topic Re: Credit Card not honoring sign up bonus? in Credit Cards

Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 02:03:38 GMT

I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 02:27:25 GMT

Most base level CSRs do not have the authority over this type of situation, and are discouraged from transferring to a supervisor, so they'll usually tell you that there's nothing they can do. What you want to do its open the stickied thread on this board and get the number for BOA's executive office. Contact someone there, but polite and visual, and they should be willing to help you.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 02:52:14 GMT

I don't see a number for the executive office. I only see the backdoor number for an analyst which is where I called today.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 02:55:47 GMT

Does anyone have an email or backdoor number for bank of america's executive office that they can pm me? Thanks

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 02:57:28 GMT

Perhaps they have a spy in the garden.

Hopefully you'll find someone to sort it out. Stinks that we're litrerally expected to take screen shots of offers from major banks.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 03:23:09 GMT

I did take a pic of the offer with my phone just in case....lol But they also mailed me an offer of 15,000 that I held on to. If they won't honor the 20k, I will push for the 15k.

Re: Credit Card not honoring sign up bonus?

kevinjjc — Thu, 12 Dec 2013 03:29:06 GMT

I know how you feel, Bank of America did not honor the sign up bonus when I opened up a checking account.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 11:34:12 GMT

Just bumping this up to see if anyone has an email or phone number for the executive office.

Re: Credit Card not honoring sign up bonus?

lg8302ch — Thu, 12 Dec 2013 11:52:34 GMT

I would take a print screen of the offer from the account and simply wait. Quite often BofA CSR do not see the special targeted offer on the account as I had several BT offers for 0% APR and 2% BT fee and they always told me that it is 4% BT fee. (phone or sm both did not see it) Then I found out that they do not see online offers on the account unless they can search with the offer code ...so you might still get your sign up bonus if you applied with the link/offer you got online. Did you get a special code if yes take a picture/print screen of it and just wait to see if you get it. I would only start with CSR if the sign up bonus is not paid out or not paid out correctly. Good luck!

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 12:01:24 GMT

@lg8302ch wrote:
I would take a print screen of the offer from the account and simply wait. Quite often BofA CSR do not see the special targeted offer on the account as I had several BT offers for 0% APR and 2% BT fee and they always told me that it is 4% BT fee. (phone or sm both did not see it) Then I found out that they do not see online offers on the account unless they can search with the offer code ...so you might still get your sign up bonus if you applied with the link/offer you got online. Did you get a special code if yes take a picture/print screen of it and just wait to see if you get it. I would only start with CSR if the sign up bonus is not paid out or not paid out correctly. Good luck!

I didn't print the screen itself on the computer but I took a pic with my phone just in case. It only shows the offer and my name, not any code. That preapproval has been popping up on my account for a month now. I finally took advantage of it. They have to be able to see it because I used their link. The new account finally showed up on my account this morning so I was going to call and talk to someone else on the backdoor number that is posted here. I have never had any problems with boa so I hope they get this taken care of.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 12:05:43 GMT

I suspect that the backdoor number IS the EO number that they are referring to in this case.

Re: Credit Card not honoring sign up bonus?

lg8302ch — Thu, 12 Dec 2013 12:13:07 GMT

Oh then I would just wait and see once you have done the min spend. But for sure fight for it if it does not get paid as offered. If I had a picture of the offer on my mobile I would not bother right now and simply start once the offer is NOT paid correctly. But that is me as I would hate to invest time for nothing.

Re: Credit Card not honoring sign up bonus?

Anonymous — Thu, 12 Dec 2013 12:22:39 GMT

The backdoor number says it's for a credit analyst. When I called it yesterday, the csr didn't seem to know much. She was also supposed to change the card over from the platinum to the visa signature. She said it would take a few weeks. Later when I was online chatting with a csr, they said that there was not anything in the system about having it made into a visa signature. So somebody doesn't know what they are talking about. Hopefully I am worrying needlessly. I also have a mailed offer for the same card but for 15,000 points so if they won't accept the screenshot, then they should at lease honor that. But if all else fails, their website offers 10,000 points. The csr said that I had no bonus which just does not seem right to me.

Re: Credit Card not honoring sign up bonus?

lg8302ch — Thu, 12 Dec 2013 22:08:59 GMT

The conversion from Platinum Plus to Signature does indeed take a few weeks. I did it on both of my cards Travel and Cash rewards and in both cases it took 3-4 weeks. So this info was correctly given to you by the CSR. Once the conversion is done you will see it online as the account number will change...but this will not happen tomorrow...so just be patient. If I were you I would not mess too much around with the account change now as this could indeed create trouble with your sign up bonus....just my 2cents

Re: Credit Card not honoring sign up bonus?

FinStar — Fri, 13 Dec 2013 08:05:57 GMT

@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell

Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!

