topic Re: Chase secure message?? in Credit Cards

Chase secure message??

JaeJae12 — Fri, 20 Dec 2013 22:08:09 GMT

So these pass two days I tried to used the chase secure message to ask if I can upgrade my freedom to a visa signature, so far no response from them and it has been two days.. Is it me or is it the holiday coming up? Usually I get prompt responses .

Re: Chase secure message??

mnavas — Fri, 20 Dec 2013 22:16:55 GMT

@JaeJae12 wrote:
So these pass two days I tried to used the chase secure message to ask if I can upgrade my freedom to a visa signature, so far no response from them and it has been two days.. Is it me or is it the holiday coming up? Usually I get prompt responses .

They are currently experiencing a high volume of messages... Message them again and remind them to reply your request. Or just call and request this conversion on the phone (to make things faster)

Re: Chase secure message??

Anonymous — Fri, 20 Dec 2013 23:56:51 GMT

I am sure with the Target mess they have message delays

Re: Chase secure message??

-NewGuy- — Sat, 21 Dec 2013 00:01:20 GMT

Makes sense. They (and everyone else) already have messages up on their home page for affected customers.

Re: Chase secure message??

ksantangelo23 — Sat, 21 Dec 2013 00:21:01 GMT

I got a response within hours of my message stating it was forwarded to the appropriate department, and it will be answered within seven days,