topic Re: BOA Visa Signature Issue in Credit Cards

BOA Visa Signature Issue

yudeology101 — Mon, 24 Feb 2014 18:34:47 GMT

My BOA Alumni CashReward Visa Platinum had an initial CL of $1k since last June, and I was recently granted of full asking $6k CLI a few weeks ago. Since it became eligible for the Visa Signature line ($5k & up), I called early last week so see if they can convert the card to Visa Signature, and the CSR told me yes and that only thing is that i will get a new account number. During this time, i noticed that BOA has reported a new balance twice, showing my new credit line on all the reports.

Anywho, I received the new card today w/ new numbers...but no signs of it being a Visa Signature (didn't have the word "signature" below the Visa logo).

Called the CSR to verify this info, and apparently in order for me to get this card upgraded to Visa Signature line, my MONTHLY SPENDING has to be $6.5k, which is over by $500 over my credit line...I'm like...WTH? i told her that I have other Visa Sig cards w/ different lenders and none told me that i would have to spend over my credit line every month.

So, basically i got a new card w/ new numbers for NOTHING. What gives? Am I wrong about knowing the eligibility of Visa Signature Lines (from what i know is $5k & up in credit line) going from regular Platinum to Signature?

A lil' frustrated, I'm calling the EO and find out more about this, will keep you guys updated.

Re: BOA Visa Signature Issue

gdale6 — Mon, 24 Feb 2014 18:37:33 GMT

What... That is a totally mis informed CSR never heard of anything like that, signature cards usally at minimum only need a 5K CL, thats it, none of mine require spending over the limit or any preset amount per month.

Re: BOA Visa Signature Issue

yudeology101 — Mon, 24 Feb 2014 18:59:53 GMT

Just got off the phone w/ the EO, and he told me that everything will be fine, and advised me that I was given wrong information from the CSR earlier and he apoloized. He did look into it and told me that I will still get the Visa Signature card, he said the conversion process usually take 2-4weeks and that BOA sent me a new replacement card(which i received today) to compromise the current account (Platinum), and I'll be receiving the new Visa Sig card in the mail within 2weeks.

Moral of the story: It is pretty clear that EO can see/ have access to more info of your account than the regular CSRs. From now on, i'll just call the EO if I have any problems as it seems like I run into more problems when calling the regular CS.

Re: BOA Visa Signature Issue

DigitalArk — Mon, 24 Feb 2014 19:16:31 GMT

@yudeology101 wrote:
Just got off the phone w/ the EO, and he told me that everything will be fine, and advised me that I was given wrong information from the CSR earlier and he apoloized. He did look into it and told me that I will still get the Visa Signature card, he said the conversion process usually take 2-4weeks and that BOA sent me a new replacement card(which i received today) to compromise the current account (Platinum), and I'll be receiving the new Visa Sig card in the mail within 2weeks.

Moral of the story: It is pretty clear that EO can see/ have access to more info of your account than the regular CSRs. From now on, i'll just call the EO if I have any problems as it seems like I run into more problems when calling the regular CS.

It's a sad situation for the EO if they have to deal with problems that the regular CS suppose to be able to handle. In that case, the EO can just lay off those incompetent regular CSs...I am just saying...

Re: BOA Visa Signature Issue

grinlikechelsea — Mon, 24 Feb 2014 21:04:55 GMT

Congrats on the Signature upgrade, and sorry about the bad CSR. It's good you got everything straightened out.

Re: BOA Visa Signature Issue

Anonymous — Mon, 24 Feb 2014 21:29:06 GMT

@DigitalArk wrote:
@yudeology101 wrote:
Just got off the phone w/ the EO, and he told me that everything will be fine, and advised me that I was given wrong information from the CSR earlier and he apoloized. He did look into it and told me that I will still get the Visa Signature card, he said the conversion process usually take 2-4weeks and that BOA sent me a new replacement card(which i received today) to compromise the current account (Platinum), and I'll be receiving the new Visa Sig card in the mail within 2weeks.

Moral of the story: It is pretty clear that EO can see/ have access to more info of your account than the regular CSRs. From now on, i'll just call the EO if I have any problems as it seems like I run into more problems when calling the regular CS.
It's a sad situation for the EO if they have to deal with problems that the regular CS suppose to be able to handle. In that case, the EO can just lay off those incompetent regular CSs...I am just saying...

A lot of phone calls to the banks are to make payments, report lost / stolen cards, or for very basic stuff in general. As such, most CSRs are given very limited training and also limited access to very private information. Afterall, it's just a minimum wage job with high turnover rate.

As for the more complex problems, generally a manager or someone higher up has to step in. It is sometimes cheaper for the bank to have EO / manager step in to handle these complex issues, rather than to extensively train every single CSR. There's no point spending a lot of time and money training someone who's most likely going to quit in a couple months down the road, especially if those employees will be tasked to service lower end products.

