topic Re: Capital One QS CLI request 7-10 Day Message in Credit Cards

[Update] Capital One QS CLI request 7-10 Day Message

newUser0 — Thu, 20 Feb 2014 00:41:17 GMT

I just now clicked, Credit limit increase request in the Captial one QS Online Banking. Then, I got a 7-10 Day Message.

1) Will this be a HP?

2) Should I call recon number to discuss more on this now?

P.S - Limit struck at 500 from past 1 year (Acc Opened on Aug 2012 PIF till now)

Re: Capital One QS CLI request 7-10 Day Message

Anonymous — Tue, 18 Feb 2014 18:46:08 GMT

You can try, or try to google the EO's email and go that route.

Capital one has been asking people to send in proof of income more often lately, so it is possible that you will receive a letter in the mail asking for documentation of your income before they process the request. (the EO route may be the same, they are also asking for POI lately)

Also, they are balance sensitive, so if you're carrying a balance with them, or any one else, they are going to be more stingy.

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Tue, 18 Feb 2014 19:13:25 GMT

Hmm is this SP?

Re: Capital One QS CLI request 7-10 Day Message

Creditaddict — Tue, 18 Feb 2014 19:15:21 GMT

This is SP, they use the reports on file... same reports the Exec Office uses but a human manual reviews... I would send e-mail to them and ask them to review.

When I click it I get "to many INQ's" for denial, but I got approved for Kohls and Sony after that message!

Re: Capital One QS CLI request 7-10 Day Message

coldnmn — Tue, 18 Feb 2014 19:16:03 GMT

Yes 99.99% of the time it is. But a lot of the time they use an old SP credit report.

Re: Capital One QS CLI request 7-10 Day Message

yudeology101 — Tue, 18 Feb 2014 19:22:00 GMT

@newUser0 wrote:
I just now clicked, Credit limit increase request in the Captial one QS Online Banking. Then, I got a 7-10 Day Message.

1) Will this be a HP? No, it'll be a SP

2) Should I call recon number to discuss more on this now? Yes, if you talk to a CSR and they give you the "not approved" then you may want to try the EO route (refer to coldnmn's advice on getting the info fro Cap1 EO)

P.S - Limit struck at 500 from past 1 year (Acc Opened on Aug 2012 PIF till now)

Best of luck on your CLI, we're pulling for ya...keep us updated!

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Tue, 18 Feb 2014 20:44:08 GMT

Thanks all for the suggestions.

I called up EO and a sweet lady said that, I need to wait, till I get the letter and she said that she can't even access the reason for denail (If it's denial)

How true?

Should I call regular CSR and ask about the status? Or wait for the letter

Re: Capital One QS CLI request 7-10 Day Message

yudeology101 — Tue, 18 Feb 2014 20:55:51 GMT

@newUser0 wrote:
Thanks all for the suggestions.

I called up EO and a sweet lady said that, I need to wait, till I get the letter and she said that she can't even access the reason for denail (If it's denial)
How true?

Should I call regular CSR and ask about the status? Or wait for the letter

You sure you called the EO? It's not the typical response i would get from them, they should be able to see it right there.

Re: Capital One QS CLI request 7-10 Day Message

fungoman — Tue, 18 Feb 2014 21:06:41 GMT

The CSR's cant see the reason for denial. You should get the letter the next day or 2 in your documents box if you are setup for paperless.

Re: Capital One QS CLI request 7-10 Day Message

indiolatino61 — Tue, 18 Feb 2014 21:19:53 GMT

@newUser0 wrote:
I just now clicked, Credit limit increase request in the Captial one QS Online Banking. Then, I got a 7-10 Day Message.

1) Will this be a HP?

2) Should I call recon number to discuss more on this now?

P.S - Limit struck at 500 from past 1 year (Acc Opened on Aug 2012 PIF till now)

In December, I PC'd to the QS1 and went from $1,500 to $3,000. The SP they used was from September. The best of luck to you.

Re: Capital One QS CLI request 7-10 Day Message

Anonymous — Tue, 18 Feb 2014 21:33:11 GMT

I used the cli button online about 2 weeks ago and got a instant cli, I haven't had a HP show up on my reports, so I'm almost positive it was a SP for me.

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Tue, 18 Feb 2014 23:45:58 GMT

@yudeology101 wrote:
@newUser0 wrote:
Thanks all for the suggestions.

I called up EO and a sweet lady said that, I need to wait, till I get the letter and she said that she can't even access the reason for denail (If it's denial)
How true?

Should I call regular CSR and ask about the status? Or wait for the letter
You sure you called the EO? It's not the typical response i would get from them, they should be able to see it right there.

100% Sure.

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Tue, 18 Feb 2014 23:46:44 GMT

I really hate capital one...

Re: Capital One QS CLI request 7-10 Day Message

yudeology101 — Tue, 18 Feb 2014 23:50:32 GMT

@newUser0 wrote:
@yudeology101 wrote:
@newUser0 wrote:
Thanks all for the suggestions.

I called up EO and a sweet lady said that, I need to wait, till I get the letter and she said that she can't even access the reason for denail (If it's denial)
How true?

Should I call regular CSR and ask about the status? Or wait for the letter
You sure you called the EO? It's not the typical response i would get from them, they should be able to see it right there.
100% Sure.

Wow, i'm sorry to hear about your bad experience with them. Perhaps send them an email and have them call you back, and maybe a different EO analyst could assist you better.

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Tue, 18 Feb 2014 23:54:15 GMT

Yeah!! Will try tomorrow.

But still it surprises me why they can't even tell the reason atleast.

Re: Capital One QS CLI request 7-10 Day Message

-Wade- — Wed, 19 Feb 2014 00:01:01 GMT

@newUser0 wrote:
Yeah!! Will try tomorrow.
But still it surprises me why they can't even tell the reason atleast.

Good luck on your recon

Re: Capital One QS CLI request 7-10 Day Message

yudeology101 — Wed, 19 Feb 2014 00:02:07 GMT

@newUser0 wrote:
Yeah!! Will try tomorrow.
But still it surprises me why they can't even tell the reason atleast.

My experience last week (not the first time with them): Hit the luv button on my Sonycard, got the 7-10msg (my card hit 7months w/ no auto luv). Called the CSR next day for status, they told me they can't see anything in their system and told me to wait for the letter. Emailed EO right away. Received the auto "your account isn't eligible for CLI" msg online. Got a call from EO yesterday and asked me the standard questions (how much i make, any additional income, rent/own, how much do i want) and told me that she will contact the underwriters for approval and will get back to me by Friday. This was exactly the same routine my first time around last year when i was PC'ing & CLI w/ EO.

Perhaps you just need another try and talk to a different EO. Best of luck and keep us updated.

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Wed, 19 Feb 2014 00:05:41 GMT

Thanks for sharing your experience.

Will call them tomo and update you all

Re: Capital One QS CLI request 7-10 Day Message

newUser0 — Thu, 20 Feb 2014 00:40:50 GMT

You recently requested a credit line increase for your Capital One® account. Unfortunately, your
account isn´t eligible right now. We know this isn´t the answer you were hoping for and we want to
help you understand why:
The credit reporting agency has reported too many recent credit inquiries
In case you need a little more clarity , we´ve included some additional information on a separate
page. You´ll see FAQs, common reasons that requests for credit line increases are declined, and useful
suggestions on what you can do next.
We hope you find this information helpful. If you have other questions, go to
www.capitalone.com/creditlineFAQ .
Sincerely,
Capital One Customer Care Team