Re: Credit Card not honoring sign up bonus?

djc1puno — Fri, 13 Dec 2013 08:10:51 GMT

@FinStar wrote:
@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell
Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!

that's a good question fin! seems simple enough, but maybe OP hasn't reached the spend threshold

Re: Credit Card not honoring sign up bonus?

FinStar — Fri, 13 Dec 2013 08:41:04 GMT

@djc1puno wrote:
@FinStar wrote:
@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell
Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!
that's a good question fin! seems simple enough, but maybe OP hasn't reached the spend threshold

Maybe snowkitty can enlighten us just to see if we're missing something.

Re: Credit Card not honoring sign up bonus?

Anonymous — Fri, 13 Dec 2013 12:27:00 GMT

@FinStar wrote:
@djc1puno wrote:
@FinStar wrote:
@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell
Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!
that's a good question fin! seems simple enough, but maybe OP hasn't reached the spend threshold
Maybe snowkitty can enlighten us just to see if we're missing something.

No, I have not spent anything on the card since it was just opened. It will be a couple weeks before I get it....Boa always seems to take their time mailing out cards. When I spoke with someone yesterday, they said they could not see all the information which was normal since the card was not even made yet. I guess I will wait until I get it and see what happens. They did show that I have the 0% interest for 12 months though.

Re: Credit Card not honoring sign up bonus?

FinStar — Fri, 13 Dec 2013 20:23:00 GMT

@Anonymous wrote:
@FinStar wrote:
@djc1puno wrote:
@FinStar wrote:
@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell
Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!
that's a good question fin! seems simple enough, but maybe OP hasn't reached the spend threshold
Maybe snowkitty can enlighten us just to see if we're missing something.
No, I have not spent anything on the card since it was just opened. It will be a couple weeks before I get it....Boa always seems to take their time mailing out cards. When I spoke with someone yesterday, they said they could not see all the information which was normal since the card was not even made yet. I guess I will wait until I get it and see what happens. They did show that I have the 0% interest for 12 months though.

An item to keep in mind, most features on the card will not display to analysts UNTIL your card is activated, that's the bottom line. Then, once any transaction are made, will place the appropriate coding so they can see the type of bouns tier that was assigned to that specific product. While every lender and every CC product is different, I think you may have jumped the gun a little too early on this... IMO, first meet the elegibility spending criteria, then just hold on to the snapshot on your phone that confirms the offer, this way if any issues arise with the bonus redemption you have a back up. Without using the card, you have no recourse.

Re: Credit Card not honoring sign up bonus?

djc1puno — Fri, 13 Dec 2013 20:29:17 GMT

@FinStar wrote:
@Anonymous wrote:
@FinStar wrote:
@djc1puno wrote:
@FinStar wrote:
@Anonymous wrote:
I had an offer for the boa travel reward card and I was approved for it today. The offer was for 20,000 travel reward points after spending 500.00 in 90 days. After apping online, I called to be sure the bonus and 0% interest were added to my account. The csr said there was no bonus on the card. I told her I app'd for the card for that reason. She said sorry. I then tried to chat with a csr via the website and they could give me no information on the signup bonus. That bonus was offered to me on the website when I logged in. How can they not honor it? What should I do next? If they won't honor it, I don't want the card. I've already moved part of my cash rewards limit to the travel card. I'm very irritated right now and need advice.....thanks

Sorry for any mistakes, I'm on my cell
Have you spent the $500 as per the elgible requirement? Has it been 90 days? You stated the Travel Reward CC was approved today. Often times until any transactions are made it won't trigger the coding for the bonus requirement. You seem to worry too much!
that's a good question fin! seems simple enough, but maybe OP hasn't reached the spend threshold
Maybe snowkitty can enlighten us just to see if we're missing something.
No, I have not spent anything on the card since it was just opened. It will be a couple weeks before I get it....Boa always seems to take their time mailing out cards. When I spoke with someone yesterday, they said they could not see all the information which was normal since the card was not even made yet. I guess I will wait until I get it and see what happens. They did show that I have the 0% interest for 12 months though.
An item to keep in mind, most features on the card will not display to analysts UNTIL your card is activated, that's the bottom line. Then, once any transaction are made, will place the appropriate coding so they can see the type of bouns tier that was assigned to that specific product. While every lender and every CC product is different, I think you may have jumped the gun a little too early on this... IMO, first meet the elegibility spending criteria, then just hold on to the snapshot on your phone that confirms the offer, this way if any issues arise with the bonus redemption you have a back up. Without using the card, you have no recourse.

+1 fin...that's why the bonus hasn't appeared you have to meet the spend criteria first then the bonus will/should appear...

@fin...can't believe we forgot to ask about that in the beginning...lol...guess we just assumed OP met the spend threshold