topic Re: Amex question in Credit Cards

Amex question

Anonymous — Wed, 27 Mar 2013 21:30:15 GMT

A couple weeks ago I applied for the Amex green card in hopes of starting a relationship with AMEX and was denied. I received the letter today and the reason for denial was use of a credit counseling agency. I was on a DMP in the past but all the accounts that were on DMP are paid in full and I am no longer in the program. one of my old accounts still has the notation payments managed by counseling agency on my report but it is closed with a zero balance they just never removed that notation. Do you think if I call Amex and explain they will approve it? That's the only reason stated on the denial letter. Also do they usually give your EX Fico on the denial letter because there was not one on there. Of course I know the only way to get a definite answer is to call AMEX but I figured I would see if anyone here was ever in that situation and what the outcome was. Thanks! Also is the best number to call the one they put on the denial letter?

Re: Amex question

myjourney — Wed, 27 Mar 2013 21:33:07 GMT

Yes try to recon I think if that's the only reason for denial you'll be approved

Re: Amex question

Anonymous — Wed, 27 Mar 2013 23:13:33 GMT

What's the best number for recon? I saw the numbers in the back door number thread I'm just not sure wich one is best to use.

Re: Amex question

LS2982 — Thu, 28 Mar 2013 00:24:50 GMT

@Anonymous wrote:
A couple weeks ago I applied for the Amex green card in hopes of starting a relationship with AMEX and was denied. I received the letter today and the reason for denial was use of a credit counseling agency. I was on a DMP in the past but all the accounts that were on DMP are paid in full and I am no longer in the program. one of my old accounts still has the notation payments managed by counseling agency on my report but it is closed with a zero balance they just never removed that notation. Do you think if I call Amex and explain they will approve it? That's the only reason stated on the denial letter. Also do they usually give your EX Fico on the denial letter because there was not one on there. Of course I know the only way to get a definite answer is to call AMEX but I figured I would see if anyone here was ever in that situation and what the outcome was. Thanks! Also is the best number to call the one they put on the denial letter?

I would give this number a try, this is their Executive Office.

800-297-6197

Good luck!! (They close at 6p weekdays)

Re: Amex question

Anonymous — Thu, 28 Mar 2013 00:47:32 GMT

Is that EST time?

Re: Amex question

Anonymous — Thu, 28 Mar 2013 00:47:53 GMT

And thanks so much for the info

Re: Amex question

LS2982 — Thu, 28 Mar 2013 00:49:01 GMT

@Anonymous wrote:
Is that EST time?

Yes

Re: Amex question

thelethargicage — Thu, 28 Mar 2013 00:51:50 GMT

I got the same message earlier this year. What was your utilization on your other cards when you applied? Was the card on the DMP with Citi or FIA?

Re: Amex question

Anonymous — Thu, 28 Mar 2013 01:26:08 GMT

Highest was 25% 750/3000 other cards were 5% or below the card that is showing as dmp is a reeds jewelers card issued by comenity bank

Re: Amex question

Anonymous — Thu, 28 Mar 2013 01:32:36 GMT

for amex, a recon is a hard pull. even if you tell them not to, they will still do a hard pull as long as you try to appeal the decision.

there are many threads on this and other forums that will tell you the same thing. i also experienced the same thing myself last week.

if they declined you, just wait for the letter, find out why you got declined. work on it somehow one way or another, and then reapply.

that is probably the best "safest" way you can make use of for your inquiries.

If you have a low number of inquiries and don't mind exhausting one more, then definitely get it recon'ed. Otherwise, just wait and try again next time.

Their recon staff are *sometimes* very helpful on explaining why you got declined and how you can increase your chances. It took me about 9 phone calls before I spoke to someone who actually made any sense over the phone. He explained everything to me in detail, and that phone call definitely helped me a lot.

Best of luck!

Re: Amex question

Anonymous — Thu, 28 Mar 2013 01:43:40 GMT

Thanks... I already got the denial letter and the only reason stayed was because I'm on a debt management program but I'm really not so there's not really anything I can work on as far as the reasons they have me except to somehow prove to them I'm not on a DMP. Has anyone successfully done this before?

Re: Amex question

thelethargicage — Thu, 28 Mar 2013 02:39:13 GMT

Call whoever issued the card and ask them to remove that from your CR. That's what I'm planning to do. Good luck!

Re: Amex question

Anonymous — Thu, 28 Mar 2013 03:08:19 GMT

@Anonymous wrote:
Thanks... I already got the denial letter and the only reason stayed was because I'm on a debt management program but I'm really not so there's not really anything I can work on as far as the reasons they have me except to somehow prove to them I'm not on a DMP. Has anyone successfully done this before?

i had an error on my CR as well back in 2011 when I applied, and AMEX told me to dispute/correct the info with the CRAs, and then reapply.

I had received a letter from the bank acknowledging the issue and also stating they had requested the CRAs to correct it, but it just wasn't updated yet when I applied for AMEX.

I offred to send the letter to AMEX, or even have Wells Fargo on the phone through a conference call, but they weren't interested. Simply told me to get the error fixed, and then reapply 30 days later or whenever it's updated.

Re: Amex question

thelethargicage — Thu, 28 Mar 2013 09:37:41 GMT

I just filed a dispute with each of the 3 CRAs to have this comment removed from my Citi MC. I'm planning to app for the Costco Amex in January of next year and I don't want to get declined because of one little comment on my file.

Re: Amex question

Anonymous — Thu, 28 Mar 2013 13:21:24 GMT

Thanks for all the feedback I decided instead of calling in I'm just going to wait till November of this year to reapply therefore my newest accounts will all be one year old. Just in case they were to decide to open it for me I don't wanna take a hit to my AAOA cuz right now my AAOA is just over one year with my oldest account being just over 5 years.

Re: Amex question

Anonymous — Thu, 28 Mar 2013 13:22:09 GMT

And comenity sent the request for the notation to be removed I just have to wait for the CRAs to update

Re: Amex question

Anonymous — Thu, 28 Mar 2013 16:27:09 GMT

Just curious.. From reading other posts on here I see most ppl receive their credit score on their Amex denial letters but there was not one listed on mine. Has anyone else gotten a denial from Amex with no score? I was hoping I'd at least get my ex fico out of the hp!!