topic Re: So Cap1 EO called me today... in Credit Cards

So Cap1 EO called me today...

primechicken — Fri, 12 Apr 2013 07:22:42 GMT

I had emailed on Sunday and requested a CLI on my Platinum rebuilder card, a rewards package added to it, and the annual fee dropped. I had also asked for a recon on my denied app for the Cash Rewards Visa. It was a pretty flowery email, I think I actually overdid it cuz it really made me laugh when I reread it. (I used the phrase "delightfully reciprocal" at one point.)

Anyway, a nice man phoned me this afternoon and kinda reiterated what he understood from the email and then asked what he could do to help me today. (Seemed kinda redundant, but whatever.) I restated what was in the email. He told me he couldn't recon the CashRewards app without a hard pull cuz it's been just over 30 days (I just barely read about the EO email last week!) so I told him skip that, I don't want another HP.

I asked him about my current card instead and he informed that I'm in the credit steps program. I told him I understood that it would receive an auto-CLI from 500 to 750 after the 6th cycle or so, but that this was still not a limit that made me very happy nor could it really persuade me to use it over my other cards from banks showing more confidence in me by giving much better CLs. He kinda staggered around mumbling, "Hmmm... Let's see... I could... Well... What if I were to offer a rewards benefit on the card of 1% across the board [pretty much what the CRV offers]? Would that make you happy?"

Politely I told him that it would be a good start. Then I went on to tell him, "What would really make me happy is the rewards benefit implemented, that annual fee dropped, and the ceiling on that Platinum credit steps card removed so I could have the added protection of a decent credit limit."

He went on to tell me he was going to implement the 1% rewards benefit on the card regardless which should begin in 3-4 days. But he would have to look into removing the annual fee (it's 19 bucks) and get back to me on it. He then suggested he could do a manual review of my credit and possibly bypass the credit steps ceiling. He asked how much I would like to see the line at. I told him 5000 without stuttering. He asked if I would be willing to consider a counter. I said considering is something I could do. He asked for some income and rent figures and said he was going to "work on it" and call me back early next week with hopefully some good news. He gave me a number to reach him at and his schedule. Seemed to take an interest.

We'll see what happens. I'll follow up here.

Re: So Cap1 EO called me today...

Anonymous — Fri, 12 Apr 2013 07:54:03 GMT

Please keep us posted!

Re: So Cap1 EO called me today...

wonderandawe — Fri, 12 Apr 2013 14:34:28 GMT

Is your platinum a secure card? I am coming up on a year at the end of next month and going to email the EO office for a CLI and removal of the AF.

I'm going to ask for a transfer to unsecure too, but I doubt that is going to happen. But I am going to ask on principle.

(Edited past paragraph from secure to unsecure.)

Re: So Cap1 EO called me today...

primechicken — Fri, 12 Apr 2013 14:24:27 GMT

It is not a secure card nor has it been. You should go for it. I've never had a secure card but my understanding is that it means you're 'paid in' on the balance, so to speak. Am I misunderstanding? What do you think are the benefits of having your card changed to secure?

Re: So Cap1 EO called me today...

LS2982 — Fri, 12 Apr 2013 14:25:48 GMT

Good luck to you!!

How long has your card been open OP?

Re: So Cap1 EO called me today...

primechicken — Fri, 12 Apr 2013 14:29:53 GMT

Only since November.

Re: So Cap1 EO called me today...

wonderandawe — Fri, 12 Apr 2013 14:33:52 GMT

Sorry, I meant Unsecure. It is already secure.

Re: So Cap1 EO called me today...

LS2982 — Fri, 12 Apr 2013 14:34:46 GMT

I think you may have jumped the gun on this EO call. You really should have waited until your card was a year old.

But hopefully they take care of you!!!

Re: So Cap1 EO called me today...

wonderandawe — Fri, 12 Apr 2013 14:38:07 GMT

Quick Question: my card will be a year old next month. Should I contact the EO before I get hit with the yearly AF. Or wait until the card is offically a year old?

Re: So Cap1 EO called me today...

primechicken — Fri, 12 Apr 2013 14:38:37 GMT

The CLI and AF are still pending, but the 1% rewards benefit is already a go! I'd say it's a win even if they deny or counter the CLI. And I see that 19-dollar AF being dropped. I'll let ya know though!

Re: So Cap1 EO called me today...

primechicken — Fri, 12 Apr 2013 14:40:21 GMT

I say do it before and politely tell them you will close it if the AF is not removed. If they don't remove mine now, that's what I'll be doing in October.

Re: So Cap1 EO called me today...

wonderandawe — Fri, 12 Apr 2013 14:44:03 GMT

Cool. I'll craft my email to the EO office today. Probably not going to threaten to close. I need the card for at least another year. It is my only credit card right now. Going on an App spree when it turns a year old.

Re: So Cap1 EO called me today...

QuantumCredit — Fri, 12 Apr 2013 21:31:44 GMT

Good luck. Just curious, did you email the CEO?

Re: So Cap1 EO called me today...

wonderandawe — Fri, 12 Apr 2013 21:40:32 GMT

I emailed the EO office today and just got off the phone with them.

Because my card is a secure card, they were unable to give me a CLI or add rewards to my card. They can not product change the card unless there is a specific offer in thier system. I'm guessing that even the EO's hands are tied on that.

However, they are going to waive my AF and will give me a credit of $29 for last year's annual fee.

I guess it is better than nothing.

Re: So Cap1 EO called me today...

sccredit — Fri, 12 Apr 2013 22:07:57 GMT

Hate to be the bearer of bad news but I see nothing in your file that justifies anywhere near a $5k limit. I predict that they will come back with a limit of $2k, if anything. I think you were just too early to go the EO route, especially because people in the Credit Steps program recently have been seeing $3k CS increases without the EO.

Re: So Cap1 EO called me today...

primechicken — Sat, 13 Apr 2013 00:31:04 GMT

Nah, no news there. I would be shocked if they approved 5k. I said that in the hopes that they might counter with 2k. Even if they deny the CLI altogether it's already a win considering the rewards benefit that has already been added. I'm crossing my fingers for 1500 or 2k and that AF dropped.

Re: So Cap1 EO called me today...

zerobacan — Sat, 13 Apr 2013 01:48:44 GMT

What is your credit profile? Scores?

and keeps us posted with that CLI request, you might see it tonight online.

Re: So Cap1 EO called me today...

LS2982 — Sat, 13 Apr 2013 01:52:30 GMT

@primechicken wrote:
Nah, no news there. I would be shocked if they approved 5k. I said that in the hopes that they might counter with 2k. Even if they deny the CLI altogether it's already a win considering the rewards benefit that has already been added. I'm crossing my fingers for 1500 or 2k and that AF dropped.

Yea i'm going with right around 2K.

Re: So Cap1 EO called me today...

zerobacan — Sat, 13 Apr 2013 01:58:56 GMT

It depends your other cards, but they can easily just give you the 250 they were going to give you for the steps program., or may be 1250

Re: So Cap1 EO called me today...

petarap — Sat, 13 Apr 2013 08:46:42 GMT

I've 2 cap one cards with $750 limit each.. bumped from $500 almost 18 months ago. So, I sent an email to EO Office on Wednesday Night. A representative called me from EO Office and asked me some information and asked what credit limit I'm expecting. I told at least $2,000 on both the cards. He told if I'm willing to take an offer. I said yes and confirmed it is a soft pull. Let's see how it goes. He told that my case will be sent for a review and get back to us on Monday or maximum by Tuesday afternoon.

Walmart TU Score 716 in April. ( Was in 630s in February)