they combined all of the cards together, I told her $10,000. She said she would get back to me in a couple of days but thought that could be doable.

I'm not holding my breath but we'll see what happens. It would be nice if they could figure out what their own policies were!

Re: Capital One Executive Office

Anonymous — Wed, 19 Sep 2012 19:33:20 GMT

Can you please PM me the email sent and email adress used? Thanks in Advance

Re: Capital One Executive Office

Tommy5746 — Wed, 19 Sep 2012 20:08:23 GMT

Let us know what kind of luck you have

Re: Capital One Executive Office

CS800 — Wed, 19 Sep 2012 20:23:45 GMT

@Tommy5746 wrote:
Let us know what kind of luck you have

I'd like to see what you hear too. I also got a call from the exec office trying to Pc to a green card. Been 1 week now. They are still working on it.

My CL on this rebuilder is $1100.

I asked her for the Cashback card with a min of $5K. I didn't think that was too much to ask them after having had this rebuilder card for 4 years.

So the wait continues ....

Re: Capital One Executive Office

Anonymous — Sat, 22 Sep 2012 00:19:27 GMT

Do you remember the name of the person you talked to at Capital One? The lady who helped me get my increase was (name removed by Mod) and was very nice. Just wondering if you got the same lady.

Re: Capital One Executive Office

texasman07 — Wed, 19 Sep 2012 21:31:57 GMT

can someone please PM me the email address please???? I need it so bad.

Re: Capital One Executive Office

sccredit — Wed, 19 Sep 2012 21:33:33 GMT

@Credit314 wrote:
Can you please PM me the email sent and email adress used? Thanks in Advance

Sent!

Re: Capital One Executive Office

sccredit — Wed, 19 Sep 2012 21:35:45 GMT

Just sent them to a couple of you guys. It was actually an email blast to a whole bunch of email addresses. You will probably get a couple kick backs like I did but you will get a response.

Re: Capital One Executive Office

sccredit — Sat, 01 Jun 2013 12:52:45 GMT

@Anonymous wrote:
Do you remember the name of the person you talked to at Capital One? The lady who helped me get my increase was (name removed by Mod) and was very nice. Just wondering if you got the same lady.

I believe it was (name removed by Mod) and she was very nice

(Just a reminder: the full names of individuals who are not public figures, including but not limited to CSRs, are not to be posted in these forums, as per the section in the Terms of Service regarding privacy.)

Re: Capital One Executive Office

calihlove75 — Wed, 19 Sep 2012 21:37:23 GMT

Could I get the email?

Re: Capital One Executive Office

jsucool76 — Wed, 19 Sep 2012 21:48:03 GMT

I just call the exec office if I need help. Easier than an email Plus the exec CS dept is in the US which is nice

Re: Capital One Executive Office

jonmartin — Wed, 19 Sep 2012 21:51:44 GMT

I'd also like the e-mail please.

Re: Capital One Executive Office

sccredit — Wed, 19 Sep 2012 22:19:47 GMT

I have PM'd it to those who asked. If anyone else would like it please be patient and I'll get it to you between things at work. I don't think it would be wise to post it here.

Re: Capital One Executive Office

umut — Wed, 19 Sep 2012 22:33:31 GMT

can i have the e mail please

Re: Capital One Executive Office

sccredit — Wed, 19 Sep 2012 22:35:43 GMT

@umut wrote:
can i have the e mail please

DONE

Re: Capital One Executive Office

umut — Wed, 19 Sep 2012 23:10:09 GMT

some e mails are not good doesnt go thru

Re: Capital One Executive Office

umut — Wed, 19 Sep 2012 23:12:25 GMT

can i have the phone number please

Re: Capital One Executive Office

sccredit — Wed, 19 Sep 2012 23:15:43 GMT

@umut wrote:
some e mails are not good doesnt go thru

As I said you will get some bounceback but the message will get through.

Re: Capital One Executive Office

umut — Wed, 19 Sep 2012 23:22:39 GMT

thanks again we will see whats gonna happen can u imagine i got 7 capital one credit cards and checking account and all of them small limits

Re: Capital One Executive Office

atarvuzdar — Thu, 20 Sep 2012 02:00:14 GMT

I don't deal with "regular" CapOne customer service anymore, I just call the Exec Office. That way, I get a polite person to tell me they can't give me a CLI, can't give me a PC, can't combine limits, can't fix the mess-up CapOne caused with the AU on my account, etc... Yeah...