topic Re: Capital One Image Card - Revert to original image in Credit Cards

Capital One Image Card - Revert to original image

Anonymous — Fri, 06 Sep 2013 19:44:51 GMT

Getting bored with the image I selected and just want to go back to the orignal layout. Is this possible?

Couldnt find a chat button on Cap1 and decided Id post before spending time on the phone with Cap1.

Re: Capital One Image Card - Revert to original image

shane82388 — Fri, 06 Sep 2013 19:55:05 GMT

+1 Im interested in this too.

Re: Capital One Image Card - Revert to original image

wHiTeSoL — Fri, 06 Sep 2013 19:56:59 GMT

yes you can, I am in the middle of it right now and it is a nightmare, you need to get transfered to the card image department and ask them to fill out a "flagship" form. Then i'll remove the image and be sent to you.

Re: Capital One Image Card - Revert to original image

Anonymous — Fri, 06 Sep 2013 20:04:44 GMT

I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.

Re: Capital One Image Card - Revert to original image

Pat94108 — Fri, 06 Sep 2013 20:05:23 GMT

I did it twice. I started a chat but then the rep told me I had to call, which I did. I asked to revert back to the original design and within a few days received a new card. Yes, they do need to send in a request, the rep will tell you that they need to fax a form. They usually do it while they're on the phone with you. If the rep doesn't mention that or doesn't do it while they have you on the line, I would advise to check the following days to see if it's been done.

Re: Capital One Image Card - Revert to original image

injustifiiable — Fri, 06 Sep 2013 20:08:10 GMT

So glad I kept my old cards.

They all still work (I had about 3 or 4 custom designs plus the default one.)

Re: Capital One Image Card - Revert to original image

Pat94108 — Fri, 06 Sep 2013 20:08:41 GMT

@Anonymous wrote:
I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.

I am not surprised to read that. I once asked and they sent me a platinum card (I had the cash back rewards card) so I had to call a second time then they forgot to do it so called a third time and finally received the correct card. I don't understand why they simply don't implement an option on the website to revert back to the original card, which would make things so much simpler.

Re: Capital One Image Card - Revert to original image

Anonymous — Fri, 06 Sep 2013 20:09:49 GMT

@Pat94108 wrote:
@Anonymous wrote:
I tried this three times. Each time I spoke with a CSR and explained that I just wanted to go back to the standard card design. I empahsized that fact. They told me that they would take care of it, and when the card came it had my current custom design. In the end, I just gave up.
I am not surprised to read that. I once asked and they sent me a platinum card (I had the cash back rewards card) so I had to call a second time then they forgot to do it so called a third time and finally received the correct card. I don't understand why they simply don't implement an option on the website to revert back to the original card, which would make things so much simpler.

+1000

Re: Capital One Image Card - Revert to original image

Anonymous — Fri, 06 Sep 2013 22:29:19 GMT

OK....called in to Cap1, transferred to image dept (tech support), confirmed a few things, new stock card will be received ~10 days.

Agent knew what he was doing, said he had to fax something.................

Total time ~10 minutes

Re: Capital One Image Card - Revert to original image

audia4 — Sat, 07 Sep 2013 04:24:42 GMT

What does the original card look like?

I have yet to receive mine (was a holder of Orchard Bank card that has transferred to CO now).

I wonder if I was to design my own, would it speed up the process of getting my new card? It's been MONTHS!

Re: Capital One Image Card - Revert to original image

Anonymous — Sat, 07 Sep 2013 07:09:10 GMT

Not sure if this is the card you mean. But I had a HSBC card that got converted to Cap One recently. Finally got the card. I think it is really smart looking. I would say one of the better plastic cards I have seen. Kind of a dark blueish steel. Has red edge on card which is something I haven't noticed before. You can see it on : http://www.hellocapitalone.com/

Click on the Your New Card for a picture or look at my sig for picture. However, I would say the card looks a better in personal than on the website. In person, the dark blue has more of a shine and texture to it and you can see the red outline on card. I would say it would be my best looking plastic card or 2nd best (after the True Earnings from AMEX which I think looks pretty slick).