For higher end products, the service tends to be better, simply because of the higher fees and profit margin that comes along with it.

Re: BOA Visa Signature Issue

newUser0 — Mon, 24 Feb 2014 21:36:35 GMT

Thanks for sharing.

While, I was approved for Cash rewards card, I asked Analyst that can you make it Signature? Big NO, said wanted to see my payment patterns.

Oh!! It's wierd that they change your account number now of signature conversion? This is my idea down in futute?

Do you know, what happens to CR after this? Will they close my Acc and reopen new one (And report this) or Will my current Report for BoA will continue to being reported with new card Number?

2) Also, how did you get a CLI? I have 2.5K and want a signature soon. Please give me about your usage, and CL before?

Re: BOA Visa Signature Issue

gdale6 — Mon, 24 Feb 2014 21:37:19 GMT

Glad you got that resolved, hopefully there will be no further hiccups

Re: BOA Visa Signature Issue

yudeology101 — Mon, 24 Feb 2014 21:49:17 GMT

@newUser0 wrote:
Thanks for sharing.
While, I was approved for Cash rewards card, I asked Analyst that can you make it Signature? Big NO, said wanted to see my payment patterns. To be eligible for a Visa Signature version, your credit line must be $5k and up, so yea you have to let BOA sees your spending/payment patterns and build a good history with them.

Oh!! It's wierd that they change your account number now of signature conversion? This is my idea down in futute? I don't know about this, but apparently that's what they did and I guess i'll be soon having a different account number (or the card number) when the new Visa Sig comes in.

Do you know, what happens to CR after this? Will they close my Acc and reopen new one (And report this) or Will my current Report for BoA will continue to being reported with new card Number? I don't think my account will close/reopen as a new TL....more likely they'll just change the account numbers and the info on card (from "credit card" to "flexible spending account")

2) Also, how did you get a CLI? I have 2.5K and want a signature soon. Please give me about your usage, and CL before? I've pressed the luv button under my account options....it was a HP on TU.

Best of luck to you, I had the card since June of last year...heavy spend/ PIF 95% of the time, built a pretty good spending pattern/history w/ BOA. If your account is under 6months, I would recommend to wait until you hit your 6th month mark (that is statement being generated) at least.

Re: BOA Visa Signature Issue

lg8302ch — Mon, 24 Feb 2014 21:50:45 GMT

@newUser0 wrote:
Thanks for sharing.
While, I was approved for Cash rewards card, I asked Analyst that can you make it Signature? Big NO, said wanted to see my payment patterns.

Oh!! It's wierd that they change your account number now of signature conversion? This is my idea down in futute?

Do you know, what happens to CR after this? Will they close my Acc and reopen new one (And report this) or Will my current Report for BoA will continue to being reported with new card Number?

2) Also, how did you get a CLI? I have 2.5K and want a signature soon. Please give me about your usage, and CL before?

No...the accounts continue to report with original opening dates. Nothing to worry about...believe me I think I have PCd at least 3-4 times my 27yr old card and it still reports as 1 tradeline with original history The account numbers change for the Siggy as it is coded in the numbers...issuing bank, type of card, etc.

Re: BOA Visa Signature Issue

Anonymous — Mon, 24 Feb 2014 21:55:03 GMT

So is this the case for all credit cards? If you change to a Signature card you get a new card number/ account thus shortening your AAOA? Or am I misunderstanding something here?

Re: BOA Visa Signature Issue

yudeology101 — Mon, 24 Feb 2014 21:59:24 GMT

@Anonymous wrote:
So is this the case for all credit cards? If you change to a Signature card you get a new card number/ account thus shortening your AAOA? Or am I misunderstanding something here?

It will not shorten your AAOA, and yes to the new card & numbers.

Re: BOA Visa Signature Issue

Anonymous — Mon, 24 Feb 2014 22:01:01 GMT

@yudeology101 wrote:
@Anonymous wrote:
So is this the case for all credit cards? If you change to a Signature card you get a new card number/ account thus shortening your AAOA? Or am I misunderstanding something here?
It will not shorten your AAOA, and yes to the new card & numbers.

+1.

it will not shortern your AAoA. The account numbers change, but the history is retained.

It's pretty much the same thing as when you report your cards as lost / stolen. You get new card numbers, but the history and balances are transfered over.

Re: BOA Visa Signature Issue

Anonymous — Mon, 24 Feb 2014 22:03:15 GMT

OKAY .... Thank you both.. I was going to say that would be worthless then..

Thanks for the clarification.

Re: BOA Visa Signature Issue

newUser0 — Mon, 24 Feb 2014 22:22:23 GMT

@yudeology101 wrote:
@newUser0 wrote:
Thanks for sharing.
While, I was approved for Cash rewards card, I asked Analyst that can you make it Signature? Big NO, said wanted to see my payment patterns. To be eligible for a Visa Signature version, your credit line must be $5k and up, so yea you have to let BOA sees your spending/payment patterns and build a good history with them.

