topic Re: AMEX Backdating Question in Credit Cards

AMEX Backdating Question

kats_rebuild — Tue, 17 Sep 2013 15:33:54 GMT

I have had a corporate AMEX charge card since 2010. A few months ago I applied for and received the AMEX PRG, it currently lists my "Member Since" date as 2013. If I call into customer service will they backdate this card to the corporate open date?

Re: AMEX Backdating Question

tomfromrictmame — Tue, 17 Sep 2013 15:46:14 GMT

If the corp AMEX card is in your name (you are responsible for the debt), they should.

Re: AMEX Backdating Question

Anonymous — Tue, 17 Sep 2013 15:47:53 GMT

What does it say when you log in? Often, the first new card for old member gets dated wrong, but online will let you know what AMEX really thinks your member date is. If it is right online, then up to you whether or not you want new card with correct member date on it.

However it is showing 2013 member date online, you will need to call in and ask for it to be changed. If you have old info, that would help. However, some business/corporate cards do not set member date so rep may tell you that. However, YMMV if you get nice rep or old card is eligible for setting member dates.

Re: AMEX Backdating Question

kats_rebuild — Tue, 17 Sep 2013 15:51:38 GMT

I don't manage my Corporate card account at all. So I can't log into it. When I log into my PRG it shows Member Since 2013.

Re: AMEX Backdating Question

Anonymous — Tue, 17 Sep 2013 16:01:33 GMT

@kats_rebuild wrote:
I don't manage my Corporate card account at all. So I can't log into it. When I log into my PRG it shows Member Since 2013.

Going to have to all and find the right rep. Do you have corporate card number? Keep you conversation short and sweet, and try both rep and card replacement.

Hi this is XYZ. I just got my new PRG. It says my member date is 2013. I am looking at my old Amex and it says 2010. Can you send me replacement card with 2010 member date please.

They may have to search and you should let them. If they can't find card, say you can get them number. If they say it is corporate and cant do it. Just don't argue and call back and get someone else.

Re: AMEX Backdating Question

kats_rebuild — Tue, 17 Sep 2013 16:05:02 GMT

Thanks for the advice. The corporate card is still active so I definirely have the number to give them. I will try it when I get home from work today.

Re: AMEX Backdating Question

Anonymous — Tue, 17 Sep 2013 16:15:20 GMT

They matched my Corporate Card date from 2008, when you say you don't manager your corporate card at all, have you tried to add it to your online account? I added both my personal card and my corporate card to my online account and that worked. I am glad it shows 2008 instead of 2013

Re: AMEX Backdating Question

kats_rebuild — Tue, 17 Sep 2013 16:29:35 GMT

I meant that I currently have no online account access to the corporate card. Once a month the finance dept emails your statement to you and then you reconcile your own expense reports. I do remember having to give them my SSN when they issued me my corporate card.

Re: AMEX Backdating Question

Anonymous — Tue, 17 Sep 2013 16:43:39 GMT

@kats_rebuild wrote:
I meant that I currently have no online account access to the corporate card. Once a month the finance dept emails your statement to you and then you reconcile your own expense reports. I do remember having to give them my SSN when they issued me my corporate card.

oh ok when you call you may want to have the corporate card number handy in case they ask for it

Re: AMEX Backdating Question

Anonymous — Tue, 17 Sep 2013 17:30:26 GMT

Dont be surprised if you have to call back a few times. Maybe one call to normal rep. One call to card replacement. One call to normal rep...Rinse Repeat

Re: AMEX Backdating Question

wHiTeSoL — Tue, 17 Sep 2013 17:59:43 GMT

I had this exact thing done just weeks ago, I also have a corp card I dont have access to (besides expense reports). You can do it over live chat or call but dont mention the word backdate or corporate. Just like someone above said, "hey I just got my new SPG card and i noticed my old american express card says member since XX and the new one says 13. Can you correct that for me?"

Re: AMEX Backdating Question

kats_rebuild — Tue, 17 Sep 2013 18:14:50 GMT

Thanks so much for all the advice, I will update once I make the call. I feel so much more confident knowing exactly what I should say to the CSR.