topic Re: Capital One CEO Email Recon in Credit Cards

Capital One CEO Email Recon

nicemann — Sun, 19 May 2013 22:48:43 GMT

So last Sunday I chatted online via secure chat with a rep on my account asking for a CLI. I have had my Venture card for about 2 years and never had a CLI. After getting my information he came back and said it was not approved. Of course he was just doing his job so I saved the chat to a PDF and emailed it to the CEO explaining why I would not be renewing my card next year. Was very pleasant about it just being honest why I would not pay their fee anymore. That they are my only card with a AF and most of my other accounts have a higher CL. I did receive a call from their Executive Office on Tuesday asking what kind of CL I was looking for. I told him $25,000 would be more in line with my other cards but I would take something lower if it was reasonable. He once again took my information and said I would hear back within 48 hours. He called me back on Thursday letting me know they could double my CL to $15,000 and then would refund the AF ($59) I just paid a month ago. Also somehow he was able to take the AF off my account all together so in the future I would never be charged an annual fee.

Couldn't ask for more then that. I am more then happy to take double miles on all purchases and not have to pay fees for it. I won't be leaving Capital One anytime soon and they will remain my primary card for everyday purchases. I appreciate the advice reading over the forums on sending an email. I don't expect that kind of response.

Re: Capital One CEO Email Recon

LS2982 — Sun, 19 May 2013 22:53:30 GMT

@nicemann wrote:
So last Sunday I chatted online via secure chat with a rep on my account asking for a CLI. I have had my Venture card for about 2 years and never had a CLI. After getting my information he came back and said it was not approved. Of course he was just doing his job so I saved the chat to a PDF and emailed it to the CEO explaining why I would not be renewing my card next year. Was very pleasant about it just being honest why I would not pay their fee anymore. That they are my only card with a AF and most of my other accounts have a higher CL. I did receive a call from their Executive Office on Tuesday asking what kind of CL I was looking for. I told him $25,000 would be more in line with my other cards but I would take something lower if it was reasonable. He once again took my information and said I would hear back within 48 hours. He called me back on Thursday letting me know they could double my CL to $15,000 and then would refund the AF ($59) I just paid a month ago. Also somehow he was able to take the AF off my account all together so in the future I would never be charged an annual fee.

Couldn't ask for more then that. I am more then happy to take double miles on all purchases and not have to pay fees for it. I won't be leaving Capital One anytime soon and they will remain my primary card for everyday purchases. I appreciate the advice reading over the forums on sending an email. I don't expect that kind of response.

CONGRATS!!!!

Re: Capital One CEO Email Recon

nicemann — Sun, 19 May 2013 23:13:20 GMT

@LS2982 wrote:
@nicemann wrote:
So last Sunday I chatted online via secure chat with a rep on my account asking for a CLI. I have had my Venture card for about 2 years and never had a CLI. After getting my information he came back and said it was not approved. Of course he was just doing his job so I saved the chat to a PDF and emailed it to the CEO explaining why I would not be renewing my card next year. Was very pleasant about it just being honest why I would not pay their fee anymore. That they are my only card with a AF and most of my other accounts have a higher CL. I did receive a call from their Executive Office on Tuesday asking what kind of CL I was looking for. I told him $25,000 would be more in line with my other cards but I would take something lower if it was reasonable. He once again took my information and said I would hear back within 48 hours. He called me back on Thursday letting me know they could double my CL to $15,000 and then would refund the AF ($59) I just paid a month ago. Also somehow he was able to take the AF off my account all together so in the future I would never be charged an annual fee.

Couldn't ask for more then that. I am more then happy to take double miles on all purchases and not have to pay fees for it. I won't be leaving Capital One anytime soon and they will remain my primary card for everyday purchases. I appreciate the advice reading over the forums on sending an email. I don't expect that kind of response.
CONGRATS!!!!

Thanks! Been on here for years and I have learned a lot on here.

Re: Capital One CEO Email Recon

09Lexie — Sun, 19 May 2013 23:14:27 GMT

Congrats!

Re: Capital One CEO Email Recon

indiolatino61 — Sun, 19 May 2013 23:38:35 GMT

Very nicely done...congrats!

Re: Capital One CEO Email Recon

myjourney — Mon, 20 May 2013 00:22:54 GMT

Congrats nice increase

Re: Capital One CEO Email Recon

Anonymous — Mon, 20 May 2013 00:45:44 GMT

Based on my experience, Cap One is willing to raise your CL to make it the 2rd lowest CC, instead of THE lowest.

Re: Capital One CEO Email Recon

hot4u — Mon, 20 May 2013 00:50:00 GMT

Awesome job.

Re: Capital One CEO Email Recon

asphaltcowboy — Mon, 20 May 2013 00:53:36 GMT

Congrats!!

Re: Capital One CEO Email Recon

scarzy — Mon, 20 May 2013 01:16:58 GMT

That's the way to do it!! Congrats!

Re: Capital One CEO Email Recon

nicemann — Wed, 22 May 2013 16:42:58 GMT

@Anonymous wrote:
Based on my experience, Cap One is willing to raise your CL to make it the 2rd lowest CC, instead of THE lowest.

I do have several much lower but also some higher. They put theirs in the middle of the pack.

Re: Capital One CEO Email Recon

p- — Wed, 22 May 2013 17:03:38 GMT

When I contacted the EO, they ended up being my highest.

Re: Capital One CEO Email Recon

pt310 — Wed, 22 May 2013 17:13:30 GMT

Did they use a HP for this? If so, do you know which CRA?

Thanks, and Congrats!

Re: Capital One CEO Email Recon

Anonymous — Wed, 22 May 2013 17:15:58 GMT

I've been trying to get ahold of Cap1 EO email, would someone be so nice as to PM it to me? I'm going to attempt some magic between two cards I have there

Re: Capital One CEO Email Recon

nicemann — Wed, 22 May 2013 18:27:53 GMT

@pt310 wrote:
Did they use a HP for this? If so, do you know which CRA?

Thanks, and Congrats!

I didn't get an alert so it was probably just a soft if anything. Have no idea what CRA

Re: Capital One CEO Email Recon

nicemann — Wed, 22 May 2013 18:28:16 GMT

@Anonymous wrote:
I've been trying to get ahold of Cap1 EO email, would someone be so nice as to PM it to me? I'm going to attempt some magic between two cards I have there

Sent

Re: Capital One CEO Email Recon

kroberts67 — Wed, 22 May 2013 19:24:48 GMT

@pt310 wrote:
Did they use a HP for this? If so, do you know which CRA?

Thanks, and Congrats!

Make sure they tell you it's a SP. When it's the EO it's SP and they pull all 3.