topic Re: Frustrated with CiTi credit card... in Credit Cards

Frustrated with CiTi credit card...

JaeJae12 — Tue, 13 Aug 2013 00:15:14 GMT

So made some purchases on my TYP card and minimum payment is due on 8/16 ( still showing 0 on amount to be paid..) but I am still not able to pay off my balance online...anyone know when can I pay my balance? I keep getting the stupid error message " amount can't be higher then previous balance"..

Re: Frustrated with CiTi credit card...

09Lexie — Tue, 13 Aug 2013 00:19:08 GMT

Just push it through your bank account.

Re: Frustrated with CiTi credit card...

revvystoke — Tue, 13 Aug 2013 00:25:24 GMT

@JaeJae12 wrote:
So made some purchases on my TYP card and minimum payment is due on 8/16 ( still showing 0 on amount to be paid..) but I am still not able to pay off my balance online...anyone know when can I pay my balance? I keep getting the stupid error message " amount can't be higher then previous balance"..

Your statement is probably closing 8/17 or 8/18. It won't let you make a payment until they actually post to the account. They are likely still pending and won't post for a day or two after making the purchases. I would either push it through your banks bill pay, or just stop using the card a few days before statement cut date if you are trying to PIF and make a payment using their system online.

Re: Frustrated with CiTi credit card...

djc1puno — Tue, 13 Aug 2013 00:41:51 GMT

When is you statement due? If it posts before cut off date then just quick pay it so payment will post before gen of new statement ymmv

Re: Frustrated with CiTi credit card...

FinStar — Tue, 13 Aug 2013 00:53:36 GMT

@JaeJae12 wrote:
So made some purchases on my TYP card and minimum payment is due on 8/16 ( still showing 0 on amount to be paid..) but I am still not able to pay off my balance online...anyone know when can I pay my balance? I keep getting the stupid error message " amount can't be higher then previous balance"..

Citi doesn't let you make any online payments if your current balance is zero. Once your charges post, Citi allows you to make online payments up through midnight. Others have mentioned a better option like pushing a payment through your bank's online bill pay - easy as pie... no need to let a system message heighten your frustration.

Re: Frustrated with CiTi credit card...

JaeJae12 — Tue, 13 Aug 2013 00:59:36 GMT

My current balance is 329.45 and it has posted already for like 2 week already... Yet the minimum payment is still showing $0.00 amount owe and it's due on 8/16....

Re: Frustrated with CiTi credit card...

ezdoesit — Tue, 13 Aug 2013 01:00:59 GMT

@JaeJae12 wrote:
So made some purchases on my TYP card and minimum payment is due on 8/16 ( still showing 0 on amount to be paid..) but I am still not able to pay off my balance online...anyone know when can I pay my balance? I keep getting the stupid error message " amount can't be higher then previous balance"..

I am guessing you don't have a banking relationship with them. Did you try calling CSR to see if they can do it manually?

Re: Frustrated with CiTi credit card...

JaeJae12 — Tue, 13 Aug 2013 01:05:04 GMT

Does having a CC with them consider as banking relationship? And not to be mean/racist but I can't really understand those CSR...

Re: Frustrated with CiTi credit card...

CBTS — Tue, 13 Aug 2013 01:08:49 GMT

@JaeJae12 wrote:
My current balance is 329.45 and it has posted already for like 2 week already... Yet the minimum payment is still showing $0.00 amount owe and it's due on 8/16....

If the minimum payment shows $0.00, AFAICT it's from the previous statement. Otherwise it doesn't make any sense what they're trying to do.

Re: Frustrated with CiTi credit card...

Anonymous — Tue, 13 Aug 2013 01:09:18 GMT

@JaeJae12 wrote:
Does having a CC with them consider as banking relationship? And not to be mean/racist but I can't really understand those CSR...

No, need to have a checking/savings account etc. But as everyone has said, pushing from your bank's bill pay is the way to go, to get round any limits on the issuer's web site (e.g. FIA limits the number of payments you can make online a month, pushes from banks don't count towards the limit)

Re: Frustrated with CiTi credit card...

ezdoesit — Tue, 13 Aug 2013 01:10:48 GMT

@Anonymous wrote:
@JaeJae12 wrote:
Does having a CC with them consider as banking relationship? And not to be mean/racist but I can't really understand those CSR...
No, need to have a checking/savings account etc. But as everyone has said, pushing from your bank's bill pay is the way to go, to get round any limits on the issuer's web site (e.g. FIA limits the number of payments you can make online a month, pushes from banks don't count towards the limit)

Re: Frustrated with CiTi credit card...

FinStar — Tue, 13 Aug 2013 01:16:36 GMT

In general, I've never had any issues with making payments with Citi online. Not sure what the issue might be with your account OP. IME, the minute the transactions post to any of my Citi cards, whether it's the Divident WEMC, AA Amex or TYP, I can simply make the payment right then and there and is not dependent on the previous statement balance, since I PIF and it's always 0.

Re: Frustrated with CiTi credit card...

djc1puno — Tue, 13 Aug 2013 01:47:54 GMT

Definitely odd w ur account op! Just push it thru ur bank

Re: Frustrated with CiTi credit card...

jefftca925 — Tue, 13 Aug 2013 04:57:00 GMT

If this is your FIRST statement to generate on this account Citi will not permit an online payment UNTIL a statement is generated. You would have to go into a branch and make the payment there by check or cash. I have 3 Citi cards and each one of them this has been the case.