Oh!! It's wierd that they change your account number now of signature conversion? This is my idea down in futute? I don't know about this, but apparently that's what they did and I guess i'll be soon having a different account number (or the card number) when the new Visa Sig comes in.

Do you know, what happens to CR after this? Will they close my Acc and reopen new one (And report this) or Will my current Report for BoA will continue to being reported with new card Number? I don't think my account will close/reopen as a new TL....more likely they'll just change the account numbers and the info on card (from "credit card" to "flexible spending account")

2) Also, how did you get a CLI? I have 2.5K and want a signature soon. Please give me about your usage, and CL before? I've pressed the luv button under my account options....it was a HP on TU.
Best of luck to you, I had the card since June of last year...heavy spend/ PIF 95% of the time, built a pretty good spending pattern/history w/ BOA. If your account is under 6months, I would recommend to wait until you hit your 6th month mark (that is statement being generated) at least.

Thank you!!

Will be with Signature Club in 6 months

Re: BOA Visa Signature Issue

adushenka — Mon, 24 Feb 2014 22:43:18 GMT

I went through this recently...

My first step was CLI request. BofA increased my credit limit to 5k and then decided my card got compromised and closed the account. When I called CSR they explained me this and said my new card was on its way. OK. Then I requested my card to be converted to Visa Signature with chip and was told that it could take 2-3 weeks. A long story short I got replacement card in 10 days and my Signature card arrived in 3 weeks or so.

When you request your card to be coverted they will send you request number by email. It will contain a phone number where you can request status updates (EO number?).

As a result BofA updated my CR 3 times (CL -> New Card -> New Signature card). Also, this signature card reports credit limit.

And yes, it backdates new accounts, so it will not affect your credit history.

Re: BOA Visa Signature Issue

negg — Tue, 25 Feb 2014 00:15:56 GMT

BofA might....no they do have worst CS agents. They have consitantly gave wrong info. In my case I was told CC are not allowed to give out CLI with out a HP. Smh.

These threads just confirm to me even more to sock drawer that card for ever.

Re: BOA Visa Signature Issue

Andy77 — Tue, 25 Feb 2014 00:25:04 GMT

How long from the time you called the CSR and asked for the conversion did it take you to get the card?

They told me my account converted on the 20th but I still don't see the new account information online when I log on...I still just see the platinum number

Re: BOA Visa Signature Issue

09Lexie — Tue, 25 Feb 2014 00:28:16 GMT

@negg wrote:
BofA might....no they do have worst CS agents. They have consitantly gave wrong info. In my case I was told CC are not allowed to give out CLI with out a HP. Smh.

These threads just confirm to me even more to sock drawer that card for ever.

Sorry you have had a negative experience. So far, mine has been great but I surmise with any lender they are bound to be a few rotten eggs.

Re: BOA Visa Signature Issue

efranklin23 — Tue, 25 Feb 2014 00:36:27 GMT

@Anonymous wrote:
@DigitalArk wrote:
@yudeology101 wrote:
Just got off the phone w/ the EO, and he told me that everything will be fine, and advised me that I was given wrong information from the CSR earlier and he apoloized. He did look into it and told me that I will still get the Visa Signature card, he said the conversion process usually take 2-4weeks and that BOA sent me a new replacement card(which i received today) to compromise the current account (Platinum), and I'll be receiving the new Visa Sig card in the mail within 2weeks.

Moral of the story: It is pretty clear that EO can see/ have access to more info of your account than the regular CSRs. From now on, i'll just call the EO if I have any problems as it seems like I run into more problems when calling the regular CS.
It's a sad situation for the EO if they have to deal with problems that the regular CS suppose to be able to handle. In that case, the EO can just lay off those incompetent regular CSs...I am just saying...
A lot of phone calls to the banks are to make payments, report lost / stolen cards, or for very basic stuff in general. As such, most CSRs are given very limited training and also limited access to very private information. Afterall, it's just a minimum wage job with high turnover rate.

As for the more complex problems, generally a manager or someone higher up has to step in. It is sometimes cheaper for the bank to have EO / manager step in to handle these complex issues, rather than to extensively train every single CSR. There's no point spending a lot of time and money training someone who's most likely going to quit in a couple months down the road, especially if those employees will be tasked to service lower end products.

For higher end products, the service tends to be better, simply because of the higher fees and profit margin that comes along with it.

+1 Very true. Training frontline CSRs how to deal with complex issues will be very costly. And congrats on the Siggy. It's funny as I've had my card for for about 2 months at 5k and haven't requested the Siggy conversion yet. I will in about another 6 months ( as I already have another Siggy Card)