topic Re: Anyone else annoyed with Citi? in Credit Cards

Anyone else annoyed with Citi?

chwebb1 — Wed, 26 Feb 2014 20:12:02 GMT

So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.

Re: Anyone else annoyed with Citi?

Anonymous — Wed, 26 Feb 2014 20:16:36 GMT

@chwebb1 wrote:
So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.

I have Citi and im sure the app will get better soon.. I do kinda see why they wont let you copy and paste passwords though.. thats a security issue..

Re: Anyone else annoyed with Citi?

longtime_lurker — Wed, 26 Feb 2014 21:49:17 GMT

@chwebb1 wrote:
So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.

I don't know what phone you have, but I have the Samsung SIII (the 5 comes out the day after I can upgrade!! ) and it works much better than the old app. If you have a similar phone, maybe uninstall/reinstall the app? The buggy problems you described sounds like the old app to me

Re: Anyone else annoyed with Citi?

chwebb1 — Wed, 26 Feb 2014 21:54:10 GMT

@longtime_lurker wrote:
@chwebb1 wrote:
So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.
I don't know what phone you have, but I have the Samsung SIII (the 5 comes out the day after I can upgrade!! ) and it works much better than the old app. If you have a similar phone, maybe uninstall/reinstall the app? The buggy problems you described sounds like the old app to me

I have an iPhone. I actually started having this issue after they released version 6.0. Maybe the Android version is better?

Re: Anyone else annoyed with Citi?

chwebb1 — Wed, 26 Feb 2014 21:56:07 GMT

@Anonymous wrote:
@chwebb1 wrote:
So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.
I have Citi and im sure the app will get better soon.. I do kinda see why they wont let you copy and paste passwords though.. thats a security issue..

So I'm not sure if I'm stupid, but I honestly don't see the issue with allowing copying and pasting of passwords. It allows you to use more secure passwords (generated by a password manager, such as LastPass), instead of one that's easy to remember (I honestly couldn't tell you what my password is) and therefore easy to guess.

Re: Anyone else annoyed with Citi?

celluloid17 — Wed, 26 Feb 2014 21:59:08 GMT

I haven't had any experience with their app, but I called Citi this morning to ask some PC questions and they kept passing me off to different departments or giving me different numbers I should call. It was a headache! At the end, I just thought this card is going in the SD while my other cards age a bit, then I'm cancelling it. I must admit, I called Citi after I had called Discover to request that my APR be lowered (which they graciously did!) and the contrast in CS between the two was like night and day.

Re: Anyone else annoyed with Citi?

longtime_lurker — Wed, 26 Feb 2014 21:57:16 GMT

@chwebb1 wrote:
@longtime_lurker wrote:
@chwebb1 wrote:
So Citi released an "upgrade" for their mobile app earlier this month that is slow, buggy, and doesn't allow you to copy and paste passwords from a password manager such as LastPass (so basically the app is completely broken). The last issue is the deal breaker for me. I would have thought that they would have released a fix for their app by now, but since they haven't, I'm not using their card at all until they do. I've called customer service and they basically told me to go pound sand. Their reviews on the App Store have gone from 3 stars to under 1.5 stars. One would think that they would at least acknowledge their screw up with their mobile app and try to fix it, but there seems to be no action on their part. Is anyone else frustrated with how Citi is handling their botched iPhone app? I feel like they need to learn from Discover and American Express, since their apps are actually decent. And Barclaycard's app is fairly decent too (but not as good as AMEX's and Discover's). Anyone think that Citi will ever fix their app?

In short, I now regret going on my card cancelling fiesta last year (I nuked 3 Visas last year because I was happy with Citi). I would have kept another Visa card if I'd known that Citi would completely break their mobile app, and not do anything about it for a month.
I don't know what phone you have, but I have the Samsung SIII (the 5 comes out the day after I can upgrade!! ) and it works much better than the old app. If you have a similar phone, maybe uninstall/reinstall the app? The buggy problems you described sounds like the old app to me
I have an iPhone. I actually started having this issue after they released version 6.0. Maybe the Android version is better?

Gotcha. Perhaps it does work better on Android - I just checked and we're on version 6.0.0 so they haven't changed anything, but it's quite possible they initially made it for Android and Apple second...could explain some bugs.

Re: Anyone else annoyed with Citi?

B335is — Wed, 26 Feb 2014 22:02:59 GMT

I actually like the new app and find it more appealing than the previous version, but I'm using a Galaxy S4. I just use it for basic transactions though, never tried (nor will I) copy & pasting for use with a 3rd party password manager.

Re: Anyone else annoyed with Citi?

chwebb1 — Wed, 26 Feb 2014 22:09:30 GMT

@celluloid17 wrote:
I haven't had any experience with their app, but I called Citi this morning to ask some PC questions and they kept passing me off to different departments or giving me different numbers I should call. It was a headache! At the end, I just thought this card is going in the SD while my other cards age a bit, then I'm cancelling it. I must admit, I called Citi after I had called Discover to request that my APR be lowered (which they graciously did!) and the contrast in CS between the two was like night and day.

