topic Re: Hats off to USbank CSR in Credit Cards

Hats off to USbank CSR

Anonymous — Sat, 17 Nov 2012 01:06:35 GMT

Have had the Plain Jane USbank platinum card for about 4 years now. Started as a no annual fee card, but last year for whatever reason they dinged me a fee and like a dummy I just paid it. My last statement it showed up again so thought now I'd call and see if they would waive it. The csr lady said "why don't we just change it into a rewards card with no annual fee." I said sure! That was Wednesday and today (Fri..) a cash plus signature shows up in my mail box. TWO DAYS! It's like they already had it made and were just waiting for me to call.lol I'd say that is pretty doggone good service. I didn't know you could product change like that and would never have done it on my own, so thank you USbank lady.

Re: Hats off to USbank CSR

distantarray — Sat, 17 Nov 2012 01:08:35 GMT

@Anonymous wrote:
Have had the Plain Jane USbank platinum card for about 4 years now. Started as a no annual fee card, but last year for whatever reason they dinged me a fee and like a dummy I just paid it. My last statement it showed up again so thought now I'd call and see if they would waive it. The csr lady said "why don't we just change it into a rewards card with no annual fee." I said sure! That was Wednesday and today (Fri..) a cash plus signature shows up in my mail box. TWO DAYS! It's like they already had it made and were just waiting for me to call.lol I'd say that is pretty doggone good service. I didn't know you could product change like that and would never have done it on my own, so thank you USbank lady.

lol nice! the plain jane card had an annual fee? but gratz on the Cash+ that's the only card I really want now =( I got everything else I want >_<

Re: Hats off to USbank CSR

Anonymous — Sat, 17 Nov 2012 01:23:00 GMT

Congrats

Re: Hats off to USbank CSR

Anonymous — Sat, 17 Nov 2012 01:28:19 GMT

Congratz

Re: Hats off to USbank CSR

Epcot — Sat, 17 Nov 2012 01:55:58 GMT

Always good to hear a positive experience, nice!

Re: Hats off to USbank CSR

JusdoNit — Sat, 17 Nov 2012 02:55:19 GMT

Very nice