topic Re: Experience with Discover and Chase Rewards in Credit Cards

Experience with Discover and Chase Rewards

Anonymous — Tue, 23 Oct 2012 23:54:51 GMT

Recently I have purchased something from Discover OnlineShop, I was supposed to get 5% cashback in statement but did not.

I send them message from online account (messages->compose message->rewards related) and they credited cashback within 1 day.. awesome..

Then I realized that I have shoped few items online/offline which I could have shopped using discover onlinestore to get 5%. I submitted request for those as well .. wow.. discover rocks.. they provided me cashback for all those which were elligible..

Now I am Fan of Discover..

I thought of trying same thing with chase, where I have not received cashback from their onlinestore for debit card offers.. Its since 4 days I am struggling with to explain the things over phone and email. Chase is very slow in process and not sure if they will be able to credit cashback at the end or not.

Re: Experience with Discover and Chase Rewards

navigatethis12 — Tue, 23 Oct 2012 23:58:13 GMT

I am surprised Discover gave you the cashback for the purchases you did not do through their online portal. That is a 5% loss for them without getting anything from the retailer like they usually would.

In my experience Chase is usually good about resolving problems fast and crediting points that are missing. Sometimes they even give you more than asked for. You said email, do you mean the secure message center?

Re: Experience with Discover and Chase Rewards

Anonymous — Wed, 24 Oct 2012 00:06:23 GMT

@navigatethis12 wrote:
I am surprised Discover gave you the cashback for the purchases you did not do through their online portal. That is a 5% loss for them without getting anything from the retailer like they usually would.

In my experience Chase is usually good about resolving problems fast and crediting points that are missing. Sometimes they even give you more than asked for. You said email, do you mean the secure message center?

Yes, Chase Secure Message center. Chase should have closed this issue by confirming if they can credit cashback or not..

I am not sure if discover will not get anything from the retailer. Originally it happened that I went from their online store but still missed cashback, so it can happen many times that refering URL is not being identified by retailer. I think discover is under no loss untill we are getting refered by any other site and asking Discover to credit cashback.

Re: Experience with Discover and Chase Rewards

navigatethis12 — Wed, 24 Oct 2012 00:09:21 GMT

@Anonymous wrote:

Yes, Chase Secure Message center. Chase should have closed this issue by confirming if they can credit cashback or not..

I am not sure if discover will not get anything from the retailer. Originally it happened that I went from their online store but still missed cashback, so it can happen many times that refering URL is not being identified by retailer. I think discover is under no loss untill we are getting refered by any other site and asking Discover to credit cashback.

Strange, usually the secure message center resolves problems in a few hours.

I misunderstood about Discover. I thought you were saying that you did not go through there and noticed that you should have after the fact, and were then asking Discover about it. That happens with a lot of cashback websites in my experience. All are usually quick to resolve it though.

Re: Experience with Discover and Chase Rewards

webhopper — Wed, 24 Oct 2012 02:10:51 GMT

This thread reminded me to check ShopDiscover for travel partners... for an upcoming business trip (I didn't need flight or car, just hotel)

Low and Behold... Hotels.com is a shopDiscover partner... I got 5% cash back for booking at the same hampton Inn I would have used anyways

Thanks guys!

Re: Experience with Discover and Chase Rewards

Anonymous — Wed, 24 Oct 2012 03:03:20 GMT

Nice! I'm anxiously awaiting my cashback....should get about $50-75 just from using shopdiscover today!

Re: Experience with Discover and Chase Rewards

youngandcreditwrthy — Wed, 24 Oct 2012 03:08:02 GMT

Weird...Chase helps me asap!! I requested some cashback recently and got it in two days, right into my Chase acct. I really like Discvr too!!! They're always so nice!!!! And helpful!! Take their survey if you can, I did :-) Otoh, Citi&BOA suck... Hope they don't need another bailout again :-X Pahhaha!

Re: Experience with Discover and Chase Rewards

HiLine — Wed, 24 Oct 2012 04:04:18 GMT

I've heard Discover has been consistently ranked #1 for customer service and loyalty. From my personal experience with them, this comes as no surprise.

Re: Experience with Discover and Chase Rewards

CreditScholar — Wed, 24 Oct 2012 04:27:05 GMT

I can't speak for Discover, but I've had nothing but good experiences with Chase. The only time my UR mall points failed to purchase, I rang up and they fixed it immediately. The CSR also gave me an extra 2,500 points for the trouble.

Re: Experience with Discover and Chase Rewards

SportBike4Life — Wed, 24 Oct 2012 12:29:50 GMT

Wow, I think I am going to try shopping through Discover now

Re: Experience with Discover and Chase Rewards

webhopper — Wed, 24 Oct 2012 13:19:30 GMT

@SportBike4Life wrote:
Wow, I think I am going to try shopping through Discover now

This is why I don't need a travel rewards card..... its hard to beat 5% cash back on travel while still getting the lowest price.

ShopDiscover partners with all of the cruise lines, as well as expedia, travelocity, thrifty car rental... and I love that you get cash back instead of points or miles.

I booked my cruise through ShopDiscover travel desk... the cruise cost 3k for three of us to do a 7 night cruise in Alaska... we still got to use military discount, and we had an extended balcony, and anytime dining...

our flight and hotel in seattle was booked through shop discover as well. We got something like $200 cash back, it was insane

Re: Experience with Discover and Chase Rewards

HiLine — Wed, 24 Oct 2012 15:19:10 GMT

@SportBike4Life wrote:
Wow, I think I am going to try shopping through Discover now

It's a no-brainer. Welcome to the club!

Re: Experience with Discover and Chase Rewards

amac373 — Wed, 24 Oct 2012 18:54:40 GMT

This thread helped jog my memory and I thought about times that I didn't remember getting an email from Discover that I had earned additional cashback through Shop Discover. I sent them a message this morning about a booking I had made through Hotels.com in June. They sent a message back a couple hours later telling me that my cash back amount will be credited $9 on the next statement. Discover rocks and thank you for making this thread!