topic Re: Citi card users - what's up with linking accounts? in Credit Cards

Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 02:29:02 GMT

Just registered my new AA Visa. Thought it would be a snap to add to the same setup as my Hilton Visa. Apparently I will have to have two separate logins for two cards? Are you kidding me? I followed the instructions and was hoping to do something like Amex or Chase where all of my cards are viewable on one login and one screen. No dice unless I am way off on what I am doing. I suppose the mobile app is the same way. Bummer.

I guess I was expecting too much. All my accounts on one screen. View balances, available credit, point totals and due dates. Did I mention how Amex and Chase can do this? Even Bank of America rocks single screen multiple account access.

Someone please tell me I am missing something. Please?

Re: Citi card users - what's up with linking accounts?

armbenderc — Sat, 29 Jun 2013 02:32:53 GMT

There is an option to link all card.

Re: Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 02:38:48 GMT

I tried it and it said something along the lines of not allowed. I'll try customer service in the morning.

Re: Citi card users - what's up with linking accounts?

armbenderc — Sat, 29 Jun 2013 02:39:41 GMT

That messed up.

Re: Citi card users - what's up with linking accounts?

HiLine — Sat, 29 Jun 2013 02:52:56 GMT

That's probably a technical glitch. I have both Citi cards on the same online account.

Re: Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 02:55:12 GMT

@HiLine wrote:
That's probably a technical glitch. I have both Citi cards on the same online account.

What cards do you have linked? I/m trying to link a Hilton and an AA.

Re: Citi card users - what's up with linking accounts?

Open123 — Sat, 29 Jun 2013 03:01:14 GMT

Should work, I assume you clicked "Services" --> under Banking Service Requests --> "Link/Unlink Citi Credit Card?"

While I don't have the Hilton, I have about 4 cards linked, one of which is the AA. However, there was a time when it didn't work while I tried to link a new Premier card, requiring me to call in to have it linked manually. In my case, there was a slight address mismatch.

When you call in, they will most assuredly link it all on a single page.

Re: Citi card users - what's up with linking accounts?

HiLine — Sat, 29 Jun 2013 03:03:06 GMT

@scenery_guy wrote:
@HiLine wrote:
That's probably a technical glitch. I have both Citi cards on the same online account.
What cards do you have linked? I/m trying to link a Hilton and an AA.

2 AA cards.

Re: Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 03:24:39 GMT

Thanks I will try calling to get some assistance in the morning. I have tried both ways AA > Hilton and Hilton > AA. Same result as seen in the attached file.

Re: Citi card users - what's up with linking accounts?

HiLine — Sat, 29 Jun 2013 03:26:44 GMT

Maybe your new card is so new that the system hasn't fully registered it yet? You've activated the card, right?

Re: Citi card users - what's up with linking accounts?

Open123 — Sat, 29 Jun 2013 03:34:53 GMT

Good luck!

In my experience, my calls to Citi hasn't always been the smoothest. LOL

Re: Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 03:47:49 GMT

@HiLine wrote:
Maybe your new card is so new that the system hasn't fully registered it yet? You've activated the card, right?

Oh yeah, activated it yesterday and used it today. Gotta hit that spend for miles!

Thanks for the vote of confidence Open123, afraid you might be right. I tried a chat session a little while ago and it didn't go to well. Essentially told me same thing as on screen shot. Gee thanks. Who knows, I might have picked the 2 cards that can't link. That's my luck but I just can't fathom this kind of inability to link two accounts.

Re: Citi card users - what's up with linking accounts?

dodfire — Sat, 29 Jun 2013 03:57:34 GMT

Certainly you can link them.....maybe its just a glitch....hope so. I have noticed their site to be a little sluggish the past few days.

Re: Citi card users - what's up with linking accounts?

HiLine — Sat, 29 Jun 2013 03:59:31 GMT

My only call to Citi resulted in good things. Try talking to a human voice...

Re: Citi card users - what's up with linking accounts?

HiLine — Sat, 29 Jun 2013 04:00:42 GMT

@dodfire wrote:
Certainly you can link them.....maybe its just a glitch....hope so. I have noticed their site to be a little sluggish the past few days.

They recently switched to a new interface. Understandably it's not working great yet. And Citi's reputation with their website doesn't exactly help lol.

Re: Citi card users - what's up with linking accounts?

Dubious — Sat, 29 Jun 2013 04:24:49 GMT

I had a similar issue a few months back, but I don't quite remember the wording of my error message. While on the phone to customer service I logged out and when I logged back in both accounts were there. Customer service didn't have to do anything.

Re: Citi card users - what's up with linking accounts?

scenery_guy — Sat, 29 Jun 2013 18:38:46 GMT

According to the call I just had with Online Technical Assistance 866-524-5090 they can't combine my two user ID accounts because they are co branded cards. I tried explaining that I have read online on several forums (specifically FT thread) where the issue was as simple as a missing middle initial but the CSR kept insisting the web site for each co branded card is different. I even explained I can sign on to each card from same starting point and that each card home screen looks identical. I was polite, thanked them for their time and got off phone. I will try again later and try moving up the chain to a supervisor or send a few secure emails. Or Twitter help. I'm sure there is a fix and I will try to figure out who I need to talk to for resolution.

Good news is the iPhone app seems to store both logins so I can log in and a out quickly from the phone. Bank payment info stored so that may be the best way for me to access and make payments.