topic Re: CAP1 EO AM I THE ONLY ONE? in Credit Cards

CAP1 EO AM I THE ONLY ONE?

Kixforpa — Tue, 12 Feb 2013 19:23:39 GMT

I sent the "email" to the CEO last Tuesday, it has been a week with no initial response via email or phone call from Cap1 to me. Is the normal? I keep reading other post and it seems that other members are getting a call 1 to 2 days after. What should I do? Re-send?

Re: CAP1 EO AM I THE ONLY ONE?

myjourney — Tue, 12 Feb 2013 19:43:42 GMT

No its not normal are you sure of email.address?

PM sent

Re: CAP1 EO AM I THE ONLY ONE?

calihlove75 — Tue, 12 Feb 2013 19:49:30 GMT

I will tell you when I sent the email I never received any call either. Two weeks later I received a letter telling me they removed the annual fee and to fax a copy of my credit report for my problem over inquiries. He also said he was sorry he could not personally contact me. I put my number so who knows. Maybe Cap One is dealing with every unhappy customer under the sun and is too understaffed to deal with us.

Re: CAP1 EO AM I THE ONLY ONE?

myjourney — Tue, 12 Feb 2013 19:50:15 GMT

winners88 done

Re: CAP1 EO AM I THE ONLY ONE?

myjourney — Tue, 12 Feb 2013 19:53:10 GMT

@calihlove75 wrote:
I will tell you when I sent the email I never received any call either. Two weeks later I received a letter telling me they removed the annual fee and to fax a copy of my credit report for my problem over inquiries. He also said he was sorry he could not personally contact me. I put my number so who knows. Maybe Cap One is dealing with every unhappy customer under the sun and is too understaffed to deal with us.

I've said the same thing they are probably flooded with request

Re: CAP1 EO AM I THE ONLY ONE?

Kixforpa — Tue, 12 Feb 2013 20:36:16 GMT

Thank you for the PM. I can see that happening. I just wish something would happen.

Re: CAP1 EO AM I THE ONLY ONE?

dobirdsmommy — Tue, 12 Feb 2013 21:02:43 GMT

I sent an email yesterday and was given back a call 24 hours later. Representative told me there is a small amount who work in the EO office who handle the emails.

Was told clearly they know about boards where they are being bombarded by emails for CLI and everything under the sun. They look at forums daily she said. So they are going to address each individual on an as needed basis.

Re: CAP1 EO AM I THE ONLY ONE?

Boy — Tue, 12 Feb 2013 21:29:27 GMT

Hi, can I pls have the email too thank you

Re: CAP1 EO AM I THE ONLY ONE?

Kixforpa — Tue, 12 Feb 2013 21:34:04 GMT

What exactly do you think she meant an as need basis?

Re: CAP1 EO AM I THE ONLY ONE?

SwiftTone — Tue, 12 Feb 2013 22:14:47 GMT

I emailed the CEO at the address that I found via google last Thursday and I haven't heard anything back either. I am in no rush so I'll probably give it another week until I try again.

Re: CAP1 EO AM I THE ONLY ONE?

youngandcreditwrthy — Tue, 12 Feb 2013 22:27:05 GMT

LOL....

I hope that if they truly have read this forum that I haven't said anything out of line eeeeek :-P...

although, the most recent things I've said have been quite flattering of C1 :-)

Re: CAP1 EO AM I THE ONLY ONE?

Anonymous — Wed, 13 Feb 2013 01:33:52 GMT

Haha they're on to us...

Re: CAP1 EO AM I THE ONLY ONE?

BornSupercharged — Wed, 13 Feb 2013 01:34:27 GMT

I just sent them an email. Guess I'll see what happens.

Re: CAP1 EO AM I THE ONLY ONE?

myjourney — Wed, 13 Feb 2013 18:09:30 GMT

Capital One just in case you're reading this forum

I would like to say THANK YOU Capital One for recognizing the fact that we are your customers and responding to our needs and request is imperative to our financial future as well as yours. I myself as well as others who you have since helped appreciate this change in service.

P.S. but your work is not done there are more people that need your time and consideration and from this thousands of loyal customers will be retained. Keep up the good work!

Re: CAP1 EO AM I THE ONLY ONE?

Anonymous — Wed, 13 Feb 2013 02:15:39 GMT

@Kixforpa wrote:
I sent the "email" to the CEO last Tuesday, it has been a week with no initial response via email or phone call from Cap1 to me. Is the normal? I keep reading other post and it seems that other members are getting a call 1 to 2 days after. What should I do? Re-send?

Send a follow-up e-mail asking for a status on your request. I sent an e-mail on Saturday afternoon. I received a call back today, after sending a follow-up e-mail. Good luck.

Re: CAP1 EO AM I THE ONLY ONE?

youngandcreditwrthy — Wed, 13 Feb 2013 03:10:39 GMT

Haha this is great!!

Re: CAP1 EO AM I THE ONLY ONE?

Scupra — Wed, 13 Feb 2013 04:59:43 GMT

It took them a little over a week to respond to my email as well. The lady also told me they were aware of the forums after asking politley where I found the email address. Told me they are working on treating their card holders better. Very nice lady btw

Re: CAP1 EO AM I THE ONLY ONE?

dobirdsmommy — Wed, 13 Feb 2013 11:44:40 GMT

As needed basis like for me on a web chat I was straight out lied to and no phone CSR cared. The lie hurt my utilization and account. She pulled up the web chat I had and saw this before she called me .

She just said they are seeing the increase in EO emails and that they are trying to get to everyone. She said cap 1 is trying to grow with all our customers but while the takeover of HSBC is still going on they are re writing rules and dealing with integrating the two systems.

Re: CAP1 EO AM I THE ONLY ONE?

Anonymous — Wed, 13 Feb 2013 15:00:32 GMT

@myjourney wrote:
No its not normal are you sure of email.address?
PM sent

~~Can someone PM me the address too?~~ok got it thanks

Re: CAP1 EO AM I THE ONLY ONE?

BornSupercharged — Fri, 15 Feb 2013 18:38:38 GMT

They took me from a platinum visa to a visa signature Venture card, and told me it would be 7-10 business days before I would hear back regarding CLI and a lower APR. I logged into my account today and see my CL increased from 5500 to 7500.

They haven't called me, and I requested 15k not 7500 - so I still have hope they'll make the limit even higher and lower my APR (currently 15.9%).