topic Capital One Social Team Fail... in Credit Cards

Capital One Social Team Fail...

p- — Thu, 11 Oct 2012 19:04:52 GMT

After several chats, calls, escalations, and emails, I had been unsuccessful in getting my limit on my Capital One Platinum Rewards Card raised. The two most common responses have been that this card has a 3k max (mine is 3500) or that Capital One is not doing increases at this time.

I decided to see if the social team could get me anywhere with this. I posted on their facebook wall and received a femail giving me the social team's email contact info. After trying that, I got an email response asking for zip code, etc. presumabley so they could identify my account. Then nothing. After a week or so, I emailed them again to see if they got my message, and they replied that they had tried to call and left a message. No, they didn't.

Today I received a call from someone who identified herself as a representative of Capital One and referenced the email. When I said, Oh, you must be from the social team she kind of laughed, and said "yeah", as if she were just a regular rep following up on a referral from them. Don't get me wrong, she was very nice, but obviously not a special section of customer service.

She thanked me for contacting them and told me "it's nothing against you, but Capital One is just not doing increases right now. Capital One has always been kind of conservative like that." and "feel free to check back again" as they may do them in the future.

Wow.

Despite very low expectations going into this, they still managed to disappoint me. Nice.

Re: Capital One Social Team Fail...

Shogun — Thu, 11 Oct 2012 19:06:52 GMT

Cap1 is as constant as the Northern Star... You can always count on a NO from them.

Re: Capital One Social Team Fail...

shakalaka — Thu, 11 Oct 2012 19:15:19 GMT

@Shogun wrote:
Cap1 is as constant as the Northern Star... You can always count on a NO from them.

Re: Capital One Social Team Fail...

p- — Thu, 11 Oct 2012 19:20:15 GMT

@Shogun wrote:
Cap1 is as constant as the Northern Star... You can always count on a NO from them.

What a contrast compared to other companies. When I was denied for Sapphire Preferred from Chase last February, I called for recon and got a completely different level of help.

The recon rep went over my report with me, and explained what the specitfic issues were she had with my report; mainly that I had so much new credit. She said that she would really like me to wait until all of my accounts were over a year old so that I could show how I handled the new levels of credit before they were comfortable giving me another card. At that time I had several credit cards and a car loan all in the past 6 months. I am considering re-applying in March. By then I will have all but one inquiry off of my score, and all credit cards over a year of history. The only new account will be the car loan from June.

That's a "no" that I can live with. The whole "computer says no, I don't know why" thing from Cap 1 is frustrating.

Re: Capital One Social Team Fail...

nicholasyud — Thu, 11 Oct 2012 19:20:23 GMT

I wish I would know this forum earlier then cap can kiss my ........dusty lol