topic Re: Capital One EO Office number? in Credit Cards

Capital One EO Office number?

Laxbam7 — Thu, 13 Feb 2014 19:11:58 GMT

Hello! I keep reading on people contacting CapOne EO office. Can anyone PM me the information?

I would like to get an increase on my rewards MC. I requested one online and got the "10 day" notice. I have been with them a year now and always pay on time.

Thank you!

Re: Capital One EO Office number?

gdale6 — Thu, 13 Feb 2014 19:37:50 GMT

http://quotes.wsj.com/COF/company-people

Re: Capital One EO Office number?

SunriseEarth — Thu, 13 Feb 2014 20:31:28 GMT

PM sent

Re: Capital One EO Office number?

JSS3 — Thu, 13 Feb 2014 21:20:08 GMT

How are people able to request a CLI on Capital One's website and get a 7-10 day message? I thought the only thing you could do was click on the "Modify Your Features" button which always comes back with none available.

Re: Capital One EO Office number?

Anonymous — Thu, 13 Feb 2014 21:49:29 GMT

@JSS3 wrote:
How are people able to request a CLI on Capital One's website and get a 7-10 day message? I thought the only thing you could do was click on the "Modify Your Features" button which always comes back with none available.

Log onto your account, from the summary, select the tab that says "Services" and then hit "More" Under "Card Services" hit the last link: Request Credit Line Increase. from there, follow the prompts.

Re: Capital One EO Office number?

Anonymous — Thu, 13 Feb 2014 21:55:48 GMT

@Laxbam7 wrote:
Hello! I keep reading on people contacting CapOne EO office. Can anyone PM me the information?

I would like to get an increase on my rewards MC. I requested one online and got the "10 day" notice. I have been with them a year now and always pay on time.

Thank you!

Many people are uncomfortable sending the information via PM. For me the reason is that people may abuse this feature of Capital One's and they will shut it down. You can Google the information. I know that isn't what people want to do or hear but you can, and that is what I did. I didn't ask for the information. I had my account for 2 years with out getting anything out of it. You look for the Executive Officer and send "him" an email. It seems to get forwarded to their EO department and from there, very kind and helpful CRs will help you.

Some people want to use this feature with new accounts or after being declined for an account at all. While I understand their reasoning, my preference is to help people that have had their account for at LEAST a year after they've tried every other available option. It is my personal feeling that in doing so, it keeps them from shutting this feature down for the people who've had accounts in good standing for years and who otherwise have no other recourse to try. I've PM'd the info to countless people but I'm hesitant to do so unless they post what they've tried, how long they've had their accounts and their reasons. Maybe that is something that will cause people to want to post negatively, but if they disagree, that is on them. They can always wait for someone else to send the info, or use Google like I did.

This isn't directed at you, personally, OP but I saw a post recently asking if the EO info was a "secret" and it isn't. It's absolutely out there if people look, but we can not post it because of the TOS here on this forum, and because it is the EO's "personal" email address because it is his first and last name.

Re: Capital One EO Office number?

SunriseEarth — Thu, 13 Feb 2014 22:31:14 GMT

@Anonymous wrote:
Many people are uncomfortable sending the information via PM. For me the reason is that people may abuse this feature of Capital One's and they will shut it down. You can Google the information. I know that isn't what people want to do or hear but you can, and that is what I did. I didn't ask for the information. I had my account for 2 years with out getting anything out of it. You look for the Executive Officer and send "him" an email. It seems to get forwarded to their EO department and from there, very kind and helpful CRs will help you.

Some people want to use this feature with new accounts or after being declined for an account at all. While I understand their reasoning, my preference is to help people that have had their account for at LEAST a year after they've tried every other available option. It is my personal feeling that in doing so, it keeps them from shutting this feature down for the people who've had accounts in good standing for years and who otherwise have no other recourse to try. I've PM'd the info to countless people but I'm hesitant to do so unless they post what they've tried, how long they've had their accounts and their reasons. Maybe that is something that will cause people to want to post negatively, but if they disagree, that is on them. They can always wait for someone else to send the info, or use Google like I did.

