topic Re: Capitol one vs hsbc in Credit Cards

Capitol one vs hsbc

lakerfan2011 — Wed, 05 Jun 2013 02:41:23 GMT

Doing a little research i found out capitai has no excutive offices to speak with like hsbc did there is no credit dept at capitial one to manuall review for clis everthing is automated at cap one . every time you ask to speak to there excutive offices they transfer you to a manger at there regualar center i am really going to hate this move with my 2 cards.

Re: Capitol one vs hsbc

myjourney — Wed, 05 Jun 2013 02:58:46 GMT

@lakerfan2011 wrote:
Doing a little research i found out capitai has no excutive offices to speak with like hsbc did there is no credit dept at capitial one to manuall review for clis everthing is automated at cap one . every time you ask to speak to there excutive offices they transfer you to a manger at there regualar center i am really going to hate this move with my 2 cards.

Not true CAP1 has an EO in fact 99% of CLI's are coming through it. Now that they own HBSC they have been directing HBSC clients to EO for a HP CLI if you go through CAP1 EO

Re: Capitol one vs hsbc

RSCo — Wed, 05 Jun 2013 03:28:22 GMT

@myjourney wrote:
@lakerfan2011 wrote:
Doing a little research i found out capitai has no excutive offices to speak with like hsbc did there is no credit dept at capitial one to manuall review for clis everthing is automated at cap one . every time you ask to speak to there excutive offices they transfer you to a manger at there regualar center i am really going to hate this move with my 2 cards.

Not true CAP1 has an EO in fact 99% of CLI's are coming through it. Now that they own HBSC they have been directing HBSC clients to EO for a HP CLI if you go through CAP1 EO

I was checking out HBSC today and I noticed on their site that you must have some other banking relationship with them in order to apply for one of their cc's.. From what I could tell, you had to log in to your HBSC account to simply submit a cc app.. Seems very odd..

Re: Capitol one vs hsbc

myjourney — Wed, 05 Jun 2013 03:33:54 GMT

Strange maybe CAP one is getting prepped to shut down that division...hummm

Re: Capitol one vs hsbc

RSCo — Wed, 05 Jun 2013 03:42:49 GMT

@myjourney wrote:
Strange maybe CAP one is getting prepped to shut down that division...hummm

oh lord.. i feel sorry for them.. CapOne is so dang difficult to deal with given that they're as large as they are.. They should have a much more streamlined and practical process in place to handle CLI requests for their customers.. I had to go through their EO to get my first ever CLI with them after holding 2 of their cards for over 12yrs and never ever missing a payment.. I had never received one, even went to my local branch and the branch manager said there was nothing they could do because they don't accept customer requested CLIs..Can you believe that.. Had to go into their B&M location and still a branch manager has zero authority.. So I contacted their EO and got one..

Re: Capitol one vs hsbc

myjourney — Wed, 05 Jun 2013 03:47:58 GMT

@RSCo wrote:
@myjourney wrote:
Strange maybe CAP one is getting prepped to shut down that division...hummm

oh lord.. i feel sorry for them.. CapOne is so dang difficult to deal with given that they're as large as they are.. They should have a much more streamlined and practical process in place to handle CLI requests for their customers.. I had to go through their EO to get my first ever CLI with them after holding 2 of their cards for over 12yrs and never ever missing a payment.. I had never received one, even went to my local branch and the branch manager said there was nothing they could do because they don't accept customer requested CLIs..Can you believe that.. Had to go into their B&M location and still a branch manager has zero authority.. So I contacted their EO and got one..

So true

if you remember i went that route as well and in fact am going again in about 2 months

You have a good point if you cant apply for HSBC cards and from all the threads I read CAP 1 was telling HBSC customers at first to app a cap1 card so maybe they were tipping there hand at the time ...hummm interesting

Re: Capitol one vs hsbc

lakerfan2011 — Wed, 05 Jun 2013 04:41:03 GMT

how do you get to get there eo deparment i am called there corp offices in virginia and they keep transfering me to just a manager and they say that is the highest level of service there is

Re: Capitol one vs hsbc

myjourney — Wed, 05 Jun 2013 04:43:09 GMT

@lakerfan2011 wrote:
how do you get to get there eo deparment i am called there corp offices in virginia and they keep transfering me to just a manager and they say that is the highest level of service there is

Easy just check your PM

Good luck

Re: Capitol one vs hsbc

lakerfan2011 — Wed, 05 Jun 2013 04:51:22 GMT

whats the pm

Re: Capitol one vs hsbc

Anonymous — Wed, 05 Jun 2013 04:52:44 GMT

@lakerfan2011 wrote:
whats the pm

Private message. At your top right, under the blue search button, there should be an envelope icon.

Re: Capitol one vs hsbc

myjourney — Wed, 05 Jun 2013 04:53:58 GMT

Upper right hand corner yellow envelope in other circles email here

PM=private message