topic Re: BYE!!!!! CAP1 in Credit Cards

BYE!!!!! CAP1

afbar1114 — Fri, 02 Nov 2012 15:05:42 GMT

Closed mone of my cap1's today...no more low limits no more AF's (well besides for AMEX) no more bad CS. 1 down 1 to go...can not wait to close last one......

Re: BYE!!!!! CAP1

Anonymous — Fri, 02 Nov 2012 15:09:19 GMT

How long have you had their accounts. As of late, with talking with their Social Media team and Executive office, they've been pretty stellar at addressing my concerns. I closed one card and prior to closing the second, I hit up the ExO. Needless to say I've gotten everything I asked for... no AF, better card, and a CLI. I think they're starting to realize they're bleeding customers and their abysmal CS needs to go.

Re: BYE!!!!! CAP1

afbar1114 — Fri, 02 Nov 2012 15:10:21 GMT

they wouldnt move...when i said i wanted to close it they said ok and that was it...

Re: BYE!!!!! CAP1

CS800 — Fri, 02 Nov 2012 15:17:52 GMT

I had the same situation early this year. I had my basic rebuilder platinum since 2008 and I nearly closed it back in March since it seems like they could care less. But I kept it open although it had an AF of $39 with a $1100 CL.

Fast forward, I contacted the EXec office and they bumped me up to $5K and PC'ed me to the Cash card.

Not to say that it works all the time but sometimes it pays to wait. How long have you had the card? I showed them that i had longetivity and a solid payment history with them. And they even removed my AF. So sometimes at was at the end of my wits wih them so i know the feeling

Re: BYE!!!!! CAP1

Anonymous — Fri, 02 Nov 2012 15:16:49 GMT

And how did you approach this CLI? Chat? Phone? Again how long you have had your accounts?

Re: BYE!!!!! CAP1

youngandcreditwrthy — Fri, 02 Nov 2012 15:29:44 GMT

Whatever. I've not rec'd a cli in FOUR years. Crapital One sucks. Even after a call to the ExO. I got treated like crap. I have a perfect history with them.

Re: BYE!!!!! CAP1

flowfaster — Fri, 02 Nov 2012 15:34:21 GMT

You can lead a horse to water but you can't make them drink. He must have seen all the Cap 1 XO threads in the last month or 2. If he still wants to close them, let him.

Re: BYE!!!!! CAP1

Anonymous — Fri, 02 Nov 2012 15:47:34 GMT

You called the ExO cold? Did you send an email prior and did someone reach out to you? They'll treat you like crap when you don't have a case opened for them to look at. But young is right, if you want to close them, close 'em. I was in the same boat, they've impressed me enough the past week that I'm giving them a second chance. In away, they gave me a second chance at credit, so it's full circle.

Re: BYE!!!!! CAP1

Anonymous — Fri, 02 Nov 2012 16:44:24 GMT

I'm going to have to start reading up some more about the whole ExO thingie.

I am considering closing my Cap1 secured card before the AF hits in July but if I could get it PC'd to something better that would be great.

My one hesitation in closing the acct is the hit to AAoA as it's my oldest acct... but honestly I'm done with cards that have AF's

Re: BYE!!!!! CAP1

youngandcreditwrthy — Fri, 02 Nov 2012 16:46:12 GMT

I don't have an af on mine; it's just my lowest limit. However, I never emailed the CEO. I may try that if I feel the need.

Re: BYE!!!!! CAP1

flowfaster — Fri, 02 Nov 2012 16:47:35 GMT

@Anonymous wrote:
I'm going to have to start reading up some more about the whole ExO thingie.
I am considering closing my Cap1 secured card before the AF hits in July but if I could get it PC'd to something better that would be great.

My one hesitation in closing the acct is the hit to AAoA as it's my oldest acct... but honestly I'm done with cards that have AF's

There is no "hit" to your AAoA when you close a card. It will remain to affect your AAoA 10 years from closing.

Re: BYE!!!!! CAP1

Anonymous — Fri, 02 Nov 2012 17:51:30 GMT

@Anonymous wrote:
I'm going to have to start reading up some more about the whole ExO thingie.
I am considering closing my Cap1 secured card before the AF hits in July but if I could get it PC'd to something better that would be great.

My one hesitation in closing the acct is the hit to AAoA as it's my oldest acct... but honestly I'm done with cards that have AF's

Email the social media team about your concerns. Social at capital one dot com. More than likely, like in my case, they'll upgrade/PC you to a non AF card.