This isn't directed at you, personally, OP but I saw a post recently asking if the EO info was a "secret" and it isn't. It's absolutely out there if people look, but we can not post it because of the TOS here on this forum, and because it is the EO's "personal" email address because it is his first and last name.

I think it's all subjective. There are matters that I considered serious enough for EO attention that others thought should go to frontline CSRs and vice versa. There are people whose issues could be easily resolved with the EO and refuse to contact on principle. I can't decide for a person when "enough is enough" for them; that's largely a matter of personal opinion. I do agree that, for most matters, resolution of an issue should be attempted using regular methods prior to calling the EO. If that fails, the EO is an excellent option and a great way to help people stay with Capital One.

Having worked a Tier 2 level call center, I can tell you that we provided plenty of feedback in regards to how Tier 1 could handle simple questions. We also gladly handled more complicated questions or completed more in-depth research than Tier 1 could.

Re: Capital One EO Office number?

bobbay — Thu, 13 Feb 2014 22:44:05 GMT

It has been mentioned here before. Know what to ask for, know what they are likely to ask you (do your homework). Be brief and to the point, be professional. They will take your info when they respond and they will call you back. I have had very good communication with them via this format and would never have made the progress with them I have with out this boards' helpful advice.

I recently contacted them again, and the same person reached out to me to help, she mentioned she remembered speaking with me and referenced the timeframe we last spoke. I was very impressed.

Re: Capital One EO Office number?

Laxbam7 — Thu, 13 Feb 2014 23:34:21 GMT

That is impressive!

The woman I spoke to was very pleasant. I have three accounts with them and one dates over 5 years. I had never heard of contacting the EO until I saw it posted on the forum.

Here's to a CLI!

Thank you all!

Re: Capital One EO Office number?

wacdenney — Fri, 14 Feb 2014 00:32:28 GMT

I emailed the EO yesterday and have yet to recieve any sort of response at all. Crickets chirping... I'm not expecting much resolution from them any way. I have held the account over 2 years starting with Orchard Bank. When I went the normal route they said they were upgrading the account to QuickSilver but when I got the card I saw it was actually QuickSilver One and the $60.00 "Membership" Fee was still there.

The card will be Paid In Full next week and most likely closed. I emailed in order to give them the opportunity to help me find a way to make leaving the account open a workable option but I am not expecting much. Maybe I will get a call tomorrow. If I do, I will post an update.

Re: Capital One EO Office number?

JSS3 — Fri, 14 Feb 2014 01:37:31 GMT

@Anonymous wrote:
@JSS3 wrote:
How are people able to request a CLI on Capital One's website and get a 7-10 day message? I thought the only thing you could do was click on the "Modify Your Features" button which always comes back with none available.
Log onto your account, from the summary, select the tab that says "Services" and then hit "More" Under "Card Services" hit the last link: Request Credit Line Increase. from there, follow the prompts.

Thanks!

Re: Capital One EO Office number?

Anonymous — Fri, 14 Feb 2014 04:15:20 GMT

Emailed the EO about getting fee waived on secured cap one card I started with as my first card. They called me back within 12 hours and waived fee permantently. They were not able to help with a CLI. Very impressed as I had tried calling so many times to have the fee waived.

Re: Capital One EO Office number?

scvbd99 — Fri, 14 Feb 2014 04:19:05 GMT

EO is amazing. I really wish people wouldn't abuse it (not saying anybody in this thread has). I just don't want them to get bogged down with frivolous requests, and decide to close shop to everybody.

Re: Capital One EO Office number?

clocktick — Fri, 14 Feb 2014 04:22:15 GMT

For those that have received a CLI via the EO, was it a SP?

Re: Capital One EO Office number?

scvbd99 — Fri, 14 Feb 2014 04:27:01 GMT

@wacdenney wrote:
I emailed the EO yesterday and have yet to recieve any sort of response at all. Crickets chirping... I'm not expecting much resolution from them any way. I have held the account over 2 years starting with Orchard Bank. When I went the normal route they said they were upgrading the account to QuickSilver but when I got the card I saw it was actually QuickSilver One and the $60.00 "Membership" Fee was still there.

