topic Re: Capital One Executive Office Email in Credit Cards

Capital One Executive Office Email

sperrin — Thu, 23 May 2013 22:01:27 GMT

Hi Guys,

I emailed the EO (CEO & a few of the other execs) late last night. I see that a lot of people have success once contacted with their limits and possibly their AF's waived. How long does it usually take to hear from them? Are there any key notes I should keep in mind? I started with a secured Cap 1 card that I've had for 14 months. I then applied for the cash rewards card-- received it in the mail with a $500 limit, which was increased to $750 with their credit steps program. I've had that card for 8 months and also never missed a payment. Credit has improved quite a bit, consolidated my student loans, and have been paying off other debts. How likely am I to receive an increase? I have a good annual income of around 85k. Is there anyone else I should have contacted besides the CEO? I figure he will just pass it along to someone in his office.

Thanks for any insight.

Re: Capital One Executive Office Email

Stralem — Thu, 23 May 2013 22:17:54 GMT

They got back to me the day after I sent my email. I received my requested limit increase the morning after that. 3 days total.

I couldn't say how likely you are to receive a CLI, though. It depends on your credit & financial situation.

Also, be aware that they'll use a soft pull when making their decision. If they counter with a limit you don't like, you have the option of allowing them to do a hard pull to use your most up-to-date reports.

Re: Capital One Executive Office Email

sperrin — Thu, 23 May 2013 23:06:27 GMT

thanks so much! actually just received a call from them after posting. They asked about annual income, housing, etc. Asked for a $750 increase. Hopefully They'll meet me somewhere in the middle. Anyone else have any input?

Re: Capital One Executive Office Email

p- — Thu, 23 May 2013 23:09:49 GMT

@sperrin wrote:
thanks so much! actually just received a call from them after posting. They asked about annual income, housing, etc. Asked for a $750 increase. Hopefully They'll meet me somewhere in the middle. Anyone else have any input?

Key notes to keep in mind:

http://ficoforums.myfico.com/t5/Credit-Cards/How-to-get-a-PC-or-CLI-from-Capital-One/td-p/1690104

Re: Capital One Executive Office Email

sperrin — Tue, 28 May 2013 02:43:32 GMT

So I received a phone call from the Cap One Exec Office. This was on Thursday. Any chance you think I'll hear back tomorrow? I've read that if you do receive a CLI, you'll usually see it that morning, before they call you. Fingers crossed!

Re: Capital One Executive Office Email

myjourney — Tue, 28 May 2013 02:48:11 GMT

@sperrin wrote:
So I received a phone call from the Cap One Exec Office. This was on Thursday. Any chance you think I'll hear back tomorrow? I've read that if you do receive a CLI, you'll usually see it that morning, before they call you. Fingers crossed!

I would say no later than Wednesday and for me it showed up the night before the call back

Good Luck

Re: Capital One Executive Office Email

sperrin — Wed, 29 May 2013 00:09:22 GMT

Still no call.. getting kind of bummed. When did your CLI hit? They already refunded my AF on both cards.

Re: Capital One Executive Office Email

myjourney — Wed, 29 May 2013 00:10:40 GMT

@sperrin wrote:
Still no call.. getting kind of bummed. When did your CLI hit? They already refunded my AF on both cards.

The night before the call back

Check later tonight if you haven't already Lol

Re: Capital One Executive Office Email

wahoojack13 — Wed, 29 May 2013 14:34:43 GMT

Can you PM me the EO email address?

Re: Capital One Executive Office Email

myjourney — Wed, 29 May 2013 14:40:14 GMT

@wahoojack13 wrote:
Can you PM me the EO email address?

sent

Re: Capital One Executive Office Email

pt310 — Wed, 29 May 2013 14:43:17 GMT

I sent an email to EO on May 23...no response yet at all. Should I try again? Doesn't seem like most people are waiting this long.

Re: Capital One Executive Office Email

myjourney — Wed, 29 May 2013 14:53:58 GMT

@pt310 wrote:
I sent an email to EO on May 23...no response yet at all. Should I try again? Doesn't seem like most people are waiting this long.

Give it today if no call resend it again

Just sent you PM to make sure you sent to right email also phone if you wish to call instead

Re: Capital One Executive Office Email

kroberts67 — Wed, 29 May 2013 14:48:36 GMT

@pt310 wrote:
I sent an email to EO on May 23...no response yet at all. Should I try again? Doesn't seem like most people are waiting this long.

I sent one on May 22 and heard from them by email the next morning (instructing me to call a specific person). Seems like they would have made the initial contact last Friday, yesterday at latest. Check your spam folder as their initial method of contact was email for me.

Re: Capital One Executive Office Email

Anonymous — Wed, 29 May 2013 14:53:44 GMT

I emailed the EO with a polite/professional email, and I got a direct phone call from an EO Rep within 3 days. That EO Rep collected some finanical information about me and got back to me in almost 2 weeks. I got positive results though so the wait was all good. Good luck with your request!

Re: Capital One Executive Office Email

pt310 — Wed, 29 May 2013 15:05:20 GMT

@myjourney wrote:
@pt310 wrote:
I sent an email to EO on May 23...no response yet at all. Should I try again? Doesn't seem like most people are waiting this long.
Give it today if no call resend it again
Just sent you PM to make sure you sent to right email also phone if you wish to call instead

Thanks. That's where I sent it.

I've checked my spam folder also...nothing. (from CapOne anyway, LOL)

I'll give them a call tomorrow if I still don't here anything.

btw, this won't restart my gardening, will it? I'm up to 9 days!

Re: Capital One Executive Office Email

myjourney — Wed, 29 May 2013 15:07:38 GMT

@pt310 wrote:
@myjourney wrote:
@pt310 wrote:
I sent an email to EO on May 23...no response yet at all. Should I try again? Doesn't seem like most people are waiting this long.
Give it today if no call resend it again
Just sent you PM to make sure you sent to right email also phone if you wish to call instead
Thanks. That's where I sent it.
I've checked my spam folder also...nothing. (from CapOne anyway, LOL)

I'll give them a call tomorrow if I still don't here anything.

btw, this won't restart my gardening, will it? I'm up to 9 days!

No its a SP for results as long as it a CAP1 and not Orchard or HSBC ........Yay

Re: Capital One Executive Office Email

JonStur — Wed, 29 May 2013 15:18:46 GMT

I emailed them in the morning, got a call from them later that afternoon, $3000 CLI the next day...

Re: Capital One Executive Office Email

pt310 — Wed, 29 May 2013 15:24:01 GMT

No its a SP for results as long as it a CAP1 and not Orchard or HSBC ........Yay

Whew!

Re: Capital One Executive Office Email

pt310 — Wed, 29 May 2013 15:26:35 GMT

@JonStur wrote:
I emailed them in the morning, got a call from them later that afternoon, $3000 CLI the next day...

Ok, yeah, rub it in...

Congrats!

Re: Capital One Executive Office Email

Anonymous — Wed, 29 May 2013 15:31:19 GMT

Have patience. CapOne EO must be getting many emails from its customers due to MyFico. :-)

Overall CapOne EO has been a awesome experience for most card holders.

You might want to send an email again next week instead of calling them directly.
I have read on the forum that EO does not prefer people calling them directly because every request is indvidually handled by EO team member.

I got a increase from 500 to 1000 from CapOne EO.

Best of luck.