I have to say that I love talking to Discover. I frequently forget that I'm dealing with a bank with them (in a good way). Even though they're not my highest limit card, they're either my favorite, or slightly behind my AMEX BCE. I am a big fan of both AMEX and Discover, personally. If there weren't places that didn't take Discover, I'd cancel Citi and not look back. But unfortunately, you still have to carry around a Visa for those places that don't take AMEX or Discover.

Re: Anyone else annoyed with Citi?

longtime_lurker — Wed, 26 Feb 2014 22:24:20 GMT

@chwebb1 wrote:
@celluloid17 wrote:
I haven't had any experience with their app, but I called Citi this morning to ask some PC questions and they kept passing me off to different departments or giving me different numbers I should call. It was a headache! At the end, I just thought this card is going in the SD while my other cards age a bit, then I'm cancelling it. I must admit, I called Citi after I had called Discover to request that my APR be lowered (which they graciously did!) and the contrast in CS between the two was like night and day.
I have to say that I love talking to Discover. I frequently forget that I'm dealing with a bank with them (in a good way). Even though they're not my highest limit card, they're either my favorite, or slightly behind my AMEX BCE. I am a big fan of both AMEX and Discover, personally. If there weren't places that didn't take Discover, I'd cancel Citi and not look back. But unfortunately, you still have to carry around a Visa for those places that don't take AMEX or Discover.

I've never had a negative experience with Citi per say, but it's never stuck out in my mind of how amazing their rep was to me or anything. I'll probably app for a Discover IT when I app for CSP and Sallie Mae to complete the "trifecta of rotating 5% back cards", if only for the FICO and knowing that their customer service is always rated highly. So I completely understand what you mean by you saying you like to give business to those companies that treat you better.

Re: Anyone else annoyed with Citi?

blondy250 — Wed, 26 Feb 2014 23:39:19 GMT

I have the latest Citi app on the iphone 5s, its not glitchy at all, buttery smooth and I use it all the time.

Re: Anyone else annoyed with Citi?

celluloid17 — Thu, 27 Feb 2014 03:38:07 GMT

@longtime_lurker wrote:
@chwebb1 wrote:
@celluloid17 wrote:
I haven't had any experience with their app, but I called Citi this morning to ask some PC questions and they kept passing me off to different departments or giving me different numbers I should call. It was a headache! At the end, I just thought this card is going in the SD while my other cards age a bit, then I'm cancelling it. I must admit, I called Citi after I had called Discover to request that my APR be lowered (which they graciously did!) and the contrast in CS between the two was like night and day.
I have to say that I love talking to Discover. I frequently forget that I'm dealing with a bank with them (in a good way). Even though they're not my highest limit card, they're either my favorite, or slightly behind my AMEX BCE. I am a big fan of both AMEX and Discover, personally. If there weren't places that didn't take Discover, I'd cancel Citi and not look back. But unfortunately, you still have to carry around a Visa for those places that don't take AMEX or Discover. I love talking wtih them as well. Every Discover CSR I've spoken with has been incredibly friendly and accomodating and it's a nice touch knowing what State they're in. Discover isn't my most favorite card, nor does it have the highest CL or lowest APR (in fact, it's my highest APR), but I want to continue doing business with them because they're such a pleasure to deal with.
I've never had a negative experience with Citi per say, but it's never stuck out in my mind of how amazing their rep was to me or anything. I'll probably app for a Discover IT when I app for CSP and Sallie Mae to complete the "trifecta of rotating 5% back cards", if only for the FICO and knowing that their customer service is always rated highly. So I completely understand what you mean by you saying you like to give business to those companies that treat you better.

Good luck on your future apps!

Re: Anyone else annoyed with Citi?

wacdenney — Thu, 27 Feb 2014 03:48:08 GMT

I'm a big fan of Citi.. They've been nothing but good to me.

When you login to your Citi account on the computer if you notice at the top of the page, they are going through a website upgrade. I work in IT, and I would say it's likely if they are upgrading backend servers they are likely doing several things at once. I would be willing to bet after everything is done they will come back around and focus in on any issues with that App.

Re: Anyone else annoyed with Citi?

Anonymous — Thu, 27 Feb 2014 17:23:03 GMT

wacdenney - nice folio of cards!

Re: Anyone else annoyed with Citi?

Pworld — Fri, 28 Feb 2014 01:59:10 GMT

I hate that i cant see my citi banking and credit card accounts in one sign in, like i can with chase. App or web. Annoying as *bleep*. Only gripe with that bank.

Re: Anyone else annoyed with Citi?

RnJ — Fri, 28 Feb 2014 02:09:57 GMT

If they'd fix their website to behave with Firefox, I'd like them even more.

Re: Anyone else annoyed with Citi?

BearsAndTurtlesRtheBest — Fri, 28 Feb 2014 04:10:22 GMT

They are getting new ATMS which is pretty exciting hopefully they arent more slow than the ones they already have hahha