The card will be Paid In Full next week and most likely closed. I emailed in order to give them the opportunity to help me find a way to make leaving the account open a workable option but I am not expecting much. Maybe I will get a call tomorrow. If I do, I will post an update.

Give them another couple of days to call you. If you've never been late and use the card somewhat frequently over the 2 years you've had it, I'd say your choice to contact the EO was a good one and will pay dividends.

I'm betting they'll contact you pretty soon. Keep your phone on.

Re: Capital One EO Office number?

yudeology101 — Fri, 14 Feb 2014 04:29:30 GMT

@clocktick wrote:
For those that have received a CLI via the EO, was it a SP?

Yes.

Re: Capital One EO Office number?

wacdenney — Fri, 14 Feb 2014 22:41:50 GMT

@scvbd99 wrote:
@wacdenney wrote:
I emailed the EO yesterday and have yet to recieve any sort of response at all. Crickets chirping... I'm not expecting much resolution from them any way. I have held the account over 2 years starting with Orchard Bank. When I went the normal route they said they were upgrading the account to QuickSilver but when I got the card I saw it was actually QuickSilver One and the $60.00 "Membership" Fee was still there.

The card will be Paid In Full next week and most likely closed. I emailed in order to give them the opportunity to help me find a way to make leaving the account open a workable option but I am not expecting much. Maybe I will get a call tomorrow. If I do, I will post an update.
Give them another couple of days to call you. If you've never been late and use the card somewhat frequently over the 2 years you've had it, I'd say your choice to contact the EO was a good one and will pay dividends.

I'm betting they'll contact you pretty soon. Keep your phone on.

Today at 5:00 made 2 1/2 days since I emailed the EO and still no response at all. I just scheduled the payment to get the card to a zero balance. The payment should be processed by tomorrow or Monday at the latest. They have had plenty of time to at least reply to my email if they valued my business at all. As soon as the payment posts I will be calling to close the account.

I may very well go ahead and close both of them. I was going to let the one with the $25.00 AF ride since I do earn enough rewards to cover the AF, but at this point I'm not sure I want to continue with Capital One. 2 1/2 days is plenty of time to at the very least reply to an email. The clock is ticking, we will see what happens but I have very little faith they will call me before I close the account.

Re: Capital One EO Office number?

SunriseEarth — Fri, 14 Feb 2014 22:48:39 GMT

@Anonymous wrote:
Emailed the EO about getting fee waived on secured cap one card I started with as my first card. They called me back within 12 hours and waived fee permantently. They were not able to help with a CLI. Very impressed as I had tried calling so many times to have the fee waived.

Congrats!

@clocktick, CLIs are SP

Re: Capital One EO Office number?

bobbay — Fri, 14 Feb 2014 22:50:56 GMT

I would give it a little more time. They mentioned they had been backed up this week and apologized for not getting back to me sooner. Not sure if their offices had issues with weather and travel but they are east coast. Patience pays off IMHO.

Re: Capital One EO Office number?

wacdenney — Fri, 14 Feb 2014 23:34:29 GMT

@bobbay wrote:
I would give it a little more time. They mentioned they had been backed up this week and apologized for not getting back to me sooner. Not sure if their offices had issues with weather and travel but they are east coast. Patience pays off IMHO.

Yeah, I would certainly feel a lot better if I was told it was weather rather than them just ignoring my email. ha

They already screwed me out of the MF for the year and I am certainly not going to be using the card any more with it's current terms so there's no real reason for me to be in any hurry about doing anything. Technically I have a year to close the account before they stick it to me again so it's not going to kill me to give it a few more days.

I just get the feeling I would have better luck with them by closing the account and applying cold for the card I actually want. The only problem with that is that I lose over 2 years worth of account history. Oh well, we shall see what happens in the days to come. Does anyone know if they ever call after hours or on Saturday?