topic Re: Capital one? missing transaction? HELPP in Credit Cards

Capital one? missing transaction? HELPP

Anonymous — Sat, 08 Jun 2013 04:32:59 GMT

Ok i got a new card last month, shortly aftering activating it i charged $1.00 to it.

its been on the account everyday til today when it finally generated a statement. says bill is due July 4th but i cannot pay it because theres nothing to pay... shows 0.00 and no where in my account does that $1.00 appear anywhere. Now the thing is, the avaliable balance... which i have a $500 limit shows as $499.00

what is going on...

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 04:42:45 GMT

@Anonymous wrote:
Ok i got a new card last month, shortly aftering activating it i charged $1.00 to it.

its been on the account everyday til today when it finally generated a statement. says bill is due July 4th but i cannot pay it because theres nothing to pay... shows 0.00 and no where in my account does that $1.00 appear anywhere. Now the thing is, the avaliable balance... which i have a $500 limit shows as $499.00

what is going on...

just go online and enter the amount you wish to pay (other)

Re: Capital one? missing transaction? HELPP

Anonymous — Sat, 08 Jun 2013 04:45:38 GMT

does NOT let me since its showing up as the $1.00 was never wasted even thogh my total balance is missing that $1.00

it does not let me click anything or pay. the statement shows nothing to pay as well...

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 04:52:33 GMT

Has your statement cut not that it should matter but just wondering?

Re: Capital one? missing transaction? HELPP

Anonymous — Sat, 08 Jun 2013 05:18:07 GMT

what do you mean by cut? it popped up with a date to pay the bill but doesnt show an amount to pay. so maybe im guessing, it will show up on the next bill?

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 05:20:31 GMT

@Anonymous wrote:
what do you mean by cut? it popped up with a date to pay the bill but doesnt show an amount to pay. so maybe im guessing, it will show up on the next bill?

Standby let me log into my accounts

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 05:23:42 GMT

Business Checking - BRANCH BNKG AND TRUST COMPANY....XXX

Pay from:

Personal Checking - BRANCH BNKG AND TRUST COMPANY....XXX

Select Payment Account...

Payment date:

(MM/DD/YYYY)

Due date:June 25, 2013Payment amount:Payment amount:

$0.00 Minimum amount due

$0.00 Statement balance (as of May 28, 2013)

$23.64Balance

Balance

Other Amount

Other amount

Ok can you check the box marked other and enter a $1.00?

Re: Capital one? missing transaction? HELPP

Anonymous — Sat, 08 Jun 2013 05:30:16 GMT

no, i cannot click any of them. at the top it says.

This account has a credit/zero balance or you have pending payments that exceed 110% of your balance. You cannot schedule a payment for this account

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 05:36:58 GMT

@Anonymous wrote:
no, i cannot click any of them. at the top it says.

This account has a credit/zero balance or you have pending payments that exceed 110% of your balance. You cannot schedule a payment for this account

Call in for CSR help use the number on back of card

I have seen the payment cannot exceed message but thats when I know I spent a lot and don't want it to post high UTL so I pay more than what I owe... think they allow 10% more than you owe...

Sorry couldn't help you more

Re: Capital one? missing transaction? HELPP

09Lexie — Sat, 08 Jun 2013 05:38:10 GMT

If the transaction has not posted ie still pending, you will not be able pay.

Re: Capital one? missing transaction? HELPP

myjourney — Sat, 08 Jun 2013 05:39:32 GMT

@09Lexie wrote:
If the transaction has not posted ie still pending, you will not be able pay.

I thought same thing but OP says statement cut with a due date?

Re: Capital one? missing transaction? HELPP

09Lexie — Sat, 08 Jun 2013 05:45:52 GMT

It didn't seem clear that the transaction posted but that it was subtracted from OPs available credit.

Re: Capital one? missing transaction? HELPP

Anonymous — Sat, 08 Jun 2013 07:20:24 GMT

I had this happend earlier this month. I couldn't pay the "pending" charge until it cleared. The charge was also made the day the statement cut but posted then next day. Account balance was $0, but avail balance included the "pending" charge. My CR reported it as a $0 because the "pending" charge didn't clear. I wonder if this is the case with the OP...