topic Best Buy CLI question in Credit Cards

Best Buy CLI question

669 — Fri, 28 Jun 2013 18:48:17 GMT

I just tried to request a CLI on my Best Buy card and was told that I would receive a reply in 24 hours....30 seconds later I received an email stating that Cap One could not process the CLI request due to "unverifiable information" So I called the 800# and was told they did in fact have "unverifiable information" .

I asked the service rep. if I could supply the information needed and was told no and I could try in 6 months for another CLI. I have tried 2 times in the last 14 months and got this same response on my first try. (only 2 times I have requested a CLI since Cap One took over)

Does this make any since?

My scores should not be a problem as my income.

Anyone else run into this?

thanks

Re: Best Buy CLI question

armbenderc — Fri, 28 Jun 2013 19:42:57 GMT

@669 wrote:
I just tried to request a CLI on my Best Buy card and was told that I would receive a reply in 24 hours....30 seconds later I received an email stating that Cap One could not process the CLI request due to "unverifiable information" So I called the 800# and was told they did in fact have "unverifiable information" .

I asked the service rep. if I could supply the information needed and was told no and I could try in 6 months for another CLI. I have tried 2 times in the last 14 months and got this same response on my first try. (only 2 times I have requested a CLI since Cap One took over)

Does this make any since?

My scores should not be a problem as my income.

Anyone else run into this?

thanks

I will PM you EO# that deals with BB or BBRZMC.

Re: Best Buy CLI question

WhiteCollar — Fri, 28 Jun 2013 23:22:17 GMT

Can you please PM me that number as well?